LPS Real Estate Reviews 32

Amazing experience with LPS. Quick and smooth process. Got my keys in no time.

Definitely recommend

Very helpful staff, they helped us moving quickly before Christmas time.

They have managed my properties for a number of years and rents are paid within 7 days of receipt. Their management fees and finders fees are the most competitive in Liverpool that I could find. A great independent letting agent IMO.

Staff are really helpful and courteous. They deal with issues in a prompt manner and would recommond their services at any time.

They try to let places that not even a dog will stay there by using very old pictures, probably when the place was still brand new.
1 star is well deserved!

Do not touch this estate agent with a barge pole. Do not respond to any emails and then tried charging us half the deposit at the end of the tenancy. When I rung I literally got screamed at by Vicky the manager. DO NOT USE

Absolutely appalled at how my daughter and housemate were treated by this company! They were allowed to move into a house which hadn't been cleaned at all, so many maintenance issues including, taps hanging out from basin, toilet seat hanging off, wardrobe doors hanging off, filthy mattress, moldy blinds, food left in kitchen cupboards and freezer, nothing cleaned, including the fridge, cooker, feces still around toilet, disgraceful, and Absolutely no apology when complaining on the moving in day.

Please avoid avoid avoid this agency at all costs. I would have given 0 stars but there wasn’t that option. Long story short LPS had my holding deposit and then went and advertised the flat more expensively online, never told me the progress of my application… and when I asked about an update Vicky told me I wasn’t going to get my holding deposit back because I failed referencing, which wasn’t true at all. I was homeless due to their unprofessionalism for a few months and a member of staff told me -his words- ‘to be homeless is your choice’ and that I’m wasting his time. I had to go through PRS (which are amazing, thank god they exist) to get my holding deposit money back. And 7 months later I got my holding deposit refunded. I would highly recommend to avoid this letting agency.
All the best!

Rude service, when something breaks (and it does a lot) they tell you in the contract to use one service, after you waste your time describing endless problems there they tell you that you should not have used it and instead give you some phone number. Some agents from their agency one day unlocked the door and went inside my apartment when I was sleeping as if it was theirs. Endless problems with unfinished property, leaks etc.
They ignore your emails too.

I wouldn’t even leave one star they never updated me with viewings for flats, they had keys for few months. And lied they have been leaving me voicemail only correspondence I had was asking if I can reduce price. It’s funny how voicemails never reached my phone. After few months I sold property then I requested keys back 10 times it’s took them 3 weeks to send me my properties keys back which they charged me £15 for. Price is not problem issue is they told me they will be sent special delivery charge is £15 for covering delivery cost but after doing payment they decided they should keep money and send me keys back normal signed for 1st call post which cost about £4. I told them number of times I need to handover keys as it’s sold but they didn’t care about customer requirement after 3 weeks knowing how urgent it is they still decided to use normal signed for delivery. Confirmed they will he sent on Tuesday special delivery but it only reached post office on Thursday and I still haven’t received them. They don’t care if customers sales fall though because lack of customer care on there part. Very irresponsible, rude and unprofessional customer service. When you get bit angry on phone because you are not receiving response from them they decide to put phone down and not answer call again.

This letting agent (LPS) was a bad choice for me. At the end of the tenancy they tried to keep all of my £450 deposit and LPS were very unprofessional when contacting me which caused a lot of stress. Luckily, we contacted the "Deposit Protection Service (DPS)" and they settled the dispute fairly.

The only part of the deposit the Landlord was entitled to was a burn on the kitchen counter which we had admitted was our fault. For this the DPS awarded the landlord £55.

LPS originally stated that they wanted £110 for damages, £85 for cleaning, £100 for redecoration and £285 for missing items.

We had to argue with LPS for weeks about all of this as we thought it was unfair.I wish we would have contacted the DPS sooner but here is what the DPS had to say about LPS's absurd claims:

CLEANING: £85
Lawyer contended property was in a better state at the end of the tenancy than at the beginning. We spent a lot of time cleaning the property to make sure it was nice for the next tenants (LPS took a picture of a few stains on top of a cupboard and a piece of broccoli they found in the freezer after defrosting the freezer).
A charge of £85.00 was not justified. Claim Dismissed

REDECORATION: £100
"The photographs taken by letting agent did not show any marks or damage exceeding fair wear and tear." (LPS had taken a picture of a little mould stain on a ceiling) "Claim Dismissed"

MISSING ITEMS: £285
"The letting agent submits the cooker was removed from the property. The tenant admits this but says it was very old, rusted, not fit for purpose and stopped working altogether. Oven will have needed replacing. Such that there is no consequential loss to the landlord as a result of the tenant’s breach in removing it. Claim dismissed"
Plus we had third party evidence to prove that the oven was not fit for purpose from the company who fitted our new oven.

DAMAGES: £110
We admitted that we made a burn to worktop after placing a hot food tray. We originally asked for a fair price to be taken from deposit. Lawyer stated the worktop was “rather” dated and not worthy of replacing because the vast majority of worktop is undamaged. Letting agent was awarded £55
Blinds were damaged when we moved in to property but LPS claimed that we damaged the blinds with no reliable to prove this.

The LPS staff were very unprofessional throughout this process and made our moving out very unpleasant. Plus when they wanted to do viewings on the property they were unhelpful in choosing times that suited me and my partner (despite us having a child in the property). They gave us 24 hours notice but stated and I quote "We are coming into the property at this time whether you like it or not". Their behaviour was aggressive and I am very glad that we have vacated the property and don't have anything to do with them.

After we informed LPS that we were contacting the DPS we asked LPS to discontinue contacting us twice as they had stressed us out beyond belief. On both occassions LPS contacted us causing more stress and stating that they had informed the police that we had stolen the oven. As the DPS were intervening the issue was a domestic matter therefore LPS was wasting police time or trying to intimidate us even further than they had already.

I could continue to give other reasons why you should avoid LPS but I have better things to do than waste any more of my time with these people