Provided a good value product - Bike shed. However, product was delivered on the wrong day and by 2 separate deliveries, therefore we weren't available to collect the delivery(s). Once built the... See more
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The saga of the missing shed ! At the present time I have received half a shed. I ordered the shed on 7th April it was stated delivery would be 3-7 days. After the seven days & no shed I contacted the... See more
Company replied
I did wait for two weeks for a reply to my emails regarding a replacement for a dehumidifier I was told I was getting. They just stopped communicating and when I messaged the online chat customer se... See more
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The lampshade arrived perfectly packaged , my reasoning to drop a star ⭐️ as with most online purchases, you only have email as point of contact .. I hadn’t realised and will make a conscious effort n... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Garden Furniture Shop
- Home Improvement Store
- Interior Designer
- Sofa Store
About Living and Home
Written by the company
We provide a wide range of high quality,contemporary, classic and stylish home furnishings at the best possible prices. Providingleading customer service to all of our valuedcustomers, our team of buyers source only thehighest quality products, all delivered to you viafast, free and tracked delivery.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
Contact info
22 Kay Street, M11 2DU, Manchester, United Kingdom
- enquiries@livingandhome.co.uk
- www.livingandhome.co.uk
3.1
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 24 hours
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Reply from Living and Home
Dear Customer,
Thank you for your kind review! We're delighted to hear that you were pleased with both our fast service and your product. Your support means a lot to us, and we hope you continue to enjoy your purchase. Thank you for choosing us!
Best Regards,
Living and Home
The item purchased (A solar powered…
The item purchased (A solar powered water feature) was weak in function as I wanted to hear the sound of running water but couldn't as the pressure was so low. Upon trying to return the item the same day, I have been asked numerous times for my reason in returning. I have requested to be informed of the returns procedure by e mail three times but have only met with further questioning as to my reason for the return. I am no further forward with this matter and extremely frustrated and very annoyed. I will never purchase online from Debenhams again. Despite the 14 day cooling off period under which a purchased item can be returned for a refund with giving a reason, living and home ltd which is a franchise of Debenhams still refuses to authorise a return of the goods I purchased and are continuously requesting that I give a reason and explanation for my request. This appears to be a Scam company.
June 2, 2026
Unprompted review
Reply from Living and Home
Dear JS,
Thank you for sharing your feedback. We are sorry to hear about your frustration regarding this return request.
After reviewing the information available, we have been unable to locate an order matching the details provided. To help us investigate and assist you further, please contact our returns team directly at returns@livingandhome.co.uk and provide your order number and any relevant information.
We would also like to clarify that, in line with our returns policy and standard returns procedure, we normally need to understand the reason for a return before arranging the next steps. For products reported as faulty or not performing as expected, we may first carry out some basic troubleshooting, as issues can sometimes be related to setup or usage rather than the product itself. This helps us identify the most appropriate solution as quickly as possible.
We appreciate your cooperation and would be happy to assist further once we receive your order details via email.
Best Regards,
Living and Home
Don’t buy it.
The fan I ordered was delivered with instructions to build an entirely different ceiling fan. Still a week later I am unable to use the product (which is during a heatwave) as I have been advised to buy a washer to raise the middle cover in order for the product to actually be useable. The top of the screws that hold the blades to the centre are so high they scrape the middle unit. I am still waiting to hear back as to what specific washers etc I need for this type of fan. I’d advise you do not buy this. Incredibly disappointed.
May 5, 2026
Reply from Living and Home
Dear Jess,
We are very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would like to clarify that this ceiling fan is supplied with the required washers. Based on our investigation, this issue can occur if the blade screws are tightened excessively, which compresses the washers and causes the screw heads to sit too high, potentially making contact with the fan housing.
To resolve this, we have advised adjusting the installation by ensuring the screws are not overtightened and, if additional clearance is required, adding extra washers. We understand you are currently waiting for further guidance, and our team is actively following up to provide the specific information needed for your fan model.
