LiveChat Reviews 10

Due to a duplicate billing error by their system, I was overcharged for a 2-year subscription. After negotiating with support, they agreed to refund one year’s worth of fees as "Account Credit." Before I temporarily paused my subscription, their support team explicitly confirmed—and I have the screenshots to prove it—that this credit would remain in my account and could be used for future renewals.

However, when I tried to reactivate my account, the balance was ZERO. Their current response? "The credit has been removed due to changes to our billing model."

This is unacceptable. A change in a company’s internal software or "billing model" does not give them the legal right to wipe out a customer’s existing cash balance. They are essentially misappropriating a refund that belongs to my business.

When confronted with the evidence, their support team played word games, claiming the credit was "not guaranteed," despite their previous clear commitment.

If you value your company's funds and expect a service provider to honor its financial obligations, stay away from LiveChat.

We used LiveChat briefly and determined it wasn’t a fit for our business. We cancelled our subscription in 2024 after being charged for a service we never used. At the time, support confirmed the account was closed and told us they do not issue refunds. We accepted that and explicitly asked that the account be fully cancelled so we would not be billed again.

Despite this, LiveChat automatically renewed and charged us again in 2025 — not just once, but twice — for two separate products (LiveChat and KnowledgeBase) that we never used and never knowingly subscribed to. These charges were applied to two different credit cards on what was supposed to be a closed account.

When we contacted support, the process was slow and frustrating. We were repeatedly asked for screenshots, card details, and explanations for charges that should never have occurred. Eventually, support stated that refunds are not issued “regardless of the reason,” including unauthorized renewals after cancellation. Only after escalating and pushing hard did they finally confirm—again—that the account was closed and that we “will not be charged again.”

That is exactly what we were told the year before.

This has been a needless administrative hassle, time-consuming, and stressful, especially for a small business. Charging customers after cancellation, refusing refunds under all circumstances, and requiring repeated proof to resolve your own billing errors is not acceptable.

We will not be recommending LiveChat (or Text.com products) to our business community, and I strongly advise other companies to double-check cancellations and monitor their cards closely if they’ve ever used this service.

Scam company they charged $805 to my card without my consent the app was even not used and they are not refunding the money.

Useless, annying "AI" feature that makes the user experience worse.
The chat window looks good and well-designed. If you are lucky enough to talk with a live agent it may work well, but until that point you will be frustrated because of their so-called AI feature that will ask the same question again and again forever.

Overpriced, Hidden Fees, and Shady Practices – Stay Away! ⭐☆☆☆☆
My experience with the LiveChat app for WordPress has been nothing short of awful. They charged me for a service that was never provided, and when I reached out for help, they refused to refund my money.
On top of that, their service is extremely overpriced. What they advertise as a complete chat solution is misleading — there are hidden fees at every step. To get a fully functional chat system, you’ll end up paying nearly triple what other reputable companies charge for the same features.
Their customer support was dismissive and offered no real solutions. It feels like they are more focused on squeezing as much money as possible out of customers rather than providing a reliable, honest service.
Avoid this company at all costs. There are far better, more transparent, and fairly priced alternatives available.

Livechat platform often has problems and often cannot provide services normally. This company should be close to bankruptcy. It has caused serious impact on our business. The stability of this company's platform products is the worst in their industry. I suggest you don't use this platform. Using their products will seriously affect your company's business.

Can't cancel the subscription by yourself. You need customer support assistance to do it. Never by this product!!!

We're using LC for over a year and it's been great. Simple, efficient, and improves sales a lot.

Greedy company. They start charging /operator instead of /seat and that is a bad decision.