Provided a good value product - Bike shed. However, product was delivered on the wrong day and by 2 separate deliveries, therefore we weren't available to collect the delivery(s). Once built the... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The saga of the missing shed ! At the present time I have received half a shed. I ordered the shed on 7th April it was stated delivery would be 3-7 days. After the seven days & no shed I contacted the... See more
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I did wait for two weeks for a reply to my emails regarding a replacement for a dehumidifier I was told I was getting. They just stopped communicating and when I messaged the online chat customer se... See more
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The lampshade arrived perfectly packaged , my reasoning to drop a star ⭐️ as with most online purchases, you only have email as point of contact .. I hadn’t realised and will make a conscious effort n... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Garden Furniture Shop
- Home Improvement Store
- Interior Designer
- Sofa Store
About Living and Home
Written by the company
We provide a wide range of high quality,contemporary, classic and stylish home furnishings at the best possible prices. Providingleading customer service to all of our valuedcustomers, our team of buyers source only thehighest quality products, all delivered to you viafast, free and tracked delivery.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
We meticulously curate every product to ensure the highest quality, offering a selection that combines exceptional design with reliable performance. Our rigorous standards guarantee that each item meets our exacting criteria, providing consumers with peace of mind and confidence in their purchase.
We value every one of our customers and our team is always available to help you. We are constantly adding new products and all of our staff are fully trained in the latest trends and styles. A dedicated live chat service is available for all your enquiries and we can give you an instant response. Your satisfaction is, and always will be, our top priority.
Having spent years building extensive and lasting relationships with our partners both here in the UK and abroad, we are able to supply you with the very best in home furniture. We are committed to working with businesses all over the world to ensure the best possible deals for you.
Contact info
22 Kay Street, M11 2DU, Manchester, United Kingdom
- enquiries@livingandhome.co.uk
- www.livingandhome.co.uk
3.1
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 24 hours
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New fire
Very happy with our new electric fire,very well priced ,shall definitely buy from living & home again.
February 18, 2026
Reply from Living and Home
Dear Andrew Revel,
Thank you for your lovely feedback! We’re so pleased to hear that you’re happy with your new electric fire and that you found it great value for money.
It’s wonderful to know you would buy from Living & Home again – we look forward to serving you in the future!
Best Regards,
Living and Home
Ordered 6 packs of flooring at almost…
Ordered 6 packs of flooring at almost £250. Only two have arrived. Living at home are ignoring my messages and I feel I have been scammed. DO NOT ORDER FROM THEM.
I currently have no idea what to do with these two packs of flooring - have disputed with my bank
March 10, 2026
Unprompted review
Reply from Living and Home
Dear Millie,
Thank you for your review, and we’re very sorry to hear about your experience.
We’re unable to locate your order with the information provided. Could you tell us which platform you purchased the product from? Please contact the corresponding platform customer service or contact us at enquiries@livingandhome.co.uk with your order number and delivery details. Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Best Regards,
Living and Home
I've bought a cereal container from…
I've bought a cereal container from this company on The Range website and arrived on the 9th of February broken, I raised the issue with them by chat and they advised me to wait 48hrs for an answer. I had to chaise them on the 28th because I had not received any response. They finally reply and asked if I wanted a replacement which I accepted.
Yesterday I received the replacement and guess what? Broken again.
The container is not even wrapped in bubble wrap, how can a company send an item like that and expect the courier to handle with care?
I've complained again, and they said it is a small damage and the product can be used like that, and asked if I would accept a gesture of goodwill of £3 refund.
Is this some kind of joke?
I don't want a broken product, I want a full refund for all the frustration and waiting so I can buy this product somewhere else.
February 9, 2026
Unprompted review
Reply from Living and Home
Dear Jhennifer Cardoso,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
After checking our records, we received the message forwarded by The Range platform on 26 February, and we replied promptly on 27 February. We understand you mentioned contacting the platform on 9 February, so it’s possible that there was a delay in the message being passed on to us, which unfortunately was outside of our control. Nevertheless, we sincerely apologize for the inconvenience this caused.
We are also very sorry that the cereal container arrived damaged twice. This is certainly not the experience we want our customers to have. Your feedback regarding the packaging has been noted and will be shared with our logistics team to help improve our packing process.
To resolve the issue, we have now processed a full refund for your order. Please note that refunds typically take 5–10 working days to appear in your account, depending on your payment provider.
