Linnworks Reviews 

We have used Linnworks for many years now and the system has been an absolute life saver. As an order processing platform it took a lot of the pressure off when all the new Brexit cross border rules hit as Linnworks team have always been on top of the new rules and regulations. The courrier integration is seamless. I have tried a few of these order processing /inventory management platforms before and none of them came anywhere close to Linnworks in terms of extra features. Creating purchase orders and keeping track of them is so easy. We also use the Stockwise app supported by Linnworks on a handheld barcode scanner in the warehouse to put stock away which makes order picking and inventory managenment a smooth process. There are so many things I can list here that Linnworks is great at. There can be slight glitches and speed issues here and there but that`s very minimal. If any specific help needed the Linnworks team are a click away to chat to and they do get back to you even if they can`t resolve the issue immediately. One last thing I can praise Linnworks about is that they constantly improve the platform.

I have been a Linnworks user for at least 5 years, possibly longer.

There are certain elements of Linnworks which are excellent. Unfortunately a few years ago they made a decision that focussing on their web based application would be best for them and as a result they keep taking away features from the desktop application which is what a lot of older users are on. Removing these features makes Linnworks less useful and functional. If you are shipping a large volume of orders then I don't think this system is the best one out there. The web appplication keeps having to refresh as you go down the order board which is not helpful. The processed orders screen is much worse on web than it was on desktop and adds a lot of extra work and also delivers incorrect information so it has to be checked carefully whenever you need it.

In addition they seem to have taken a very inappropriate approach to pricing; our price rose by around 3-4x (From around £3k to £10k) in a single year but I have heard many had increases of even more than this. This is the sort of application which you get very stuck to so it felt a bit like they drew us in and then bumped up the pricing aggressively when they thought they could get away with it.

Finally their support is very hit and miss. The live chat is typically good and useful but they are always discouraging you from using it. The email support is almost totally useless and almost always a waste of time.

Great software for marketplace sellers! Using it from 2014! Lots of integrations! Customer service respond in 3-4 hours.

There have been many times where i refer to the documentation for extra knowledge or see what the system is capable of. First of all the search bar does not work correctly in the documentation and support suggests googling your issue to find any relevant linnworks articles. The documentation states "We can list to Walmart". It has been two months since i read this. In these two months i have still not been able to list a single product to Walmart. I have now reported my 4th consecutive bug with listing to Walmart. Each bug takes weeks (if not a month) of waiting to recognise and fix. Who knows how much potential revenue linnworks have taken away from our business now, considering our products perform well in the US market. Something is wrong here. The system clearly does not get tested before its released to the public. The developers are clearly just happy with fixing a specific bug and not the actual issue its causing. I was still not able to list after each bug fix. So they clearly aren't testing if its capable of listing after. Its so riddled with bugs there is no way it could have worked at the start. This is just one instance of where i read the documentation and later found out there are system bugs preventing me from using it.

We have been using Linnworks for about a year now to fulfil our stock management and order processing needs and have never had any issues that haven't been resolved in a timely manner.
The system can be as customised and as basic to use depending on your business needs.
The onboarding and support teams are extremely professional and quick to respond and help out with any queries.
There is a huge variety of features and options there to use which weren't relevant to our business needs but come included in the package which is an added bonus.
Woud highly recommend!

Jamie Arnold is the reason for the 5 stars here. He's been fantastic to work with on our account opening/integration and always goes above and beyond to help. The process has been great due to Jamie.

Overall things are going well and integration sorted for our bespoke platform which our developers set up using the API to connect to Marketplace channels. We've set it up for UK now working on DE so early days still.

There has been 1 negative to the overall Linnworks experience though: We didn't pay the extra fee for the dedicated 1-2-1 support as we have a team of in-house developers working on the integration through the API/documentation, but Linnworks free technical support they offer we found extremely slow to respond when we did have a couple of questions we needed answering just to guide the developers in the right direction. This was a progress blocker and was frustrating as quite simple questions, but Jamie was a huge help here and did all he could to help us get an answer. Granted we didn't pay for the extra support but taking many weeks to come back to general customer support tickets was poor and unexpected.

We have been using Linnworks for many years. The platform is good and the support is okayish, but my problem is the way Linnworks run their business. We pay annually and every year we get an email near renewal time asking if we have any questions. We generally don't have anything to say and near the renewal time we go onto the system and renew - sometimes the same price sometimes a small increase. This time when we went to renew we got an error. Thinking it would resolve itself we left it until nearer the renewal date - still an error. Email the staff and they fix the error, but when we get to the page it shows a 21% increase. With days left before renewal we have no choice, but I feel this is done purposely to try and get us to upgrade to a newer plan. If they knew they wanted to implement a big increase they should have been upfront and told us - not hiding the price until the last moment. All of this has now made us look for a new platform for the coming years...

Excellent product with excellent support.

We have happily used Linnworks for nearly ten years now and are very satisfied with the product.
Over the last year they have made considerable efforts to overhaul and improve the usability and functionality of their system with a great deal of success improving on an already good product.
Their support system is quick to respond, friendly and helpful.
Reliability over the last ten years in our experience has been a 100 percent

Excellent service. I had some questions regarding Linnworks functionality and how to improve our current process. Our account manager was very helpful and answered my questions adequately.

