What can I say, this shop is an absolute lifesaver. The amazing owners have saved a dad, well outside of his comfort zone, from a Year 11 prom disaster, and we couldn't be more grateful! The collectio... See more
Company replied
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See what reviewers are saying
I’m so pleased with my LBD Watercolor dress from Little Black Dress Company. The dress is beautiful and exactly what I wanted, but what really stood out was the amazing service from Harry. I had... See more
1-star review for Little Black Dress Bought a dress, sent it back immediately (didn't even like the quality). They sat on my money for 18 days with zero communication while I chased them. Only got m... See more
Company replied
Do not buy from this company unless you are sure of your size etc. Returned my dress over 3 weeks ago my royal mail tracker says they received on the 4th November I have emailed 3 times and no respo... See more
Company replied
Company details
Written by the company
We are Little Black Dress, home to the world’s finest collection of LBDs and dresses for special occasions. Whether you’re looking for a chic LBD inspired by Coco Chanel, or a glamorous gown fit for the red-carpet elite, you’ll find it at Little Black Dress. Our aim is simple: to make you look and feel a million dollars, whatever your special event.
Contact info
Use Space,, m12 6PN, Manchester, United Kingdom
- 07768326481
- markevans@littleblackdress.co.uk
- www.littleblackdress.co.uk
3.2
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So pleased with my bag
So pleased with my bag, It’s in great condition. Fast delivery and when I emailed to enquire I found their customer service very friendly and helpful. All trouble free. I would definitely recommend and buy again.
June 2, 2021
Unprompted review
Poor customer service!
Poor customer service!! I ordered my dress on May 20th not a cheap dress at all 562pounds to be more specific and I have written them a couple of times to get an update on delivery but haven't received a response or delivery update!! My order number is 2300106531! First and last time I will order from LBD
May 27, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Dear calm and wellness, ( Nilou Vakhsh) your order was placed 5 days ago and as you are an international customer, your item is subject to shipping delays as we attempt to ship this item to you in Denmark. We've been speaking with you regularly, so unsure why you claim otherwise?
Please see your two emails today - we are happy to cancel this order for you. Please confirm on email and this will be actioned.
Little Black Dress
Excellent service and quality material
I have just received my order today that took exactly 7 working days and I was kept informed from Royal Mail. The dress I ordered is for my daughters wedding in June so after reading the bad reviews I was feeling quite apprehensive. Nevertheless, the quality and colour (a green cocktail dress) is lovely and it fits just perfect. I don’t normally like to shop online however, I would definitely order from The Little Black dress again in the future.
May 26, 2021
Unprompted review
Delay with order but corrected and contacted
Delay with order, but contacted me back and have corrected the issue and we’re very helpful on the phone so I would order again
May 26, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Laura, Thanks for your feedback. We do say delivery is expected between 3-7 working days. We are answering your email this morning, unfortunately this item has been delayed and we have offered a full refund. Looking forward to hearing from you.
Little Black Dress
Just wondering if you can track your…
Just wondering if you can track your parcel reading the reviews have made me fairly scared I ordered it last week and just want to know if it’s legit
May 18, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Hi Mariana, thanks for reaching out. We send tracking across for all our orders - are you in the UK? Email us with your order number to hello@littleblackdress.co.uk
We will get back to you with your personal tracking code.
Thanks,
Little Black Dress
DO NOT BUY ANY DRESS CHINESE COMPANY
FAKE ADDRESS.
NOT IN MANCHESTER ITS IN CHINA !!
£400 for a ten quid dress !
Clearly shipped from China as customs label from China on it.
No chance of refund.
Avoid PLEASE PLEASE don’t buy your child’s prom dress from these scammers !!!
May 13, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Simon. Please don't panic. We are based in Manchester in the UK? You must have received a Portia & Scarlett dress which can be shipped from either Australia or Hong Kong. Please use the UK Royal Mail tracked returns which is free to return your items. Use this link https://www.littleblackdress.co.uk/returns
Other customers | you can check we are a UK company by Googling us or going on the Government website Companies House. We are called Fashion Ventures Ltd.
We also don't appreciate customers leaving bad reviews before they check their facts, symptomatic of the Trust Pilot 'keyboard warrior' culture which is becoming so damaging to British businesses who are struggling enough to recover the COVID pandemic.
