Little Crafts London Reviews 

295
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Poor Customer Service. Their website made an error which resulted in the labels for my bottles not being ordered or dispatched. Instead of just sending these out to me they insisted it... See more

Company replied

Rated 5 out of 5 stars

The kitchen soap/detergent/antibac set looks great and is good quality. have seen others where the brass tops are light and flimsy but these are robust. I initially gave 4 stars believing there was... See more

Rated 5 out of 5 stars

High-quality storage at great price! Having researched so many different options from the high street, I stumbled upon Little Crafts London. I was initially worried the quality wouldn't be great becau... See more

Rated 5 out of 5 stars

Wonderful service! The frosted amber glass soap dispensers with black marble stand are beautiful. They arrived promptly and were well packaged so as to prevent any potential damage in transit. I would... See more

Company details

  1. Countertop Store
  2. Furniture Store
  3. Glassware Store
  4. Home Goods Store

Written by the company

Little Crafts London is an independent online homeware brand proudly based by the Kentish seaside. We specialise in eco-friendly home and kitchen essentials that blend sustainability with timeless style. Discover our thoughtfully curated collection of refillable amber glass bottles, eco-conscious kitchen storage, and modern home organisation accessories. All our amber bottles are crafted from recycled glass and finished with our signature minimalist vinyl labels, designed in-house to elevate any space. Whether you're looking to reduce plastic, organise your pantry, or create a more considered home Little Crafts London makes it easy to live beautifully and sustainably.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

295 reviews

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Replied to 80% of negative reviews

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4.4

All reviews

(295)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful Vessels

Beautiful reed glass jars that happened to be cheap! The cork lids are fantastic too! Look great as a threesome in my kitchen. They arrived quickly and the customer service is second to none

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely products

Lovely products. I have several pump dispenser bottles around the house. Good quality and (unlike other brands) the pump seems sturdy and unlikely to break. They look really beautiful too. Delivery and ordering was easy and on time.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

I love my handwash and dish soap…

I love my handwash and dish soap dispensers on white marble tray to match the work top. Really good quality and look fab annd much smarter than random bottles annd a bottle of fairy!! 🤣 Excellent service. Fantastic packaging meant they arrived in tip top Condition. Will look into what else this company sells.

September 23, 2024
Unprompted review
Rated 2 out of 5 stars

Bad quality and poor returns policy

I have purchased from this company before and was really pleased with both the products and their service. On this order I have been really disappointed. I ordered 8 glass jars with bamboo lids. One arrived cracked, so I messaged the company immediately. Then when I looked at the others I noticed two others had chips in them, one of which I cut myself on. Having almost half of the order damaged/faulty I was very unhappy. Especially as they aren't cheap. Almost a month on and I have had to repeatedly email for a response. They have agreed to a partial refund however they want me to post back the damaged jars at my own cost. These are glass jars! I don't think it's great customer service to expect a customer to arrange and pay for a return of faulty/damaged products. Especially as they will most likely get damaged in the post upon return. Had I not chased repeatedly I doubt I'd have ever received any form of partial refund either. As a small conpany I gave them the benefit of the doubt before putting a review on but unfortunately I dont feel they provided a great service on this occasion. Sadly I won't be using this company again or recommending them.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and great products

Great service and great products. The shipping was prompt. As one of the labels o received wasn't perfect, I requested a replacement and it was sent out immediately with no fuss. I wouldn't hesitate to recommend.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Really impressed

Bought two of the lovely brown glass bottles - great quality and really reasonably priced (especially as you choose the metal finish of the cap) VERY IMPRESSED WITH THIS COMPANY (who were totally new to me)

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely quality items

Lovely quality items which arrived very quickly. An item was missing BUT they sent it out asap. Great customer service. Love the products a lot, just ordered a few more items.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful kitchen accessories

Beautiful accessories for my new kitchen. Easy to choose what I wanted and to tailor to my needs. Items are a bit different to what you would get in a store and got a discount.
Arrived well packaged, in excellent condition and quickly.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased a few items

Purchased a few items for the kitchen. Absolutely love them. Little different from other retailers. Great delivery service also. Would highly recommend if looking for something a little different.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

A little bit of luxury

I wanted to be done with the various colours & sizes of bottles of shampoo, conditioner, body wash etc. I wanted my bathroom to have a hotel feel and look. I had been searching for a while and stumbled across Little Crafts London, I cant recommend LCL enough, fast delivery, expertly wrapped to ensure safe delivery and the bottles with the marbled labels look very chic in my bathroom.

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

I ordered the hand soap and handcream…

I ordered the hand soap and handcream dispensers the tea and coffee and sugar. Lovely online shop to buy from. I will highly recommend to all of my friends and fast delivery and the products. I have are so lovely. I’m so glad I found this shop. And the stuff is high-quality that I ordered, thank you very much love this shop

August 28, 2024
Unprompted review

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