Little Burgundy Reviews 3

I bought Adidas sneakers online and received a used pair. The box was patched up with store tape, and the shoes had signs of wear, were dirty on the inside, and even had human hair. According to the website, it was supposed to come with an extra shoelace, which was also not included. Do not buy from this site

I’m extremely disappointed with my experience with Little Burgundy. This was my first time ordering from them, and unfortunately, it will likely be my last. I received a defective item — the glue on the shoe was already coming apart — and even after providing clear photos, the issue was not properly handled.

Customer service was equally frustrating. I spoke with representatives who claimed to be supervisors, yet there was a complete lack of professionalism and helpfulness. Instead of offering a reasonable solution for a defective product, I was told I would need to go to a store or ship the item back myself.

I also explained that I currently have a knee injury, making it difficult to go in-store, but that was not taken into consideration at all. There was no effort to accommodate the situation or provide a convenient resolution.

For a company like this, I expected much better quality and customer care. Very disappointing experience overall.

Small company with small mindset.
Sent me used shoes and asked to return it in tstore upon returning they said it will be gone to gift card which I hated, I tried using it they never refunded the amount about going back and forth they refund to F Gift Card. I am so mad at them.