Linenfields Reviews 258

TrustScore 1.5 out of 5

1.6

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See what reviewers are saying

Rated 1 out of 5 stars

The curtains I ordered never arrived. Contact with the company a complete waste of time. Reported them to trading standards via citizens advice. Why is this website still up?

Rated 1 out of 5 stars

My daughter ordered a duvet months ago which has not arrived. She has emailed Linen Fields but no response. Highly unprofessional way to run a business.

Rated 1 out of 5 stars

Waited over 2 weeks for order to be delivered, chased via email repeatedly without receiving any response, then chased via phone leaving a voicemail as no answer which then finally produced a call bac... See more

Rated 4 out of 5 stars

Ordering process was very easy & clear. Good multi buy discount, we bought four. The colour match of Kelmscott cushions is perfect with our kitchen curtains. Delivery tracking could have been a bit mo... See more

Company details

  1. Linens Store

Written by the company

LinenFields is a family business who specialise in on-line direct retail sales. The company is managed by four members of the family who between them have over 40 years experience within the linen trade. We are specialists in Duvets, Quilts, Pillows, ...


Contact info

1.6

Bad

TrustScore 1.5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Avoid this Company, no order & zero communcation!

Waited over 2 weeks for order to be delivered, chased via email repeatedly without receiving any response, then chased via phone leaving a voicemail as no answer which then finally produced a call back by someone who was extremely rude & didn't come back to me that day as stated, chased again via email & finally got a response advising of a refund. I still haven't got a clue what has happened to my order! Avoid, avoid, avoid!!!

June 10, 2025
Rated 1 out of 5 stars

This is a scam.

Money taken but goods never arrived. How I wish I'd looked at the previous responses on Trustpilot. There were clues if you looked for them - like English not quite spot on. This is no way to make a living.

May 5, 2025
Linenfields logo

Reply from Linenfields

Please can you let me have your order number so that i may look into this for you. Regards Linenfields

Rated 1 out of 5 stars

I haven’t received what I ordered

I haven’t received what I ordered and my follow up emails have been ignored and unable to phone as they do not answer phone calls - not happy as they have received payment which has been debited from my bank account - so the question is where are the items in my order also why have I received this

May 27, 2025
Linenfields logo

Reply from Linenfields

Please can you let me have your order number so that i may look into this for you. Regards Linenfields

Rated 1 out of 5 stars

Ordered, paid, then nothing but silence

Order immediately marked processed and paid, then no further updates after a week.

No way to know when and if the order will ever be shipped. No forecast. No way to cancel order.

No response to emails.

No response through the customer service form.

June 3, 2025
Linenfields logo

Reply from Linenfields

Please can you let me have your order number so that i may look into this for you. Regards Linenfields

Rated 1 out of 5 stars

Scam company

Wish I'd read the other reviews before ordering. Items ordered and never received, and reading the other reviews it appears that this is how they run their 'family business'. I've contacted them by email but no response, it seems I have to resign myself to the fact that they never have any intentions of sending out any of the orders placed.

June 2, 2025
Unprompted review
Linenfields logo

Reply from Linenfields

Please can you let me have your order number so that i may look into this for you. Regards Linenfields

Rated 1 out of 5 stars

Still waiting for the item 2 weeks

Still waiting for the item 2 weeks
So if you keep asking for a review, this is all I can give you

May 11, 2025
Linenfields logo

Reply from Linenfields

Please can you let me have your order number so that i may look into this for you. Regards Linenfields

Rated 1 out of 5 stars

Still waiting for order to arrive!

Just been sent a reminder to review the company! Well I am still waiting for my order!! I have emailed numerous times and have no update on when I can expect to receive my order. Will never buy from this company again.

May 10, 2025
Linenfields logo

Reply from Linenfields

Please can you let me have your order number so that i may look into this for you. Regards Linenfields

Rated 1 out of 5 stars

Scam company!

Goods ordered, payment taken, order confirmed... no delivery. Emailed several times, no responses; the phone just rings with no answer. Absolute scammers, do not use this company!

May 5, 2025
Unprompted review
Linenfields logo

Reply from Linenfields

Please can you let me have your order number so that i may look into this for you. Regards Linenfields

Rated 1 out of 5 stars

This company SHOULD NOT BE USED they…

This company SHOULD NOT BE USED they will take your money but you will not get your goods. If you send email they don’t reply if you ring they don’t answer
Please keep well away. Hopefully they will get caught soon

April 25, 2025
Unprompted review
Linenfields logo

Reply from Linenfields

I am sorry you have had a bad experience, due to personal reasons within the family, things have not been working as they should. We have however been in business for over 20 years and do have many good reviews also and we are getting things back on track.

Rated 1 out of 5 stars

BEWARE

My order confirmation was my last contract from them. No item delivered and no reply to my emails.
DO NOT BUY FROM THIS COMPANY!
I now have a claim with PayPal and wish I had read the reviews before attempting to buy.

April 11, 2025
Linenfields logo

Reply from Linenfields

I am sorry you have had a bad experience, due to personal reasons within the family, things have not been working as they should. We have however been in business for over 20 years and do have many good reviews also and we are getting things back on track.

Rated 1 out of 5 stars

I haven't received my order yet.No…

I haven't received my order yet.No notification that it as even been sent.On the 24th it was supposedly ready I've heard nothing else from them,

April 24, 2025
Linenfields logo

Reply from Linenfields

I am sorry you have had a bad experience, due to personal reasons within the family, things have not been working as they should. We have however been in business for over 20 years and do have many good reviews also and we are getting things back on track.

Rated 1 out of 5 stars

No refund/no product/no communication

Cancelled my order. No response. No refund. Now pursuing via paypal, bank and if needs be court. As others have stated ansaphone on. Will try another phone and see if get through but can't see the point of wasting anymore time will let the authorities deal with them.

April 25, 2025
Unprompted review
Linenfields logo

Reply from Linenfields

I am sorry you have had a bad experience, due to personal reasons within the family, things have not been working as they should. We have however been in business for over 20 years and do have many good reviews also and we are getting things back on track.

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