LivePerson Reviews 122

Liveperson is our solution provider for WhatsApp for over a year now. We're a big travel app, and receive over +1000 conversations daily and our experience with LivePerson has been smooth. In terms of software, our agents found it very easy to use. In terms of support, our account team has been extremely supportive and proactive. Livechat technical support have shown significant improvement over the year. What I like the most, besides the support, is LP's conversation builder, makes building chatbots, even complex ones, simple with the dropdown interface. The report builder is also great, helped our operations teams track their performance and pinpoint improvement opportunities. My only recommendation would be to spend more time on the data metrics definitions documentation and formula calculation explanation.

Appreciate the superb support from your team.

Really great, easy to use and provides a smart and effective tool for Live Chat on our website. Very adaptable and lots of integrations available. We are currently building our Chat Bot and are impressed with the capabilities.

The only reason I wouldn't give 5 stars is because they do charge for every tiny thing - including monthly charges for licenses, which cannot be shared and are required for non-agent activities such as chat bots.

However I cannot fault the quality of the product and of the customer service provided by our contacts, so I would recommend them.

Great platform and functionality, excellent support and guidance and help in introducing new features to your current set-up.

We wouldn't use anyone else, we have the highest standards of customer service and this platform allows us to deliver this!

Have managed my companies relationship with LivePerson for a number of years now and have always found the various account managers to be incredibly proactive in their approach and extremely helpful when call upon. Would thoroughly recommend.

Good, intuitive system. Always supply quick, helpful responses to emails.

Support has been very good, whether it has been for small issues or assistance with features or reporting.

The tool itself seems very scalable and allows you to build up from simple web chat and start to include things linked Facebook & Whatsapp as you develop.

LivePerson has helped our company engage with web visitors on a whole new level. Consumers get the level of attention they deserve while our representatives are able to handle many more conversations over chat instead of phone calls.

We have been engaging LivePerson for our operations for many years and our experience with them is great. Their support is prompt and friendly and is willing to go the extra mile when we encounter issues during integration.

We are a non-profit organization and LP allows us to use their excelent chat platform to chat with youth, men and women who suffer from the consequences of sexuall trauma.

LivePerson has been a pivotal part of our operations for a few years now. I can't imagine any other solution doing what we are able to achieve today.

Our experience has been amazing! Their support is always willing to help, whenever we need to integrate something they are always there, they always share their knowledge and our company's customer service has improved 200% thanks to all their features! LivePerson I have to say that you guys are the best!

LivePerson's conversational cloud allowed our company to provide outstanding customer experience by making efficient use of the customer’s data to offer made-to-measure interactions.
LiveEngage is a platform designed for companies to achieve their true potential by engaging with a different set of tools that include automations (bots), AI to help you better and efficiently manage your contact centres as well to deploy customised conversations quickly.
This is not a tool for those afraid of challenges, rather those looking out to expand their experience offering via a unified communications hub that can endure one of the greatest pandemics of our times.

Overall its a good experience with LivePerson. My company has been using it since a decade now.. However, there are couple of reports which were good in LivePerson which in LiveEngage its chargeable. Like, login/logout time report. Also, we miss the feature where as an administrator, I can have option to logout a user if I want to. Certain reports and features are really great and meaningful. Support from Safeer is excellent, always available when needed. There are certain things which are out of his control and had to go to Tech department. Things within his control, he was knowledgeable to fix it.

LivePerson is a great tool for customer communication. It is easy to set up, implement, and maintain. There are also many useful features included. The team at LivePerson has always been very responsive, and helpful whenever we have needed them.

Working with Live Person has been fantastic very friendly and helpful in resolving our issues and needs

I'm not sure there is any messaging solution available that has more features than LivePerson. Their platform is very robust and would satisfy 95% of any business's messaging needs.

They do have some faults with outdated/unclear API documentation. Also, if you're a small to medium business you will have zero influence into feature requests. This is typical for any large SaaS, and shouldn't be a surprise.

I think LivePerson offers a great product. Their employees are easy to work with and communicate very well. LivePerson understands the needs of our business and they partner with you making you more comfortable in their products.

Safeer's expertise and attention to detail has been invaluable during a rapid deployment of remote support. We got weeks worth of planning and implementation done within days allowing us to continue supporting our internal and external customers without missing a beat. We really appreciate it!