We sincerely apologise for the inconvenience and frustration caused, particularly during the recent hot weather. Your feedback regarding the assembly instructions and installation guidance has been noted and will be reviewed to help improve the customer experience.
Best Regards,
Living and Home
Wowcher? Should be "Ouch-a!" - AVOID
Ordered via Wowcher - which appears to be the same company to my mind. Email communications from the Customer Service Wowcher team are actually from a Livingandhome domain mailbox and so it appears to me that Wowcher is but a marketing route for Living and Home The same shed I was looking for retailed online from B&Q, but was fulfilled (despatched and delivered) from Livingandhome. (they had 26 available at a time when "Wowcher" cancelled mine owing to lack of stock) Communication - dreadful. No communication until I enquired why my order was delayed (Those are the rules - you are given a delivery date, if your delivery does not arrive you contact "the merchant" the day after. Seemingly the merchant is Living and home, and the retailer is Wowcher. And neither admits to being the other. It is a vortex of confusion dealing with this messy set up. I am still waiting and expect to wait some time for my refund (they have three versions in two days of exactly how this will happen. One form the retail team offering a credit to "my Wowcher account" another within one hour saying a payment will be automatically credited to my bank account whence it came, and a third (from the CS WOwcher team in repsonse to my notification that delivery had not arrived, saying my order had been cancelled and I would receive a refund in full but in around 14 days, and any shipping costs woudl be deducted, becasue shipping costs were taken by Wowcher and not living and home.... all very confusing since I had free delivery in the first place. .. My advice - pay an extra £20 or so somewhere else and get a whole chunk of your life back.
I was going to bypass the sneaky way Wowcher advertises an item and then once you have it in your basket then informs you you have to buy a voucher to get the advertised discount - not only that you then have to "redeem that voucher" only after it has been sent to you via e-mail All very convoluted and not a pleasant experience, start to finish. Like I asy I was going to bypass this and not go to Trustpilot. I now feel obliged to with the terrible communication and seemingly appalling service. I will come back to review once I get my refund. I need to advise people of the purchase experience in the meantime.
Updating the review - as promised , and the refund has appeared duly in my bank, within the original 5 days quoted from WOWcher. That at least is re-assuring, even if the comms were not clear.
May 11, 2026
Unprompted review
Reply from Living and Home
Dear Benny Mccormick,
Thank you for your feedback. We’re sorry to hear about the experience described.
After checking the information available to us, we were unfortunately unable to locate a matching order. Living and Home does work with multiple partner platforms and marketplaces, including WOWcher, which may explain why different communications and fulfilment arrangements were involved.
If your purchase was made through the WOWcher platform, we kindly recommend contacting the dedicated customer support team directly at cs.wowcher@livingandhome.co.uk so they can investigate your order and refund status further.
We appreciate you taking the time to share your experience and apologise for any confusion caused during the process.
Best Regards,
Living and Home
Delayed delivery, no reply to emails & damaged item
UPDATE
After the reply from the company below, I have emailed the address. As yet no reply! £190 for delayed delivery of a damaged item. Come on-get it together. No wonder Amazon has the monopoly!
I ordered through Wowcher. Received a delivery date for Monday 3rd May, Tuesday after chasing delivery company,Living & home and Wowcher. Was advised that the delivery company had lost item.
Friday 8th May, delivery received, damaged. You could clearly see it had been sent and returned by another customer.
Now for the chase of a refund. What a waste of my time.
Why can’t companies just do what they’re paid to do??? Why is it that hard?
Don’t bother using Wowcher or Living & Home, incompetent.
May 1, 2026
Unprompted review
Reply from Living and Home
Dear Anna,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this situation must have been.
After carefully checking our records, we were unfortunately unable to locate a matching order based on the information available in your review. Because of this, we are currently unable to verify the delivery and refund details mentioned.
We would genuinely like the opportunity to investigate this further and assist you properly. Please contact our customer service team [candy@livingandhome.co.uk] directly with your order number, full name, or the email address used for the purchase so we can look into the issue with the courier and help resolve this as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your feedback, as it helps us continue improving our service.
