I ordered 3 items. One item gave a 2-3 week dispatch time and 2 items gave a 3-4 week dispatch time. It is now 6.5 weeks and no dispatch. I have emailed and messaged via messenger on numerous occasio... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have ordered several mystery boxes from Little Booteek ltd & they are always brilliant value for money. I also ordered a coat for my wife & she loves it. Postage times can vary but if you check... See more
Always had positive experiences with ordering from Little Booteek. I've ordered many times over the years and rarely had any problems at all. Any issues that did occur —mostly stock related outside th... See more
Brilliant! I love everything about little booteek because well there is so much to love, loads of gorgeous items permanently in stock as well as chooseday items where every week there's something new,... See more
Company details
Information provided by various external sources
Alternative fashion at affordable prices. Branded items and unique items unavailable elsewhere.
Contact info
Unit 2 Bath Lane, TQ2 5AS, Torquay, United Kingdom
- orders@littlebooteek.co.uk
- www.littlebooteek.co.uk
3.1
Average
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing company!
Absolutely love this company!
A small business with so many quirky, amazing items!
I’ve ordered mystery boxes and many bottles of Inflashy hair dye from this company. The mystery boxes were so fun and the hair dye is incredible 🥰
April 22, 2023
Unprompted review
Lovely people and great service
I’ve been buying from little booteek for years, the service has always been amazing and they're very helpful. I’ve recommended then to friends a few times and will do again
March 15, 2023
Unprompted review
Amazing products
Amazing products, lots of offers for everyone, including mystery boxes! Friendly and understanding staff and never had an issue with quality of items!
June 1, 2022
Unprompted review
Definitely recommend
I absolutely love this company. I've ordered from them so many times. If ever I have a question they're good at replying. I honestly say 10/10 and I don't actually leave reviews. Lead time is good.
March 16, 2023
Unprompted review
Bought a lovely moon phase plant pot…
Bought a lovely moon phase plant pot and the the delivery time was as advertised, quality of the product and customer service was been excellent. Would definitely recommend thembro friends & family and I will be using their site againin the future.
February 24, 2023
Unprompted review
Brill!
I've bought from here a few times and they have been excellent! Definitely recommend and will buy from again! Thanks ❤️
December 17, 2022
Unprompted review
Fantastic service
Fantastic service, I get monthly trick or treat boxes and the service has been fantastic. Always friendly and helpful, great value for money
April 22, 2023
Unprompted review
She-Ra pyjamas
Great communication in regards to my order. (which I had managed to muck up.) Carol emailed me direct to sort it out and it was a quick and easy process. Would definitely order again from this company.
May 31, 2022
Unprompted review
Amazing alternative clothing
Amazing alternative clothing, jewellery and hair dye. The trick or treat boxes and crystal boxes are amazing.
April 22, 2023
Unprompted review
Love this company
Love this company. The selection they have available is amazing. Affordable prices and a general community feel and spirit.
April 22, 2023
Unprompted review
Amazing!!
Where to start?
Very easy to use the website and easy to contact if need help with anything.
Staff are so lovely and helpful!
Everything is reasonably priced and a lot to choose from!!
May 5, 2022
Unprompted review
Good quality clothing made in-house
Good quality clothing made in-house, using good quality materials and printing. Brilliant pricing and customer service. Will definitely shop here again!
February 9, 2023
Unprompted review
Great experience
Great experience, great customer service. I love the products too.
Talked throughout buying. Keeping me up to date with processing
April 20, 2023
Unprompted review
Great company unique and friendly
March 2, 2023
Unprompted review
Amazing service and products
I am blown away by Little Booteek’s exceptional customer service and high-quality products. The website is easy to navigate, and my items arrived quickly and in perfect condition. Highly recommend!!
April 20, 2023
Unprompted review
Terrible comms
Very long delivery times, very bad communication, item was bad quality, took a hell of a lot of emails, back and forth and eventually a PayPal dispute to get the refund on my returns. (Which were sent and delivered close to a month ago)
All in all about 2 months from placing the order to getting my (begrudged) refund.
AVOID!