I had been a Linnworks user for over 10 years till I was forced to switch to Veeqo in Jan 2023 because their price has quadrupled to over £15K in the past 2 years. Overall I am pleased about the switch. Generally speaking, Linnworks is a mature system, most of the things are working as they are supposed to, but it becomes a bit cumbersome now, the web version loads a bit slow; while Veeqo is fairly new, it loads faster but some function needs to be revised. Here is some key differences:
1. Linnworks is now very expensive (I was asked to pay over £15K for 2023); while Veeqo is free (hard to believe but true, Veeqo was acquired by Amazon in 2022, and I think Amazon is trying to get more shipping data for their future expansion into the logistic business?)
2. Veequo support responds to your queries in a few minutes, and Linnworks normally respond in 24 hours. More importantly, Veeqo's answers are normally relevant because their support staff are involved in writing up various user guides, so they really know how their own system works.
3. Veeqo's inventory management interface gives you a product's stock status at different warehouses at a glance, as well as orders with that product, and purchase orders with suppliers. It is quite hard to gather that information in Linnworks, and even if you managed to master the tricks it will still take a lot more time.
4. Linnworks has a very efficient batch order processing feature and is integrated with almost every courier in UK. Veeqo has limited integration with UK's couriers, it seems other couriers may have sensed Amazon's coming competition.
5. Linnworks's order data is more complete, Veeqo's order data is insufficient in my opinion. For example, Veeqo doesn't store the eBay order number (it stores the sales numbers instead which are NOT evident on eBay). The Veeqo's invoices are also quite odd because the billing company name is NOT printed. We have some wholesale trade, but there is nowhere you can enter customers' PO numbers.
6. Veeqo supports both product and order tags, this offers users the ability to customize their own order view, for example, the warehouse manager will only want to see the open orders, but the account will only want to see the orders shipped in the past few days. Linnworks does NOT have this feature.
7. A killer feature of Veeqo is its ability to quickly send messages internally, as well as send order confirmation to customers, and POs to suppliers directly. Linnworks does not have this feature yet.
8. Linnworks can send refund to eBay/Amazon customers directly which is NOT supported by Veeqo at the moment, but Veeqo support Duplicate Order which makes sending replacements and warranty parts very easy.

Excellent company to work with, they provide a sustainable system which would allow your business to grow to many heights, the customer service received from Linnworks was outstanding and flawless, great company to work with, very honest, reliable and trustworthy

So far I had a good experience with Liinwoks, its definitely a great software that helps a lot many different kinds of business, unfortunately I haven't used it to much because I'm setting up last few things to start trading with my company, but for any questions or anything I needed, I had amazing support from Mr Rishi and he has been great.
I would recommend Liinworks to any business.

Software full of glitches that make it unworkable, if you have large inventories forget it, only half will load correctly, customer support will only tell you pitfalls of their software without any meaningful solution. Avoid

Having been with Linnworks for 7 years, I feel the need to express my disappointment with the company.
It is harder and harder to talk to anyone, they never seem to answer their phones (sales number included) and the price just keeps going up despite development of the system feeling like it has stagnated for some time now and problems still not being fixed months and in some cases years after having been reported.
They seem to have endless time and money to revamp their website, write articles about 'e-commerce trends' and generally toot their own trumpet - but need to talk to someone about an issue your having? Want to get a clearly broken element of the system fixed? I wouldn't hold your breath. Time to start investigating newer, more stable systems that are still being actively improved.

We left Linnworks on Dec 15th. Mostly the same reason as everyone else. They raised our fees by 384% to £32000 per year. Completely unacceptable increase. The good points are their customer service (especially the chat option) is good. The system is quite open in that you can make lots of changes to it. It also integrates with lots of selling channels. The bad points, you have to contact customer service quite a lot. There are a lot of periods Linnworks will just go down and stop working. It usually doesn't take long (15mins) but in some cases it can, which isn't good for productivity. The online system is really unstable. We never used it for printing orders. When Linnworks was updating stock on eBay and Shopify we would get random products not updating, we would only find out by chance so you can lose a lot of sales. The Desktop is decent for printing and sorting orders but there was talk they were stopping the Desktop version. We have moved to Storefeeder and this is a much better system in my opinion. It's very stable, we haven't had any down time, it's quick and better thought through. We dispatch over 1000 orders a day and Storefeeder can deal with this much better than Linnworks did. I was told by someone in Linnworks that we would need 'to go through the pain of working with budget options before understanding the value part a bit more and re-opening the conversation' with them. Well, no thank you. We're better of without Linnworks and their massive fee increase. (CurtainsDirect2U/John Aird Ltd)

This has just been a fantastic experience.
We have been with Linnworks for some years now and they always they have been swift in dealing with our concerns and inquires.

But I would like to dedicate this review for Laura who works in the sales partner section in Linnworks, she has been tremendous! She allowed us as a company to find other platforms in which we can expand our catalogue in. Thank you so much Laura and Linnworks you guys/gals are a star!

Fantastic support from Richard, took time to explain in simple terms . Cant praise highly enough. Five star service yet again.

I have been with Linnworks for nearly 10 years and it's been superb we sell multiple platforms shopify, amazon, ebay etc. it's hard to manage all the stock, order etc but with Linnworks it's easy, if there's any issue there is a phone line and someone always anwsers, I just a had a conversion with Sergio and he helped with an issue instantly he was superb, Linnworks is simply the BEST and can't be beaten.

We are on Linnworks for 5+ years and it's been great.
Selling on multiple platforms; shopify, woocommerce, amazon, ebay etc. it's hard to manage all the stock, order etc. Linnworks has been great at this, it's the best stock managment system we've come across.

Sergio is so helpful and patient, always helps to solve my many issues quickly & easily! Support is second to none and platform is easy to use :)