Best Regards,
Living and Home
ASKED TO WAIT 9 WEEK FOR A REPLACEMENT PART
Bought a ceiling fan light from this company BRAND NEW through BQ,it arrived and was broken so I ask for it to be returned.i sent photos and said I didn't want a replacement as it was for a wedding gift the following day.i received a reply through BQ asking if I wouldn't mind waiting 9 weeks while they got a replacement pair UNBELIEVABLE for a brand new item and who do they think was going to take the ceiling/fan light apart and fit any replacement part......not me ,TOLD THEM TO COLLECT THE ITEM. After your reply I can confirm YES it is your firm order number 1063318026-A and I have looked on your site and the item is on it and address the same so don't try and say it's not YOU.
May 6, 2026
Unprompted review
Reply from Living and Home
Dear william finn,
We’re sorry to hear about your experience and understand your frustration regarding the damaged item.
However, after carefully reviewing the information available, we have been unable to locate any related order within our system. Based on our checks, the purchase does not appear to have been made directly through Living and Home or supplied by us via a third-party marketplace.
It’s possible that this review may have been intended for a different retailer or supplier. We would kindly recommend double-checking the seller details on your order confirmation. If this review was posted in error, we would greatly appreciate it if you could update or remove it accordingly.
Thank you for your understanding.
Best Regards,
Living and Home
I did not even want to give 1 star but…
I did not even want to give 1 star but had to in order for the review to be registered. I paid the company my money and awaited delivery of the flooring only to be sent a message from dpd to say that i had refused delivery. This was untrue no one had attemped to deliver the flooring. I was annoyed at the lack of correspondence from both living and home and dpd and so i just brought my flooring from klarna which arrived swiftly. I told Living and home i wanted a refund and they had the audacity to make me wait until they had received the item back knowing full well i had never received it and then to add insult to injury they told me it could take 10 days for the refund. This company claim to be this answer for ppl who cant afford to buy actual wooden flooring however they left me haaving to buy twice through no fault of my own. Ppl avoid this company like COVID!
April 29, 2026
Unprompted review
Reply from Living and Home
Dear Ni,
We’re sorry to hear about your experience and understand your frustration regarding the delivery and refund process.
We’re unable to locate your order with the information provided. Could you tell us which platform you purchased the product from? Could you please contact us at enquiries@livingandhome.co.uk with your order number and delivery details? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Living and Home
The worst thing I've ever purchased.
They produce quite possibly the worst designed greenhouses I've ever had the misfortune of build. I've never left a bad review in my 30 years on this planet. The pain and disappointment I went through in building their 6x6 polycarbonate greenhouse was abysmal. It took 2 of us 8.5 hours to erect it, only for near enough ever panel to blow out in a light breeze. There's no meaningful way to get the panels back in once this happens without rebuilding the thing from scratch. I managed to shimmy some back in and have since had to both silicone and tape the thing together in the hope that it stays together long enough to get us through 1 summer. It's absolutely shameful a company would even dare try sell this to people. I'd have got a better product buying one off Temu or Alibaba, or some countless other knock-off store for a 10th of the price they change. Its an embarrassment.
April 30, 2026
Unprompted review
Reply from Living and Home
Dear Liam Weight,
Thank you for your feedback. We’re very sorry to hear about your experience with the greenhouse and the frustration caused during assembly and use.
At present, we’re unable to confirm whether your order was placed directly with us or via a third-party platform such as B&Q. After checking our records, we could not find any prior contact from you reporting issues with this product.
If your purchase was made through the B&Q platform, we kindly ask that you contact us via the Mirakl messaging system associated with your order. This allows us to access your order details and provide the appropriate support, whether that involves troubleshooting, replacement parts, or further resolution.
We’re committed to resolving product issues where possible, and we’d appreciate the opportunity to assist you directly once we can locate your order.
