Lloyds Living Reviews 8

Really amazing service from beginning to end, Dan was great from the start nothing too much trouble and always there to help or answer any questions, couldn’t recommend more !!

As first time buyers, we could not have asked for a better company to go with! We were very apprehensive to dive into the buying process, but Daniel Burkey has been an absolute saint in helping us, and no question was too much trouble for him. From viewing to moving took us 8 weeks and that wouldn’t have been possible without Dan on hand to guide us and answer every question we had. I would absolutely recommend anyone to go through Lloyds Living.

We would have been lost without our lovely Roxanne, she handled everything for us from start to finish, had been a rocky road with being pregnant and having to move jobs unexpectedly, but Roxanne took every little stress away particularly for myself, she wanted to make sure we could focus on baby the best we could and dealt with all aspects of our new home from solicitors to lenders and we couldn't be happier with our little home.
Truly believe we wouldn't have had such a good experience without her, even today we have been in our home 6 months and she is always on the end of the phone incase we need anything at all!
Our home is beautiful, with a great community and lovely neighbours, we couldn't be happier with the home that made us a family
We are eternally grateful !

Fabulous customer service received from Roxanne Tim, couldn't have asked for more. Roxanne kept us informed every step of the way from enquiry to move in day. Nothing was too much trouble, she did everything she could to help our move go smoothly. Always provided us with professional, accurate and timely information which gave us peace of mind throughout the process. We are very pleased with our new home.

I’ve had a great experience with Lloyd’s Living in the Gateford/Worksop area. Their customer service has been exceptional throughout my 2 year+ tenancy, especially when I had to move from one property to another.

The whole process was handled smoothly and professionally, by Mel, Joe and Nancy which took a lot of stress out of the situation.

A special mention to Melanie Barker, who from picking up our first keys over 2 years ago, has gone above and beyond to provide outstanding customer service. She is brilliant, friendly, responsive, and incredibly helpful every step of the way.

Highly recommend Lloyd’s Living for anyone looking for a reliable and supportive letting agency!

Daniel Burkey has been instrumental in me and my daughter securing a home. It’s been a huge difference to our lives and he was part of all of it. A very professional, individual whom has assisted at every opportunity rock solid support and care. Thank you xxx

We had been renting from them for just on 2yrs and had to look at moving due to the cost of living.

We had done all we had to get moved out on the date agreed on 03/04/2026 and was told we would meet up with a company to do the key hand over and what else was necessary. With it being Good Friday I sent a few emails to them to confirm all was going ahead as planned or if it had changed, never the less we never had any reply from our property manager and was later informed that they had gone in to check the property and will get our report within 48hrs from the 08/04/2026 with the report and the details of our deposit return.

To no surprise again no one has bothered to update us on what is going on and where the report is regarding our deposit return or what the next steps are. I have dealt with many rental agencies over the years and from my side this is by far the worst I have dealt with. This is only the end of the rental the period during the rental, we were let down many many times on things needing to be repaired that were never done.

My view on them is steer very clear from them as they not worried about customers they just worried about themselves and the profit they can make off rentals.

Steer well clear!!!

We are looking to move as my landlord is selling after 14 years of renting, as we are looking for another long term let and have pets ( which Lloyds’s welcome ) we decided to view properties owned by Lloyds , as a Lloyds banking customer I thought the customer service would be the same , I have worked in lettings for over 20 years and also property sales so I have an understanding of the procedure . Lloyds use a referencing company along with an independent accompanied viewer as the employees you speak to are not based in the local area, nor have seen the properties.

To cut a long story short we viewed 3 properties, decided to go ahead with the slightly larger property. The property was an end terraced property with a rear garden , no outside storage , no garage , the garden needed tending to , we asked if the landlord ( obviously corporate company not short of funds ) if they could provide a small shed /storage so we could store garden tools , plus a few extra slabs so we could sit outside , The answer was after moving in we could apply for permission , but at our expense , ok if that’s how you work fair enough but how do you expect a tenant to maintain the garden ? Employ a gardener along with a costly rent.
However we decided to go ahead , at this point trying to call the lettings number and getting a response is near impossible, we completed an online application form , we then received a pre AST / invoice which detailed not one but two months rent plus the deposit ( we were never advised of this ) , this was late Friday i constantly called between 12pm and 4pm to try and sort this out before the weekend , no one picked up at all , I received an e mail from Nancy just 30 minutes before close of business to say we couldn’t move to the 3rd of the month ( to enable us to save over £3000) , we had to move in on our initial preferred date the 17th April , as they had people that could move in before , I had told both Nancy and Sabiya on first enquiry if there is anyone else interested in the property I’m not interested in a bidding war ( I have severe anxiety and PTSD) which I confided in both Nancy and Sabiya whilst applying and also as working in the industry years ago I’m aware this is a tactic to scare the applicants into going ahead.

The outsourced referencing company which I spoke to ( as I was receiving constant texts an e mails to fill in my application forms ) to tell them we didn’t agree with the invoice and we needed to speak to Nancy before going ahead , also tried to call Lloyds living and they couldn’t get through ,

I must say the accompanied viewer was very honest and the referencing company were great ,

As I was told there were other people able to move in prior to us I was expecting a call first thing in the morning ( Monday , yesterday ) but nothing , I had an e mail again late in the afternoon from Nancy to ask if we were going ahead ) …. Still no response regarding if the rent could be pro rata .

I sent an e mail yesterday evening, expecting a response from management, just a generic e mail from the referencing company to say our application had been cancelled, well yes obviously!

Still nothing when speaking to Nancy and Sabiya all seems well , however I would advise as a professional in both sales and lettings .

Answer your phones ! Answer the questions of your potential tenants! Advise before agreeing a let the costs ! Not one month but two months rent upfront plus a deposit !

And as a foot note the price of the property we applied for was increased from£1430 to
£1500 over the weekend before we even had a phone call .

If you go ahead please ask the upfront costs and ask for direct number for immediate contact when obviously you are trying to agree your let !