Please check your facts before turning to the keyboard folks.
Also, email us at our Manchester office (due to UK Government advice our staff are working hard remotely from homes scattered in areas across the UK to answer your queries)
Email us first on hello@littleblackdress.co.uk
Thank you, and Simon, please send your unwanted items back. It's free and it's easy.
Little Black Dress
Ordered on Monday expecting it to be…
Ordered on Monday expecting it to be here for the next monday. However it hasn’t even been shipped yet So I doubt it is going to arrive on time. I emailed them a couple days ago but no response.
May 8, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Hi Anonymous, can you please send across your order number and name and we can look into this for you now. We do say 3-7 working days for shipping but happy to look into this for you.
Thanks,
Little Black Dress
Had a fantastic experience with this…
Had a fantastic experience with this company. Ordered 2 dresses that came within 4 days, beautifully packaged & exactly as described. Unfortunately neither suitable so on their way back but going back on the website to order more. Emails go into your junk for some reason - Google sends alerts saying they cannot confirm it's a legit email (This needs addressing Little Black Dress) Would recommend.
May 8, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Hi Tina, Thanks for the feedback about our communications. Yes we are aware of the Google Gmail issue - but are currently on a 14 day wait time from Google technicians and are talking to an automation robot! If you could email us a copy of your message from Google we would like to share this with them.
Look forward to seeing you back with us,
Little Black Dress
Dont be discouraged by the negative comments!
My dress came today, exactly on time! (7days). The material is gorgeous and super comfortable. Definitely worth the money! I will definitely be ordering again!
I ordered my dress before seeing all the negative comments on here and I'm glad I did! This website is 100% legit. Dont be discouraged by the negative comments guys!
Thank you LittleBlackDress!
May 7, 2021
Unprompted review
I ordered a dress from yourself on 26th…
I ordered a dress from yourself on 26th April and had no confirmation number or email, I paid £155 for it and it came out that day. I have sent several emails and no had no response... very worried....
May 5, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Hi Jo, we can see your order is being sent today via the Royal Mail - please check your spam filter. We have been sending you emails. We updated you yesterday about progress but maybe this has gone to your spam by mistake.
You should receive your dress tomorrow.
We will send tracking via a private email - please whitelist us as a sender so you receive our future communications.
Thanks,
Little Black Dress
Order not received
I am concerned about my order. Placed order online last Saturday 24th April.delivery time stated 3-5 days. I never received an email confirmation & order not arrived, however the money has been taken from my PayPal account. Tried calling the helpline but the number worryingly is no longer in use. I have emailed via contact page so hopefully this will be resolved quickly. I will update my review if that’s the case, but always a concern when phone numbers don’t work and only means of communication is via email. I’ll await to hear from you
Kind regards
May 1, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Hi Kate, apologies but our phone line is no longer in use - we have removed it from all our communications (However Google seems to continue to show it). Happy to help locate your order. Could you please share your order number and send across to us at hello@littleblackdress.co.uk
Thanks,
Little Black Dress
Wrong colour - Contact telephone does not work.
29.04.2021 - Update on my review yesterday. LBD re-posted the correct colour dress which arrived today. Thank you for your swift response. Dress looks lovely, yet to try it on!
28.04.2021
I placed an order (2300105552) on 23 April. Arrived today so I was happy with the delivery time. However, the dress received is the wrong colour. The dress looks a decent quality but I'd prefer the correct colour. I have tried to contact you by telephone but your number is out of service, which worries me somewhat. I have emailed you this morning and will allow some time for a response before I decide what my next steps are.
I'd like to give the company the benefit of the doubt and hopefully we can resolve before any further action is taken.
April 28, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Hi Sallyanne, we're sorry to hear this. We will get the correct colour out to you on a next day delivery today. Please accept our apologies. Simply use our free returns service for sending the unwanted item back to us.
Enjoy your special weekend.
Team LBD x
Terrible
Terrible! The dress I purchased costing £280 looked nothing like the picture! Didn’t fit right and was just horrible! Not great at all.
April 15, 2021
Unprompted review
Excellent experience
I ordered a dress from these guys but then stumbled across really bad reviews, so I was concerned.
The dress arrived 3 days later, good quality material, so relieved.
Will definitely order again!