Best Regards,
Living and Home
Honestly one of the worst experiences…
Honestly one of the worst customer experiences I’ve ever had.
I was gifted a chair around Christmas time, and after a couple of months of light use one of the wooden legs snapped off.
The wood is of rather poor quality anyway, but once it had snapped it was clear why, as there were obvious signs of damage to the timber.
I contacted Living and Home via their website, which was completely ignored.
I reached out again via email a few weeks later and may as well have been ignored.
The responses all have the hallmark of being foreign customer service using ChatGPT to generate replies.
Unfortunately as the chair was a gift from someone no longer in my life, I’m unable to obtain proof of purchase. Living and Home will ONLY deal with you if you bought the product directly from them and have proof of purchase.
Fair enough, if I had asked for a replacement chair, but I had anticipated this could be a problem and asked to purchase a replacement leg, but no; they still won’t deal with me.
Imagine if all retailers worked like that - any car purchased from a franchised dealer, second hand or privately would never be able to repaired!
The warranty on their website covers defects for up to a year and has no requirement to show proof of purchase, but even after pointing that fact out I’m getting the same copy and paste reply.
Avoid them like the plague - poor quality furniture and appalling customer service.
EDIT:
Apparently proof of purchase is required to prevent ‘errors or misuse’. Exactly what misuse do they expect to occur if I ask to BUY a replacement part?! Unbelievable.
Conveniently they are still ignoring the fact that the warranty cover on their website DOES NOT require proof of purchase if related to a defect
May 3, 2026
Unprompted review
Reply from Living and Home
Dear Paul,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and the issue with the chair—this is certainly not the standard we aim to provide.
We do understand your frustration, especially given that the item was a gift and that you were simply seeking to purchase a replacement part rather than request a full replacement. That said, in order for us to verify product details, check warranty eligibility, or arrange any form of support (including spare parts), we do require a valid proof of purchase or an order record in our system.
At present, we have been unable to locate any corresponding order, and without this information, we’re unfortunately not able to proceed further or supply parts. This policy ensures that we provide accurate support and prevent errors or misuse.
If there is any possibility of retrieving proof of purchase—such as a receipt, order confirmation email, or any details from the original purchaser—we would be more than happy to reassess your case and assist where we can.
We appreciate your understanding, and we’re sorry again for the inconvenience caused.
Best Regards,
Living and Home
I would give 0 stars if I could…
Ordered kids rotating bookshelf from Living and Home for daughters bedroom as surprise for her birthday on Debenhams website. Despite a ‘free next day delivery ’ code being accepted on the site it took my money then told me delivery within one week- by her birthday. It was dispatched and arrived at Yodel within 48 hours. Then it just sat at Yodel. Yodel impossible to get hold of so contacted Debenhams who told me I had to wait until after my daughter’s birthday before they would try to locate the item, so I didn’t get to surprise her for her birthday. After her birthday I was then told to wait another 48 hours whilst they investigate. After 48 hours I had to chase up again at which tine they told me Living and Home would only offer to resend the item which would take another week, or a refund. To me, resending the item with a partial good will refund was fair but they have absolutely no idea about customer service, and are clearly a very incompetent company and would not offer anything by way of compensation, even though my daughter is left without her birthday present two weeks after her birthday. It could have been sent quicker and investigated earlier but in all honesty they just don’t care about their customers so I’ve ordered the item elsewhere and it arrived today, within 48 hours after ordering. I’ll never order from this company again!
April 30, 2026
Unprompted review
Reply from Living and Home
Dear Abbie,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the inconvenience caused, especially as this order was meant to be a birthday surprise for your daughter. We understand how disappointing this must have been.
However, we’re unable to locate your order with the information provided. If you still need our help, could you please contact us at returns@livingandhome.co.uk with your order number and delivery details? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Living and Home
Reply from Living and Home
Dear Kari Barnard-Weston,
Thank you for your great feedback! We're thrilled that you’re happy with both the delivery speed and your purchase. We appreciate your support and hope you enjoy your product—feel free to visit us again anytime!