We truly regret the frustration and the time you had to spend following up on this matter, and we appreciate you bringing it to our attention.
Best Regards,
Living and Home
Excellent experience great shop
February 2, 2026
Reply from Living and Home
Dear Mr Sharon Curran,
Thank you for taking the time to leave us such lovely feedback. We're thrilled you had an excellent experience with our shop. It’s always our goal to provide great products and service, and your support truly means the world to us.
Best Regards,
Living and Home
We are very happy with our new sofa
We are very happy with our new sofa, excellent quality, better than what we expected! Also the customer service team have been really helpful arranging the delivery.
February 9, 2026
Unprompted review
Reply from Living and Home
Dear Diana Tcaciuc,
Thank you for your lovely review. We're absolutely thrilled that you're happy with your new sofa and that the quality exceeded your expectations — that’s exactly what we strive for.
We're also glad our team could help make the delivery process easy and smooth for you.
Wishing you many cosy and comfortable moments ahead!
Best Regards,
Living and Home
Dining Chair Rapid Replacement
We had an issue with dining chair that Debenhams supplied via Living and Home. I contacted them by email and supplied a few photos and an explanation. They replied straight away and worked with Living and Home to arrange for a replacement to be sent free of charge and within a couple of weeks. Excellent service by both companies.
February 26, 2026
Unprompted review
Reply from Living and Home
Dear Sla,
Thank you so much for taking the time to share your experience! We’re really pleased to hear that your issue with the dining chair supplied via Debenhams and fulfilled by Living and Home was resolved quickly and smoothly.
We always aim to make the process as straightforward as possible, so it’s great to know that our team was able to respond promptly and arrange a free replacement within a short timeframe.
Your kind words mean a lot to us, and we truly appreciate your feedback. If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Best Regards,
Living and Home
The packaging was good no damage
The packaging was good no damage, instructions good but the best bit how sturdy and safe it feels.
Excellent product thank you.
January 26, 2026
Reply from Living and Home
Dear Andrew Brian Atkinson,
Thank you so much for your wonderful feedback. We’re delighted to hear that the item arrived safely and that you found the instructions clear and easy to follow. It’s especially great to know that you’re pleased with how sturdy and secure it feels — that’s something we always strive for in our products.
We truly appreciate your support and hope you continue to enjoy it!
Best Regards,
Living and Home
Had a very good experience with living…
Had a very good experience with living and home had an issue was sort out with in a couple off days off that issue very polite obviously it’s a company so can’t email every 2 mins but they do have a someone you can chat to on the web page between the opening hours I found very helpful as it’s straight away and we brought a aluminium media wall instructions it comes with aren’t the best but the ones you can download on there web site are a lot better took a few hours to put up but all in all once you work the first bit out it was very easy I would definitely buy from here agin
February 17, 2026
Unprompted review
Reply from Living and Home
Dear Customer,
Thank you so much for taking the time to share your experience with Living and Home. We’re really pleased to hear that your issue was resolved quickly and that you found our live chat support helpful during opening hours.
We also truly appreciate your feedback regarding the aluminium media wall instructions. That’s very valuable to us. We’re glad the downloadable version on our website was clearer and helped make the installation easier in the end. Your comments will help us continue improving our printed instructions.
It’s great to know that once you got started, the assembly was straightforward and that you’re happy with the final result.
Thank you again for your support — we would be delighted to serve you again in the future!
Best Regards,
Living and Home
Lovely fire at a great price
This fire is perfect for the room is size and look.
Good communication, which was needed due to issues with delivery company. Item was dispatched to wrong depot delaying delivery for approx a week, which Living & Home helped to chase/follow up.
January 22, 2026
Reply from Living and Home
Dear Susan Potter,
Thank you so much for your lovely review! We’re really pleased to hear that the fire is perfect for your room in both size and appearance — that’s exactly what we hope for.
We’re also grateful for your patience during the delivery delay. Unfortunately, the parcel being sent to the wrong depot was outside of our control, but we’re glad we were able to help chase it up and get it to you as quickly as possible.
If you ever need any further assistance, please don’t hesitate to get in touch.
Thank you again for choosing Living & Home!
Best Regards,
Living and Home
Sleek and cosy
This would have been a five star review but the ‘log bed’ was cracked. Luckily it is held in place so the crack isn’t obvious. Apart from that I love this fire and everyone who has seen it has said how nice it looks.