April 15, 2021
Unprompted review
Dead silence after purchase
I ordered 3 dresses form Little Black Dress which were said to be delivered within 7 days. Only got an email with the order confirmation and nothing more. I tried to contact them via email and Twitter but no response whatsoever. No email, no order update of any kind. First time purchase from them and having read most comments here am worried about my money.
Order no: 2300105220 and 2300105233
April 14, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Hi Philip, we're sorry to hear this. We can see an email from you this morning at 8am? We've replied to say we're chasing this for you now. Looking through our systems, the order was placed on April 8. Unfortunately, due to the COVID situation we do not count weekends as delivery days but we are hoping this will change soon. But we understand you need for speed and are on this! We will send you tracking as soon as possible.
Best
Little Black Dress
Frustrated Customer
Not even one star !!!!!!!
I placed an order - order no : 2300104737 on the 18th March 2021 and I received one email to say thanks for shopping with us, a picture of the dress along with the order number.
I’m YET to receive this dress.
There’s been No correspondence, no replies to my emails, can’t get through on their telephone number BUT £145.00 has been debited out of my account !!
I wouldn’t purchase from this company again and I would like a FULL refund otherwise I intend to put this all over Twitter.
April 9, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Hi Kimberley, we're sorry to hear this. Thanks for sending your order number, we are looking into this for you immediately. We are answering all our emails - have you checked your spam folder just in case our replies have been going into your junk folder? We will email you shortly.
Best wishes,
Little Black Dress
No dress received
I ordered a dress from your website and have yet to receive it, I have also not received a confirmation email although you have taken the money out of my account. My order number is 2300104635
When I log into the website to track my order it tells me that I have placed no orders which is incorrect, It has been 2 and a half weeks with no updates on my order so I am requesting a refund or proof that the dress is on the way.
April 8, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Hi Pauline. We're sorry to hear your order has not yet been shipped. We can see we have communicated to you that this item was in production and should be three weeks. We will look into why your account is not updating when you try to log in. An email is on its way to you this evening requesting we refund, can you please respond via the email.
Have a lovely evening,
Little Black Dress
Little black dress...amended review
Amended review... Thankyou to Gayle from LBD who has been efficient and more than helpful in sorting the issue with the import charges, it was a mistake somewhere along the line. I feel sad that I saw the poor reviews, and made assumptions, people rarely take the time to write a good one, so that’s why I have amended this. The dresses that arrived from Portia and Scarlett are beautiful and well made, but regrettably don't fit my daughters shape, so will be returning and hopefully the refund process will run smoothly.
AM
April 6, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Hi Andrea, we're sorry to hear you have been presented with an international waybill for dresses coming from outside the UK - please send us your invoice asap and we can pay this for you. We will be investigating as you should not have paid import taxes as a UK customer. Email us on hello@littleblackdress.co.uk and we can look into this for you.
Thanks,
Gayle
No delivery, no contact, no idea if they really exist!
Ordered 2 dresses with delivery quoted 2 - 7 days. Nearly 3 weeks later still no sign. Phone number doesn’t work. One email bounced back and the other ignored. No idea whether the dresses will turn up. No idea whether my money is gone forever. Dreadful customer service if this is a real company. Avoid at all costs. 😡
April 5, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Hi CB, We're sorry to hear this - we are responding to all our emails and ask you to send your order number to hello@littleblackdress.co.uk and we will look into this for you. We are currently not operating a call centre service due to the frontline restrictions on staff. Please can you also check your spam filter on your emails in case our messages have been going to your junk mail.
Happy to assist you further, simply send us your ID ASAP and we can look into the delay for you,
Best wishes,
Customer Team
I’ve not received my order and your…
I’ve not received my order and your phone number, which is in my order, fails. I am concerned
Strangely one dress appeared today but I would still like to communicate with you.
March 31, 2021
Unprompted review
Reply from Littleblackdress.co.uk
Hi PB, can you please share your order number? Our phone line is not currently active, we're sorry about this but we're concentrating our efforts on answering everyone by email as we are currently working remotely. Email us at hello@littleblackdress.co.uk for all our enquiries. We're working remotely but answering queries within 12 hours. Also, if you've ordered more than one dress, it may arrive separately in a different dispatch from a different brand warehouse. Looking forward to hearing from you,
Little Black Dress Customer Team
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