Best Regards,
Living and Home
Missing parts, bad communication
while the sofa i ordered is comfortable it came in 2 seperate shipments (i was not informed of this) after getting the second box i realised the back rest was missing. i have spent a week going back and forth through very inconvenient channels to get this piece sent to me. finally have a delivery conformation just to be told i will get the whole second box again and not just the missing piece ive been told to keep HALF A SOFA as spare parts. i do not have room in my home to store HALF OF A SOFA.
the company is disorganised and has incredibly bad communication.
April 24, 2026
Unprompted review
Reply from Living and Home
Dear Emma,
Thank you for your review, and we’re very sorry to hear about your experience.
We’re unable to locate your order with the information provided. Could you tell us which platform you purchased the product from? Could you please contact us at enquiries@livingandhome.co.uk with your order number and delivery details? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Living and Home
BBQ received but damaged
BBQ received but damaged, replacement BBQ sent, but also similarly damaged.
I was offered a discount if I kept first BBQ , but declined, a similar offer was also made when replacement arrived, and a collection was agreed for both items.
A collection return arranged by Living and Home, through their nominated courier, but 3 failed collections dates followed,
Many emails (40 plus) back and forth, (mostly relating to the courier’s failure to show up).
Being able to speak to someone at Living and Home or their courier, XDP, would have made things much easier. They had my number, but unable to locate theirs.
I appreciated the endeavours and courtesy of the Customer Service Team in trying to resolve this, but now waiting for refund.
April 9, 2026
Reply from Living and Home
Dear Nigel Dawson,
Thank you for your feedback, and we’re truly sorry for the experience you’ve had.
Regarding the damage to the BBQ, after reviewing similar cases, this is most likely caused during transit rather than a manufacturing issue. That said, we fully understand how frustrating it must have been to receive not just one, but two items in this condition. Please rest assured that we are working closely with our logistics partners to improve handling and reduce the risk of damage during delivery.
We also sincerely apologise for the repeated failed collection attempts. The collection was arranged via a third-party courier, and while this is unfortunately outside of our direct control, we have been continuously following up and pushing for resolution on your behalf.
We understand that the process has been lengthy and inconvenient, and we truly appreciate your patience as well as your kind words about our customer service team.
Your return is still being closely monitored, and once the items are successfully returned to our warehouse, we will prioritise your refund without delay.
Best Regards,
Living and Home
Terrible company
Terrible company, they refuse to give refunds on unfit damages good received. Always replying saying not much then get back in touch in 48 hours absolutely no customer service and in breach of the consumer rights act.
April 22, 2026
Unprompted review
Reply from Living and Home
Dear customer,
Thank you for your review. We’re really sorry to hear about your experience and understand how frustrating this must be.
We take all product quality and refund concerns seriously, and we’re definitely not trying to avoid helping you. However, we’re unable to locate your order with the information provided. Could you tell us which platform you purchased the product from? Please contact the corresponding platform customer service or contact us at enquiries@livingandhome.co.uk with your order number and delivery details. Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Living and Home
The saga of the missing shed
The saga of the missing shed ! At the present time I have received half a shed. I ordered the shed on 7th April it was stated delivery would be 3-7 days. After the seven days & no shed I contacted the company, who after lots of towing & froing & me waiting in for two days after receiving emails to say it was being delivered & asking for my money back, the company stated they’d would send another. This I agreed to as long as they could promise immediate delivery. Again email received to say shed would be delivered between 8am & 6pm, waited in all day again, no shed. Again emailed Living & Home who promised me it would be there the following day. Much to my surprise half a shed turned up the following day. After waiting a couple more days I again emailed as to the whereabouts of the other half a shed, I was then told both parts had been delivered. Oh no they haven’t, i still only have half a shed & would like the other half asap !
April 28, 2026
Unprompted review
Reply from Living and Home
Dear WEBCLIENT
Thank you for your review, and we’re very sorry to hear about your experience.