January 27, 2026
Reply from Living and Home
Dear Mrs Jeffrey,
Thank you very much for your kind review. We’re delighted to hear that you love the fire and that it has received such lovely comments from others. That truly means a lot to us.
We’re very sorry that the log bed arrived cracked. Although we’re glad to know the crack isn’t obvious once fitted, this certainly isn’t the experience we aim to provide.
Thank you again for your feedback and support — we really appreciate it.
Best Regards,
Living and Home
Terrible
Terrible. I was sent the wrong colour on my order I bought in January and I’m still waiting for them to send me confirmation on how I can return and refund the item. They keep asking to send pictures and SUK numbers. Their response time is unnecessarily long as well. This was my first and last time ordering from here. It’s just been a headache.
January 25, 2026
Reply from Living and Home
Dear Customer,
We are truly sorry for the inconvenience caused by receiving the wrong colour. We completely understand how frustrating this must have been.
Regarding our request for photos and the SKU label, this was to verify whether the error occurred during warehouse dispatch or at the production labelling stage. This step is important to ensure the issue is correctly identified and to prevent the same mistake from happening again when sending the replacement.
We’re pleased that we have now arranged to resend the correct item to you.
As for the incorrect item, we have already emailed you with instructions to arrange the return. Please kindly check your inbox (and spam folder, just in case), and if you cannot find it, let us know, and we will resend it immediately.
We sincerely apologise again for the delay and the frustration caused. Your experience is not the standard we aim to provide, and we truly appreciate your patience while we resolve this for you.
Best Regards,
Living and Home
it is beautiful fire and perfect size…
it is beautiful fire and perfect size for my media wall love this
January 21, 2026
Reply from Living and Home
Dear Baiba Rubeza,
Thank you so much for your lovely feedback! We’re delighted to hear that the fire is the perfect size for your media wall and that you love it. Enjoy your beautiful new setup!
Best Regards,
Living and Home
Great place to shop
Easy communication ref delivery options and fire was great value
January 15, 2026
Reply from Living and Home
Dear Richard Dunn,
Thank you so much for your kind review!
We’re really pleased to hear that you found the communication regarding delivery smooth and that you’re happy with the value of your fire.
Your feedback truly means a lot to us. If you ever need any assistance in the future, we’re always here to help.
Best Regards,
Living and Home
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY!!
I honestly have never had such a bad experience In buying a product in all my life!
I brought a beauty bed for my salon and when i got it delivered only the bed part got delivered and not the base! I have spent 4 weeks emailing just getting fobbed off!!! and every reply always taking 24 hours to reply!
As like all coward companies now they only have online contact no actual voice to voice communication!!
Never would I buy again from this company every again!!!
January 18, 2026
Unprompted review
Reply from Living and Home
Dear Tracey J,
We’re genuinely sorry to read your review and to hear about your experience. This certainly isn’t the level of service we aim to provide.
We have carefully checked our records but unfortunately have been unable to locate an order matching the details provided in your review. It’s possible the order was placed under a different name, email address, or through a third-party platform.
We would really appreciate the opportunity to investigate this properly and resolve the matter for you as quickly as possible. Please contact our customer service directly with your order information so we can look into this urgently.
We take feedback seriously and are committed to resolving any genuine issues.
Best Regards,
Living and Home
Cancelled my order and kept the postage.
Ordered a projector screen from these clowns, only to receive an email at 2am cancelling my order, and the refund is short the £2.99 postage I paid. I have emailed requesting this be amended but no response. Looks like I will have to open a case with PayPal in order to correct this. Needless to say: AVOID!!!!
February 11, 2026
Unprompted review
Reply from Living and Home
Dear VidVeoDrome,
We’re sorry to read your review and to hear about your frustration.
We have carefully checked our system but are unable to locate an order matching the details provided. It’s possible the purchase was made through a marketplace platform rather than directly with us.
If your order was placed via a third-party platform (such as a marketplace), please note that delivery charges and certain fees are processed and controlled by the platform itself, not by individual retailers. As sellers, we do not have access to or control over those platform service or postage fees once processed.
We recommend contacting the platform’s customer service team directly regarding the £2.99 postage charge, as they will be able to review and amend this if applicable.
If you believe the order was placed directly with us, please contact our customer service with your order number and full details so we can investigate immediately.
