LN-CC Reviews 2,741

My order was delivered to the wrong address, and since then the entire resolution process has been extremely frustrating. Communication from LN-CC has been inconsistent and unclear. Initially, I was informed that the investigation with UPS would take no longer than 14 days. However, later I was told that no timeframe could be provided at all, which creates uncertainty and gives the impression that no real progress is being made.

To assist in the process, I even provided clear images of the exact location where UPS confirmed the package was left, according to their proof of delivery. Despite this, I have not received any concrete updates or solutions from the LN-CC team. My follow-up emails were either met with vague replies or left unanswered, leaving me without confidence that the matter is being handled seriously.

For a company that deals with high-value items, I expected a much higher level of professionalism, transparency, and accountability. Unfortunately, the lack of communication and effective action has turned what should have been a straightforward issue into a prolonged and disappointing experience.

Edit 1:
I don’t believe I have ever experienced such poor customer service as I have with this company. In the past, any issue I encountered with products purchased through other fashion retail platforms was resolved within 7–10 days at most.

I contacted LN-CC support multiple times. Initially, I was informed that the matter would be resolved within 7–14 days (I even have screenshots of this statement provided by Albi). However, I was later told that there is no defined timeframe for resolution, which creates the impression that the company could hold my money indefinitely.

Throughout this entire process, I have not received a single clear or objective update regarding the progress of the investigation—only vague and generic replies. To make matters worse, when I contacted UPS in Paris directly, I was told that LN-CC had not reached out to them at all regarding this parcel.

It has now been almost a month since I placed the order, and I am still without any resolution. For a company of this size and reputation, this lack of transparency and accountability is extremely disappointing.

Great experience fast shipping

Quick delivery and beautiful item. The packing could have been a bit better but it was fine.

This company advertised shoes they don’t actually have. Take your money and keep it for over two weeks. I will never use them again…

The reply is absolute rubbish. This company ‘cancelled’ my order, claiming an ‘error’ in their stock. I still haven’t had my refund, and will be contacting the bank for pursue legal proceedings.

Also, the following day after my order was cancelled by this seller, they re-listed the shoes in the same size ‘AGAIN’. Absolute SHARKS -DO NOT USE…

Incredible experience. My dream shoes arrived so quickly!

Very good shopping experience

My order has not been delivered yet. They notified courier not to deliver.

The item was out of stock even though they sold me the item

Perfect in everything !

Fast delivery. Great 😃!

Very fast delivery

Always quick with delivery, and helpful when dealing with issues.

Always great service fast shipping great quality

Excellent Shopping SIte！

Fast shipping , great quality

Excellent service !
First time buyer and I received an excellent service !
I will be back soon!

Order LN-EU-01630773 was returned on 21/07/05 but not refunded after more than a month. Zero Customer service.

I have not received any private response after the review.

I placed order LN-EU-01638489 for two Gucci sunglasses, but only one was delivered (shipment INT475876331). I reported the missing item immediately and was told the team would contact me. Since then, five days have passed and no one has reached out.

This lack of follow-up is extremely disappointing. A premium store should provide better accountability and communication when an order is incomplete. Right now, it feels like I’ve been left without support.