Same issue as others on here. Ordered 28th December 24 it’s now 22nd January 25! Said a 10 day delivery. Messaged them after 12 days and got no response thought that was it. Then got a dispatched noti... See more
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Wish I read the reviews here before ordering! Ordered a personalised keyring back in early November with a 10 day delivery timeline. It’s now Christmas week and it still hasn’t arrived, plus no commun... See more
Item not dispatched within time-frames with no communication, no reply to multiple emails, Facebook and Instagram messages. When they stated it had been dispatched it never arrived. Had to get a re... See more
Recieved my keyrings at the weekend. Little gifts for Mothers day for my 2 daughters from our Grandchildren.They are absolutely gorgeous would definately recommend this company,great postage and arriv... See more
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Very disappointing
I never write bad reviews especially for small companies but I have been waiting on my order for over 2 weeks, I have messaged them on Facebook, I have emailed them and no reply, I called them and was told to call the following day with no reply, it's really disappointing as I try to use small businesses when I can, sorry to say but I won't be using this business again
Recieved my keyrings at the weekend
Recieved my keyrings at the weekend. Little gifts for Mothers day for my 2 daughters from our Grandchildren.They are absolutely gorgeous would definately recommend this company,great postage and arrived so quick,Thank you so much ,cant wait for them to open them xx
Five Stars ⭐⭐⭐⭐⭐
Five Stars ⭐⭐⭐⭐⭐
I cannot recommend buisness enough. From the moment I placed my order, the customer service was exceptional. They took the time to understand my needs and tailored the gift to perfection.
The quality of the products is outstanding. The attention to detail is clearly evident in the craftsmanship, and it's clear that every item is made with care and love.
The recipient of my gift was absolutely thrilled. The personalisation added such a unique touch, making the gift all the more special and meaningful.
For anyone looking for a thoughtful and unique gift, look no further. This business truly goes above and beyond to provide a wonderful shopping experience. I will definitely be a returning customer!"
Great quality product
We are very pleased with the plaque ordered, it is really good quality. Would definitely recommend to others thank you very much
Ordered my mum a beautiful personalise…
Ordered my mum a beautiful personalise plaque for her birthday was delivered within a few days and was absolutely stunning, Will definitely be ordering again very fast and friendly service thanks so much
I never write reviews but wanted to…
I never write reviews but wanted to make others aware of this company. I ordered personalised save the date magnets in November, hoping to send them out to friends and family with my Christmas cards in December. By the end of December they still hadn't arrived so I emailed the company and messaged on Facebook (numerous times). They never replied to me. I raised the issue with PayPal. The items were finally delivered on 17th Feb, by which point I had ordered from another company (who delivered within 1 week). I will never shop with this company again, and from now on will check trust pilot before ordering from small companies.
If I could no star I would
If I could no star I would. I wish i had read these reviews before ordering. I ordered a personalised photo metal credit card, the website stated personalised order took between 1-3 days to manufacture. I paid for their upgraded 1st Class Tracked service. I received an email on the 4 days later to say my order was shipped, great service I thought. Well it has now been 7 days since I got the dispatch email and still nothing has arrived. Apparently when I queried it they said it is scheduled to be delivered in another 10 days time. Charging me £4.95 for a delivery which is taking over 2 weeks to arrive is not what I would call a 1st class service. I would advise you need to allow 20 days for your order to arrive.
What can i say
What can i say, don't be in a hurry 18 days it took them to send it sent them messages and was told they had already dispatched one out which i never received and they said they would send a remake.
Just received my photo Keyring a bit smaller than i thought not good then they told me not a good pic i sent them, they should of advised me just a poor customer service.
They need to step up wont be dealing with them again
I’ve ordered from these all almost 2…
I’ve ordered from these all almost 2 weeks ago and nothing has arrived and ignoring emails and messages so please don’t let them take your money like mine a rip off company
Avoid avoid avoid!
I placed personalised order but it arrived with a spelling mistake. I contacted them via email straight away but was no reply. Tried Facebook and no reply until week or more later. Company asked to send a picture.
And no more communication since. No replacement, no money, Avoid at all costs.
Ordered a pair of personalised bags from here…
Ordered a pair of personalised bags from here almost two months ago; it took over two weeks for them to be dispatched and then they never arrived! Tried contacting the company via email to find out what happened to my order but have never had a response - the email saying the order dispatched is the last thing I’ve heard from them. Wish I’d never ordered from this site - no items and no reply to my emails so seemingly no chance of a refund either!
Awful company!
If I could give them minus I would! Took weeks for a dispatch, even then it took a further week to arrive. When arrived there was a spelling mistake. I double checked and it was there error.
I have emailed and tried to contact via Facebook and ZERO communication!!
I have had zero contact from them since…
I have had zero contact from them since placing my order on 5th May! Took my money won’t reply to my messages on Facebook or emails!!!!
Excellent product and service
Ordered a personalise keyring for a birthday gift delivered within a few days and was absolutely stunning, Will definitely be looking at ordering again very fast and efficient service thanks you
I would give a minus
I would give a minus. I ordered a gift on 23rd March and I STILL HAVE NOT RECEIVED IT. I hope it doesn't take as long to get my refund. Customer service non-existant. How they stay in business I do not know. It is a shambles
Wish I could give 0 stars
Wish I could give 0 stars! Took my money in good faith and never fulfilled the order! Claimed it was dispatched but couldn’t supply any tracking information and now just ignoring my messages!! AVOID AT ALL COSTS!!! SCAMMERS!!! DISGUSTING TO TAKE MONEY OFF DECENT PEOPLE!! Fake fake fake!!!
Ordered item for a birthday gift
Ordered item for a birthday gift, notified had been dispatched, two weeks later nothing had arrived, no contact telephone number, emailed 3 times, no reply. Do not use them, a complete con.
Worst company ever
This is an absolute shambles of a service I have been waiting for nearly a month and nobody is replying to me. Got a text from someone's personal number saying they were a member of staff which was not helpful as they asked me to resend picture which i done 3 times but they kept saying they didn't receive it and they have now resorted to ignoring me. I have emailed, Facebook messaged and text them but they wont help me. I haven't been given a time frame since my order last Month nor have i been offered a refund so I don't know what to do. All this for a keyring????? Never ever use this service if you want to buy a stress free gift!!!
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