Best Regards,
Living and Home
Reply from Living and Home
Dear Ray H,
Thank you so much for your lovely review. We’re really pleased that everything went smoothly for you. Providing a hassle-free experience is always our goal. We truly appreciate your support!
Best Regards,
Living and Home
Great service and prompt delivery.
January 12, 2026
Reply from Living and Home
Dear John Cunnane,
Thank you for your lovely feedback!
We’re so pleased to hear that you were satisfied with our service and quick delivery.
Your support means a lot to us. We hope to welcome you back again soon.
Best Regards,
Living and Home
Reply from Living and Home
Dear Customer,
Thank you for taking the time to leave us such a lovely review. We’re glad you were happy with the service and hope to serve you again in the future.
Best Regards,
Living and Home
I bought a mirror via Debenhams which…
I bought a mirror via Debenhams which was never even sent to me. I asked for a refund and they gave me the value of my item minus the shipping and insurance fee I was charged. Told me it's up to Debenhams to refund that but it clearly states that the shipping is down to Living and Homes and that that they are responsible for my full refund
Sold and Shipped By: Items from Living and Home on the Debenhams site are clearly marked as "Sold & Delivered by Living and Home".
Contractual Relationship: When purchasing, the contract is between you and Living and Home, rather than with Debenhams directly, even though the purchase is made through the Debenhams platform.
So you are actually responsible for returning my fees for a parcel that was never even sent out to me..
So after the reply I got from these guys it appears that if you buy from them using Debenhams website that neither party wants to take responsibility for the £5.50 you lost in shipping + insurance for an item that was never even sent out.
So the moral of the story is never buy anything from this brand via the Debenhams website unless want to lose at least £5 + on shipping something that was never sent out and wait 12 days for you to contact them to find out it was never even sent.
Personally I don't buy from companies that treat their customers like this so from now on I'll not buy from either brand again.
It seems like no one has much integrity these days and just want to blame the other party for what went wrong.
I made a complaint to trading standards as the amount of people that must get ripped off with this kind of behaviour is astounding. Might seem petty for a fiver but it's the point that matters.
February 6, 2026
Unprompted review
Reply from Living and Home
Dear Guest,
Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and understand how frustrating this situation must be.
After carefully checking our system, we’re unfortunately unable to locate an order matching the details provided. This makes it difficult for us to investigate the case further from our side.
We’d also like to clarify that, as a third-party retailer on the Debenhams platform, Living and Home only charges for the product itself. Any delivery charges, insurance fees, or additional platform fees are applied and collected directly by Debenhams at checkout, not by us. As a result, refunds for those specific charges are handled solely by Debenhams.
For this reason, we kindly recommend contacting Debenhams Customer Service, who are best placed to review the order, confirm the delivery status, and assist with any outstanding shipping or insurance fee refunds. You can reach them directly at:[customerservices@debenhams.co.uk].
If you’re able to provide us with an order number or additional details, we would of course be happy to recheck this matter and support you where possible.
Thank you for your understanding.
Best Regards,
Living and Home
Broken and cheaply built, refused refund.
Worst customer service ever.
They send out cheaply built items, mine was cracked , nothing aligned.
They send over this junk, which is not complying with compliance laws in the UK, avoid at all cost.
We want you to be happy with your purchase. To resolve this, we'd like to offer you a choice:
Option 1: A 40% refund of the product, allowing you to keep the current item.
Option 2 If partial refund is not acceptable, we would like to resend you a new same replacement.
Option 3: If the same replacement is not acceptable, you can keep the current product; no refund. We will give you a free product of equal or lower value. You can choose your favorite product from our store and provide us with the product link or SKU, Or you can describe what kind of item you would like, we will check this for you, and we will ship it to you as soon as possible.
January 31, 2026
Unprompted review
Reply from Living and Home
Dear Ash Ketchum,
We’re very sorry to hear about your experience and truly regret that you feel this way.
We take product quality and UK compliance requirements very seriously, and this feedback is not what we aim to deliver to any customer.
However, after carefully checking our records, we’re currently unable to locate an order that matches this review. To help us investigate and resolve this properly, could you please contact our customer service team directly and provide your order number or the email address used for the purchase?
Once we can verify the order, we’ll be more than happy to look into the issue and work towards a fair solution.
Thank you for bringing this to our attention.
Best Regards,
Living and Home
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