LMA Autoparts Reviews 22

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

All good no issues everything as described and at a reasonable price

Rated 5 out of 5 stars

We are in South Australia and we find the price and shipping costs are better than local, so we purchase from UK. The product is fantastic and the shipping times are fine, so it's better to deal with... See more

Company replied

Rated 3 out of 5 stars

No email confirming the item was dispatched and nothing from the courier either so total pot luck if you are around for delivery or not..... I would have been much happier at a minimum to be told... See more

Company replied

Rated 5 out of 5 stars

Friendly, personal, forthcoming service. Just placed the order so no delivery yet but this far awesome response. Thanks

Company replied

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4.2

Great

TrustScore 4 out of 5

22 reviews

5-star
4-star
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Rated 5 out of 5 stars

Excellent service.

Called LMA to discuss my requirements. Very helpful staff who understood what I wanted and delivered it next day. Definitely reccommended.

July 21, 2022
Rated 3 out of 5 stars

No email confirming the item was…

No email confirming the item was dispatched and nothing from the courier either so total pot luck if you are around for delivery or not.....

I would have been much happier at a minimum to be told what day the item would be delivered!

Could easily be 5 stars with a little bit of communication

June 8, 2022
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Reply from LMA Autoparts

Hi Mark,

Thanks for your review. Really sorry about the communication. We tend to pride ourselves on our communication with customers once we have received an order.

The website should have definitely send a confirmation email once you have placed the order and it should also send a shipped confirmation. The couriers should also send a delivery confirmation, however due to your order being fuel an exact date isn't given right away.

We will look into the email confirmations right away though!!

Kind Regards
LMA

Rated 1 out of 5 stars

LMA Autoparts cannot ship abroad from…

LMA Autoparts cannot ship abroad from UK due to Brexit.

I'm quite sure if LMA Autoparts changes its policy it can ship abroad from UK because I have many other suppliers who do that already.

April 25, 2022
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Reply from LMA Autoparts

Hi Ivan, Thank you for your feedback. As per our original message we didn't state "We cannot ship abroad". This year we have sent a few parcels to Switzerland that have all been turned around. Every single time this costs us money. So currently as per our message "We are not sending to Switzerland" We're are working on getting round this by talking with other couriers. But whilst it's not viable for our business, this is currently on hold.
Regards
LMA

Rated 5 out of 5 stars

Great products

Great products. Well packaged, and customer service kept me upto date with my order.

February 8, 2022
Unprompted review
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Reply from LMA Autoparts

Many Thanks For Your Review :)

Rated 5 out of 5 stars

We Source Internationally

We are in South Australia and we find the price and shipping costs are better than local, so we purchase from UK. The product is fantastic and the shipping times are fine, so it's better to deal with LMA Auotpart.
We are Sprint Auto Parts/ AutoPro Nuriootpa SA

August 30, 2021
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Reply from LMA Autoparts

Many Thanks For Your Review :)

Rated 1 out of 5 stars

Postage rip off!

The product is fine - but I paid far too much for the postage. My two products ( I ordered the same product twice) came in the same envelope which is fine. The postage was for a large envelope and it’s weight (two plastic keys for a battery immobiliser) was standard - so why was I charged so much ?

August 19, 2021
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Reply from LMA Autoparts

Hiya,
If postage has been charged twice this will be because two separate orders were placed.
If you could send us your invoice number (Web, Ebay) where ever you purchased the items from, we can issue you a refund for the postage on one of the invoices no problem at all.
Kind Regards
LMA

Rated 1 out of 5 stars

Taking too long to arrive when last…

Taking too long to arrive when last parcel from UK took 4 days. So much so made the components as I couldn’t wait.

June 16, 2021
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Reply from LMA Autoparts

Hi Eric,
As discussed when you had contacted us, we had messaged you a couple of times to advise of the delay. If those messages were picked up your side then this would have saved a good few days of delay. We also took delivery of the adaptors the day you cancelled the order.
Regards
LMA

Rated 5 out of 5 stars

Great service

Super fast delivery, great communications, quality item.

January 6, 2021
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Reply from LMA Autoparts

Many Thanks For Your Review :)

Rated 5 out of 5 stars

Great service

Friendly, personal, forthcoming service.

Just placed the order so no delivery yet but this far awesome response.

Thanks

June 14, 2020
Unprompted review
LMA Autoparts logo

Reply from LMA Autoparts

Many Thanks For Your Review :)

Rated 4 out of 5 stars

Surprised nobody answered the phone…

Surprised nobody answered the phone when I rang. That lost you a star. Nice I got called back a bit later , but I'd rather my calls get answered. Best wishes , EU

February 13, 2020
Unprompted review
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Reply from LMA Autoparts

Hi Ernie,
Thank you for the feedback. We only have 1 full time member of staff "Tom" so sometimes calls will be missed. Please be assured though we will always call back if we have a missed call. Thank you for your continued business.
Regards
Tom

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