Loblaws Reviews 153

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the high prices, finding them unaffordable and noting concerns about certain pricing practices. Customers also frequently reported issues with product quality, citing mold on items, old and flavorless fruit, and products that did not meet expectations. The staff and customer service were also a major source of frustration, with many experiencing unhelpful, rude, or unprofessional interactions. However, some customers also noted that they were generally pleased with their purchases, particularly regarding fresh vegetables, bakery items, and marinated fish or chicken. A few other people also felt that the company makes it easy to cook and appreciated collecting stickers for glasses.

What people talk about most

Product

Clients share ambiguous opinions on product quality and availability. While some customers praise the... See more

Price

Reviewers mention negative feedback about price, consistently expressing dissatisfaction with high costs and... See more

Quality

Users describe negative interactions with quality. Many customers report poor produce quality, citing issues... See more

Staff

People report negative experiences with staff, citing issues such as a decrease in pay in a unionized... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe the service... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I think it’s funny how huge corporations like you think it’s ok to freeze fresh food and sell it at a discount cause it’s going bad . Vegetables and meats that’s should never be frozen. Thinking you c... See more

Rated 1 out of 5 stars

LiveS In Edmonton, AB. Horrible to enter 3 stores to find that 95 percent of the workers belong to one race, it is not multiculturalism, not their fault, it is loblaw to concentrate workers from one r... See more

Rated 1 out of 5 stars

Just spent $50 on 4 items to have an associate mis-gender me (called me "sir"), then demand I return my cart outside. Normally, I do return my cart, but today I didn't feel like it. Too bad! Regardles... See more

Rated 1 out of 5 stars

I have been shopping at Loblaws specifically the store in Bowmanville for many years. However, I recently had an unfortunate encounter with one of your store's staff. I was so troubled by it that I fe... See more


Company details


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1.3

Bad

TrustScore 1.5 out of 5

153 reviews

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Rated 1 out of 5 stars

Loblaws Policy regarding Disposal of Drugs and Poorly Trained Pharmacy Staff

I am not happy with this response.... And now want a phone call with a Loblaws MANAGER directly.

My complaint is not just about the disposal of expired drugs but the Quality of Service of Staff at the Pharmacy whose qualifications and training I question.

I want to see a written Policy concerning this matter. concerning disposal of medications. Where is it?

These are not just pills but liquids. Over the counter Drugs like Exlax with expiry dates.

I have no intention of returning to this pharmacy that clearly does not know how to professionally operate and now feels they can give medical advice..

They are not Trained to be doctors. Nor do they operate in a professional manner. ..

You clearly missed the important points of my complaint .

I AM VERY ANGRY AT YOUR COMPANY AND THIS RESPONSE IS NOT ACCEPTABLE UNDER THE CIRCUMSTANCES.

I WILL NOT BE ABUSED by pharmacy Staff at Zehrs or any other Loblaws Company.

Based on this response, I do not feel comfortable going to anyone of your pharmacies at this time with staff poorly trained and who don't provide their names..

Yet its your company that has made an arrangement with Ontario Government to provide medical information to individuals like me?

No thank you.... Lets stop wasting valuable time...

THIS IS A POLICY ISSUE. THIS IS A ENVIRONMENT ISSUE. THIS IS A CORPORATE ISSUE. THIS IS A MANAGEMENT ISSUE. THIS EMPLOYEE ISSUE.

I want to deal with a Manager from your head office at this time.
(This email was written today after waiting 7 days for a proper resolution from a Senior Management at Loblaws)

October 21, 2025
Unprompted review
Rated 3 out of 5 stars

The Loblaws at Yonge Street bad experience

The Loblaws at Yonge Street and North York Centre subway station has a store sticker that needs customer service training. Sadly, just asked a question and she snapped and said whatever you see that is all we have. I decided not to buy anything and left. They didn't have what I was looking for. I saw many shelves were empty around the pharmacy. I didn't see any signs saying why. She was too busy trying to unload the cart.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Rude employees and over-priced garbage

Just spent $50 on 4 items to have an associate mis-gender me (called me "sir"), then demand I return my cart outside. Normally, I do return my cart, but today I didn't feel like it. Too bad! Regardless, there was no need for her to be rude and I'm not her employee (who she should also not be rude to). With the absurd high prices this place charges, they better train their staff to be more polite. No one needs to get abuse after being robbed.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Price Gouging

This company is worth 66.75 billion dollars. They will find every opportunity they can to price gouge you. First it was covid, then after covid ended they blamed shoplifters. Now, it's of course, tarriffs. They will put a "Low Price!" sign on items to try to convince you that you're getting a deal. I know it's an awful deal because the markup is 25%-75% the cost of other stores. Superstore charges $7 for a bag of Doritos. Shoppers Drug Mart charges $17 for a 6 pack of Dove bar soap, and claim it's due to tarriffs when you can get them at Dollarama today for $1.88 per bar. The quality of produce is terrible. Mold on numerous items sold at full price... old, dry, and flavorless fruit. It's a blatant display of corporate greed. They take advantage of their ogliopoly within the Canadian grocery market and it's just evil.

