Lock Stock and Barrel Furniture Ltd Reviews 

331
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the furniture, noting its beautiful design and sturdy construction. Many highlight the exceptional service and helpfulness of the staff, who provide detailed information and ensure a pleasant process. Delivery is often efficient, with items arriving well-packaged and placed as requested. However, some customers also noted that delivery times could be lengthy, with several experiencing longer waits for their orders. Despite these delays, people generally felt that the team's communication was good, keeping them informed throughout. Ultimately, many reviewers concluded that the excellent product quality made the wait worthwhile.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as amazing, excellent, and... See more

Quality

Users describe positive interactions with quality, consistently praising the products as amazing, excellent,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the efficiency and politeness... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Service

Customers had positive experiences with service, often praising the efficient, friendly, and personal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have made two purchases from the New York furniture line, a TV unit and side table. Both delivered as promised at a very reasonable price to Ireland. The measurements are very exact and the quality... See more

Company replied

Rated 5 out of 5 stars

We recently added to our Lock Stock & Barrel furniture. As previously, ordering was easy, customer service is second to none and delivery was on time and delivered by polite and helpful people. T... See more

Company replied

Rated 5 out of 5 stars

I heard about Lock Stock and Barrel from a lovely old man who runs an incredible air bnb in Bath, he had their mattresses (1000 Memory) on all beds. I moved recently and upgraded to a kins size b... See more

Company replied

Rated 5 out of 5 stars

I cannot emphasise enough the quality of this bed and the attention to detail given by Amy and her team to ensure everything was exactly as I had wanted. The design of the bed frame had to be made to... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Lock Stock and Barrel Furniture offer a wide range of walnut and mahogany reproduction furniture at amazing prices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

331 reviews

5-star
4-star
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1-star

Asks customers to review

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4.9

All reviews

(331)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff ordering and finding…

Very helpful staff ordering and finding me a matching bed x keeping me up to date when it was arriving in the warehouse and dates for delivery to me x no hassle no fuss

June 3, 2025
Lock Stock and Barrel Furniture Ltd logo

Reply from Lock Stock and Barrel Furniture Ltd

Hi Marjorie

Thank you so much for your 5 star review and for taking the time to write it. We are thrilled to hear that you had a positive experience with our company.

Rated 5 out of 5 stars

In a word - Quality !

The whole experience of shopping with you was 5 star. The quality of the furniture, the care with delivery and the informative customer service. You will certainly be our first choice next time we are looking for furniture

April 30, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi Riykena

Thank you so much for your 5 star review. We are thrilled to hear that you are so happy with your furniture and are also glad to hear that you had a positive experience with our company and our couriers.

Rated 5 out of 5 stars

All great

All great. Beautiful TV unit, perfect customer service. Delivery 5 stars.

April 18, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi Kasia

Thank you so much for your 5 star review and for taking the time to write it. We are thrilled to hear that you are so happy with your TV unit and are also glad to hear that you had a positive experience with our company and our couriers.

Rated 5 out of 5 stars

Good quality bookcase

The bookcase was good quality and at a reasonable price. Delivered within a reasonable time.

March 15, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi

Thank you so much for your 5 star review and for taking the time to write it. We are thrilled to hear that you are happy with the quality of your bookcase and that you had a positive experience with our company and also our couriers.

Rated 5 out of 5 stars

Geat Bed

All good with service and delivery. Bed is lovely and I managed to put it together on my own. Looks great in the bedroom. Would use LSB Furniture again.

March 19, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi

Thank you so much for your 5 star review and for taking the time to write it. We are thrilled to hear that you are delighted with your bed and that you had a positive experience with our company.

Rated 5 out of 5 stars

Happy customer

Excellent service Excellent delivery. The best

April 3, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi Malcolm

Thank you so much for your 5 star review and for taking the time to write it. We are thrilled to hear that you had such a positive experience with our company and also with our couriers.

Rated 5 out of 5 stars

Delivery was fine

Delivery was fine. Two issues with the product. One of the drawers is not true. I had to use cable ties to hold the slats to the spine as they "banged" when moving about.

March 10, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi Paul

Thank you for taking the time to leave your review.

We are glad to hear that your delivery went well.

Unfortunately we were unaware that you had had a problem with your furniture. If you need any assistance please do not hesitate to contact us and we will endeavour to help you.

Rated 5 out of 5 stars

Great solid bed

Beautiful solid bed, good communications with the brand replying to my emails and concerns quickly. Thank you

March 19, 2025
Lock Stock and Barrel Furniture Ltd logo

Reply from Lock Stock and Barrel Furniture Ltd

Hi

Thank you so much for your 5 star review and for taking the time to write it. We are thrilled to hear that you are so happy with your bed and are also glad to hear that you had a positive experience with our company.

Rated 5 out of 5 stars

Great product

Great product, value for money, friendly staff, good communication

March 8, 2025
Lock Stock and Barrel Furniture Ltd logo

Reply from Lock Stock and Barrel Furniture Ltd

Hi David

Thank you so much for your 5 star review. We are delighted to hear that you are happy with your furniture and are also glad you had a positive experience with our company.

