Lisa Angel Reviews 

1,197
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, beautifully crafted personalized items, and the lovely presentation of their purchases for special occasions. People are also thrilled with the exceptionally fast delivery times and the extremely supportive customer service team that resolves any questions or concerns very quickly. Some reviewers were not happy with occasional product defects, mentioning that items like delicate necklaces, bracelets, or stones unfortunately broke shortly after wearing. A few other people also experienced minor delivery delays, wrong colors, or received damaged goods upon arrival before receiving helpful replacements.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the gorgeous designs, great... See more

Customer service

People report positive experiences with customer service, consistently praising the prompt, helpful, and... See more

Quality

Consumers find quality to be positive and consistently report delight with their purchases. Many reviewers... See more

Order

Reviewers mention positive feedback about order experiences, highlighting an easy process from a great... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting super quick shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bracelet I bought had an opal stone unfortunately it fell out after 1 hours wear. I emailed Lisa Angel I have to say they were fantastic. Rose was very helpful I sent photos and Rose immediately... See more

Rated 5 out of 5 stars

I ordered the Personalised Pet Photo Sterling Silver Disc Necklace to commemorate my darling cat, who has passed away 2 weeks before. I won't lie, I was nervous to receive this! I didn't know how they... See more

Rated 5 out of 5 stars

Ordered goods yesterday with one query, quickly answered. Beautiful light-up heart with remote arrived this morning by cheerful driver and already in place. Would recommend this company and their well... See more

Rated 5 out of 5 stars

I received outstanding service from Lisa Angel. Their products are absolutely beautiful and wonderfully quirky — you can really tell there’s care and creativity behind them. I had an issue with a... See more


Company details

  1. Jewelry Store

Written by the company

Lisa Angel has been trading for more than 20 years, through our shops in Norwich, Southwold, Bury St Edmunds and online at lisaangel.co.uk. We offer a huge range of jewellery, homeware, gifts and accessories. As well as personalised items from our team in Rackheath, Norfolk.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,197)

228 reviews in the last 12 months

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Rated 5 out of 5 stars

Gorgeous Christmas hamper gifts…

I opted for Christmas hampers and the process of ordering was really straightforward. The boxes are lovely and I was delighted with the quality of the items I purchased. Great communication and really quick turnaround from order to delivery. Will definitely be purchasing again... I already have!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

I have just received a parcel of all…

I have just received a parcel of all the items I ordered as Christmas presents and stocking fillers. Might I add, less than 48 hours ago 😊
Very very well packaged and protected (most are breakable) and all exceeded my expectations. Beautiful items, so so pleased with them. If you are wanting something different, special, Lisa Angel is a go to must. Problem being, I want to claim most of the items for myself! 🤣🤣 I even qualified for free postage. Impressed? I most certainly am. Thankyou x

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful designs & Great quality

I purchased two teapot and mug sets from Lisa Angel and they are both beautiful in design and great quality. Fast dispatch & excellent friendly customer service. (Special mention for Lucie) I will definitely be purchasing from Lisa Angel again and recommending this company to Family & Friends too.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Ordered a bracelet for my dad’s 60th and so happy with it. Customer service and quality of item 10/10. Highly recommend

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous products

Gorgeous products, and super quick delivery!
I contacted the customer service team over a small issue, and the response was impressively quick, not your normal 24/48hrs! It took a couple emails over the space of 10mins and the issue had been resolved! Would definitely recommend Lisa angel to friends and family.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful necklace

Beautiful necklace with my grandchildren’s names on, excellent customer service, will definitely be ordering from them again. Thank you

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

The best x

Really helpful from both the girls I’ve dealt with, highly recommend with making my item personalised. Will 100% be back. Thank you girls! Keep being great x

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

I would just like to thank the lady who…

I would just like to thank the lady who helped me via the online chat regarding my new bracelet that had lost a charm. I sent in a picture and they were happy to replace it straight away. As it was a very cherished present that I had only just received I was over the moon, thank you all at Lisa Angel especially to the lady who helped me.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Would buy again

My order got auto cancelled because their system saw it as fraud but they sorted it out quickly and sent my item next day delivery. Good customer service and the item is cool.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Services

Excellent Customer Services. Items were despatched very quickly and were all of high quality. I would definitely recommend Lisa Angel and will be purchasing from them again 😊.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and quality

Excellent customer service and good quality. Royal Mail damaged one of my items and Beth was so helpful. Just an update. The replacement item has just been delivered and this time Royal Mail didn’t damage it. I only contacted them yesterday. That’s excellent customer care.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent store with lovely

Excellent store with lovely, unique gifts! Must shout out Sophia in the customer service team, very helpful and attentive. Thank you, will be back to purchase again!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely team & amazing customer service!

I had a small issue with my order and the customer service team were absolutely amazing — so kind, quick to respond, and really helpful. They sorted everything out straight away and were lovely to deal with. Would definitely recommend!

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

There was an issue with the personalisation of my order. I contacted the customer service team. The issue was dealt with efficiently, and resolved. Lovely products, thank you.

October 23, 2025
Unprompted review

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