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

RACE BASE STORES

LiveS In Edmonton, AB. Horrible to enter 3 stores to find that 95 percent of the workers belong to one race, it is not multiculturalism, not their fault, it is loblaw to concentrate workers from one race in specific stores, call it #RACE BASE STORE. Of them are treated badly from their people who pass passive culture on them. The worse thing when they treat customers from their race better than others. Concentrating people from the same race in one store, drives customers questioning about that. MANY DO NOT LIKE IT!!!!

January 1, 2025
Unprompted review
Rated 2 out of 5 stars

Buyer beware of Life Brand Products

I’ve been a long time Loblaws customer but recently purchased Life Brand psyllium fibre as a cholesterol aid at Loblaws. In taking the product I immediately noticed that it didn’t seem very effective. After reading the label I discovered that it only had 3.4 grams of psyllium for each 12 grams ( ie roughly 25%). The rest is filler. This compared to the Equate brand from Walmart that has 3.5 grams of psyllium for each 5.8 grams ( ie more than 50%). Also 72 doses of the Life Brand was 17 dollars compared to 19 dollars for 180 doses of Equate. Not only did I get less than half of the effective ingredient I paid more than twice as much. This doesn’t give me much confidence in Life Brand products from Loblaws. An absolute ripoff.

March 1, 2025
Unprompted review
Rated 2 out of 5 stars

Canadian priducts

Loblaws does hilite some Canadian products but you have to have a sharp eye to see those made in USA.
It's sleezy to say imported for Loblaws Toronto. WHERE IS IT IMPORTED FROM!!!!!!!!!

June 29, 2025
Unprompted review
Rated 1 out of 5 stars

Loblaws skids are going to kill…

Loblaws skids are going to kill someone. Why hasn’t someone in the company trained their employees properly? I hope that Loblaws gets sued to kingdom come when they kill someone.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE Loblaws!

I absolutely LOVE Loblaws. I go every day. Every day I pick up food for dinner for my son and I. I usually buy fish or chicken that is already marinated by the Loblaw chefs and we have loved every single dish. The company has made it so easy to be a good cook! I always add healthy vegetables and we even tried fiddlehead greens. I usually buy broccoli or zucchini and it’s always fresh. We are partial to the bakery’s sourdough bread. If you look hard enough you will notice that all the jams and spreads on display are worth trying. I have enjoyed collecting stickers for the glasses. I’ve purchased quite a few now. I can only say great things about Loblaws. It’s phenomenal.

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible service

I think it’s funny how huge corporations like you think it’s ok to freeze fresh food and sell it at a discount cause it’s going bad . Vegetables and meats that’s should never be frozen. Thinking you can take advantage of people who are unfamiliar with cooking will get tricked !! The customer service is very lacking and employees give customers attitude. Horrible service can’t believe how chains like Loblaw and super stores runs !!

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

The biggest scam of a grocery store in Canada

I placed a PC express order today and the total was $159. Then I see that it was $183 for the same amount of items and I placed the order today so I was going by the prices of today. The person at PC express was useless and unhelpful. I should be familiar with that as the superstore is a bad name for customer service. Do not support PC express. It’s a criminal organization supported by Canadian government. It is corrupt and dishonest. Canadians should be shopping somewhere else which I will be doing, and I will make this well known, and it would be cool. Will be boycotting this grocery store. I advised all Canadians to boycott superstore.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

I can't believe the prices you charge…

I can't believe the prices you charge for everything. Today I WAS going to buy Hello charcoal whitening toothpaste but it cost $10.97 for 1 tube. I stood beside the outrageous highly overprices item and ordered it from Amazon for $5.97. How can the owners sleep at night. Gouging the consumer to death!!!! :((

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

I mostly shop at Independent Grocer but…

I mostly shop at Independent Grocer but I've had good luck with Loblaws.

Honestly, I find getting good deals overall easy if you're flexible and patient. The PC program and the app is great.

Generally I walk out being pleased with my purchases. The quality is good overall.

I understand they are treated a bit like villains but I'm happy with them as far as a Canadian grocery. They even own Farm Boy which is my favorite place for meat and produce

May 14, 2025
Rated 1 out of 5 stars

I don;t know what it would be like to…

I don;t know what it would be like to work there but I have to say they need to quite making what they refer to as potato and egg salad.

a. The dressing was terrible. It tasted sweet, was very sloppy
and didn't adhere to the half raw potatoes. My family all left it on their plates. Won't purchase again. Also couldn't find q trace of any egg

April 21, 2025
Unprompted review

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