March 20, 2023
Unprompted review
Reply from Little Booteek Limited
Hi Emma, really sorry about your whole experience. Unfortunately I have been going through a move of premises, which has been incredibly lengthy, especially as I did it all myself. Trying to keep up with orders and everything else the business entails alone was incredibly hard, but unfortunately something I had to do. I cant just stop taking orders unfortunately as I have bills to pay and children to feed.
Your return was unfortunately caught up in the move, but once realised that we did have it back, you were immediately refunded.
Im sorry it took so long to resolve for you and can see from the email exchanges between yourself and Roxy that it was much more long winded than it needed to be.
Roxy only joined us in January and unfortunately was still not quite up to speed when having to take over the queries, so it wasnt as smooth as it should have been.
I hope you accept my apology x
Nightmare before Christmas mystery box
I ordered a nightmare before Christmas mystery box which cost £54.99. This item had a 3-4 week delivery time I ordered it on 30/12/22 and received it on 24/2/23. This order had 5 items: 2 vest top style tops, a thin acrylic wool tunic and a PJ top. These items were all in plastic packaging. The last item was a Jack skellington hoodie. This item was loose in the bag and did not have any exterior packaging. Neck label was cut out. Made from a thin polyester material with a plastic emblem on the front.
February 24, 2023
Unprompted review
Reply from Little Booteek Limited
Hi Hannah,
Thanks for your review. Im sorry you were unhappy with the mystery items. Mysteries are always a gamble as to whether it fits the persons taste.
All branded items are provided in plastic bags by the brand themselves. We are not involved in the packaging of those.
Our own items made in house, are free from plastic bags.
The Jack Skellington Hoody was a 52% Ringspun cotton, 48% Polyester blend with a high quality DTF print on it.
Warning
Warning
Littlebooteek
Order a tester dress 14th August 2022
6-8 weeks delivery
On the 6th November told they were held up in customs
30th November I'm told will be posted next week
9th December I asked if they had been posted and told they were on their way
4th January 2023 asked for an update. Just given their email address
So I emailed them. Gave them a deadline of 5pm today.
5th January 2023
5pm came and went ... no reply
So filed a claim with PayPal and received my refund.
Left her groups and blocked her on messenger.
This is a beware post
Edit...
I have never received the item, so the last part of your reply is not relevant
January 5, 2023
Reply from Little Booteek Limited
Hi Sam,
As you have stated, you ordered a tester item. These are not guaranteed with any specific dispatch date, which we are very clear on when ordering.
As a "tester" you are ordering a concept of a design, an item which has to be totally designed and made from scratch and can take a number of months to complete. Tester items have to be checked, and then put right in manufacture if anything is awry, hence why it can take so long. Again, something we are very clear about.
I will however apologise for the lack of communication. Unfortunately our new admin was not up to scratch and needed more training and support. This has now been rectified.
Your dress was dispatched when we advised back in December. We have since had confirmation from Royal Mail that you did indeed receive this. As such, we would usually ask for payment to be made. But due to your experience, we will not pursue this on this occasion.
Many thanks
Spoke to like I'm stupid when I…
Spoke to like I'm stupid when I emailed. I paid for items then change prices. Apparently I have to watch a video on how to order. Yet when I order, checkout I paid what it said. Got a refund but I won't be told I'm wasting admin time
March 22, 2021
Unprompted review
Reply from Little Booteek Limited
Hi Hayley, we have tried to assist you multiple times on this matter. I myself gave you the instructions to check out, my colleague then directed you to the instruction video to help. You checked out with your order, but did not pay the right amount. We have not changed any price on you at all, but we cannot send out an order when you have only paid £1 for it and not the amount that was agreed in the first instance. We have bills to pay and children to feed and would soon be out of business if we sent out items that are not paid for.
My colleague Karen contacted you after you placed the order to arrange for the balance of this to be paid so that we can get the order out to you, you then decided to cancel as you do not wish to actually pay for it.
Leaving us a negative review is pretty disappointing when all we have done is try to assist you and ask you to actually pay for your goods so that we can dispatch them. Not really a poor service is it when all we want is payment for the order?
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.