Rated 5 out of 5 stars

Good quality furniture

I am very pleased with the furniture purchased,the quality is excellent and delivered well packaged
I will certainly use the company again and would recommend them to others looking for good priced, well made furniture.

March 28, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi Stephen

Thank you so much for your 5 star review and for taking the time to write it.

We are thrilled to hear that you are so happy with your furniture and are also glad you had a positive experience with our company.

Rated 5 out of 5 stars

Very happy professional people

Very happy professional people, from first to last just a great crew, and the products WOW just fantastic, the delivery guys were splendid to ,

March 27, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi Mike

Thank you so much for your 5 star review. We are thrilled to hear that you are so happy with your furniture and also that you had a positive experience with our company and our delivery guys.

Rated 5 out of 5 stars

The quality of the bed is fantastic.

The quality of the bed is fantastic.
The Mahogany is superb.
Assembling a bed can always be difficult especially when the instructions are often unintelligible. Not here though. We've never had an easier bed to put together. It all came together like a great dream. We cannot recommend Lock Stock and Barrel enough. An awesome buy. Thankyou very much to all staff that were involved.

January 6, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi Stephen

Thank you so much for your 5 star review and for taking the time to write it. We are thrilled to hear that you are so happy with your bed and found it easy to put together. We are also pleased you had a positive experience with our company.

Rated 3 out of 5 stars

Slightly disappointred…

We were surprised when our side board arrived there was only 1 delivery man. He couldn’t move it on his own and my husband who is 80 struggled to help him in with it.
We ordered a coffee table and we are still waiting for it

March 1, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi Jennifer

Thank you for taking the time to leave your review.

We are very sorry to hear that you were disappointed with your delivery. We use different couriers for different areas and unfortunately, occasionally, in certain areas it can be a one man delivery service. Please accept our apologies for the inconvenience caused.

We have checked with regard to the delivery of your coffee table and the couriers have confirmed that the delivery will be at the beginning of next week. They will be in touch with you shortly to confirm this.

Rated 5 out of 5 stars

came ahead of schedule and I'm very happy with the product

My furniture arrived ahead of schedule and I'm very happy with the quality of what I ordered

February 26, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi Jasper

Thank you so much for your 5 star review and for taking the time to write it. We are thrilled to hear that you are so happy with the quality of your furniture.

Rated 5 out of 5 stars

This the second time I have used L,S &…

This the second time I have used L,S & Barrel and both times have been a great success. Furniture arrived when promised and in perfect shape.

February 11, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi Catherine

Thank you so much for your 5 star review. We are glad to welcome you back as a returning customer and were thrilled to hear that you are so happy with your furniture.

Rated 5 out of 5 stars

Great bed

Great bed, lovely finish, really easy to put together at home and very well
Made. Very happy!

March 18, 2025
Lock Stock and Barrel Furniture Ltd logo

Reply from Lock Stock and Barrel Furniture Ltd

Hi Sophie

Thank you so much for your 5 star review and for taking the time to write it.

We are thrilled to hear that you are so happy with your bed and found it easy to put together.

Rated 5 out of 5 stars

Excellent quality - exceeded expectation

Really good quality product, and excellent customer service. Thank you!

March 1, 2025
Lock Stock and Barrel Furniture Ltd logo

Reply from Lock Stock and Barrel Furniture Ltd

Hi Mrs Newcombe

Thank you so much for your 5 star review and for taking the time to write it. We are thrilled to hear that you are so happy with your furniture and are also glad you had a positive experience with our company.

Rated 5 out of 5 stars

This was our second purchase from the…

This was our second purchase from the company, both good items. Well made and good looking. Efficient delivery.

January 27, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi George

Thank you so much for your 5 star review. We are glad to welcome you back as a returning customer and were thrilled to hear that you are so happy with your furniture.

Rated 5 out of 5 stars

Top quality product bought from them…

Top quality product bought from them love it

March 11, 2025
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Reply from Lock Stock and Barrel Furniture Ltd

Hi Mr Harbottle

Thank you so much for your 5 star review and for taking the time to write it. We are thrilled to hear that you are so happy with your furniture.

Rated 5 out of 5 stars

We ordered a large desk for the study…

We ordered a large desk for the study from this company. I did worry that it was a bit of a risk as I could not get to see the desk beforehand. However my fears were groundless. The customer service was helpful and friendly. The delivery was really quick and efficient. The desk was well packaged and transported carefully. The desk itself is absolutely fabulous and great value for money.

February 3, 2025
Lock Stock and Barrel Furniture Ltd logo

Reply from Lock Stock and Barrel Furniture Ltd

Hi Joanna

Thank you so much for your 5 star review and for taking the time to write it. We are thrilled to hear that you are so happy with your desk and are also glad you had a positive experience with our company.

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