We’re unable to locate your order with the information provided. Could you tell us which platform you purchased the product from? Please contact the corresponding platform customer service or contact us at enquiries@livingandhome.co.uk with your order number and delivery details. Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Living and Home
My follow up email to customer service…
My follow up email to customer service was ignored
March 23, 2026
Reply from Living and Home
Dear Lois Winstanley,
Thank you for your feedback, and we’re sorry to hear that you feel your follow-up email was ignored.
We’ve checked our records and can confirm that we responded to your emails on both March 25th and 26th. Our replies may have been missed or filtered into your spam/junk folder.
We’d be more than happy to assist you further, so please feel free to get back to us at any time, and we’ll make sure your query is followed up on promptly.
Best Regards,
Living and Home
Reply from Living and Home
Dear JB,
Thank you for your feedback! We're pleased to hear that the delivery met your expectations. We truly appreciate your support and hope to serve you again in the future.
Best Regards,
Living and Home
They could have saved a lot of my time and theirs by just doing things promptly instead of dragging things out.
I did wait for two weeks for a reply to my emails regarding a replacement for a dehumidifier I was told I was getting. They just stopped communicating and when I messaged the online chat customer service the were very vague and said they could not access the emails I sent.
Today I have changed from 1 star to 3 star as they issued a refund after I wrote the initial 1 star review. They did make the whole process very long, lots of back and forth and repetition of requests. They could have saved a lot of my time and theirs by just doing things promptly instead of dragging things out.
April 22, 2026
Unprompted review
Reply from Living and Home
Dear Lamorena Studio,
Thank you for updating your review and for sharing your experience with us. We’re sorry to hear that the process felt lengthy and frustrating, and we completely understand how important timely communication is.
At the moment, we have not been able to locate your order based on the information available here, so we’re unable to review the full details of your case. We would really appreciate it if you could contact us directly with your order number or the email address used for the purchase, so we can investigate this further and ensure everything has been handled properly.
We’re glad that a refund has now been issued, but we truly regret the inconvenience caused along the way. Your feedback is very valuable to us, and we will continue working on improving our response time and internal communication to avoid similar situations in the future.
Best Regards,
Living and Home
Unless you have a degree in engineering…
Unless you have a degree in engineering I wouldn’t purchase this product 6ftx6ft greenhouse.The instructions are absolutely useless,and do not attempt to erect in the slightest breeze.
Why can they not have colour pictures of the finished product so you have some reference to look at?
March 31, 2026
Reply from Living and Home
Dear Barry Bourke,
Thank you for your feedback, and we’re very sorry to hear about your experience.
We understand that the assembly process may feel challenging, and we’re sorry for any frustration caused. Our instruction manual is designed with each component clearly numbered and includes step-by-step guidance to assist with the setup, but we appreciate that it may not always be as straightforward as expected.
If you are still experiencing any difficulties, our support team would be more than happy to provide additional guidance or clearer reference images to help you through the process. Please feel free to contact us directly.
We truly appreciate your feedback, as it helps us continue to improve our products and instructions.
Best Regards,
Living and Home
I can’t describe adequately how…
I can’t describe adequately how appalling this company were. Twice they delivered the wrong item and when I asked for my money back they repaid me in instalments. Couldn’t have been a worse experience. I eventually managed to get my money back.
October 21, 2025
Reply from Living and Home
Dear Peter Quinn,
We are truly sorry to hear about your experience and sincerely apologise for the inconvenience caused, especially regarding the incorrect items sent. This is certainly not the level of service we aim to provide.
Regarding the refund, our standard process is to issue a full refund once the item has been returned to our warehouse. However, as you requested a refund before the return was completed, we offered a goodwill solution by refunding part of the amount in advance, with the remaining balance to be processed once the item was received back.
This arrangement was agreed upon at the time, as we were trying to support your request as much as possible.
That said, we completely understand how frustrating this experience must have been, and we sincerely apologise again for the inconvenience caused. If there is anything further we can assist you with, please feel free to contact us.
Best Regards,
Living and Home
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