Lock Stock and Barrel Furniture Ltd Reviews 

Never use this company. They use a third party to drop off and collect items, and it is down to them as to when you get your goods. The item I purchased was nothing like the photos, so I wanted it refunded. 1 month later with nothing but lies and inconvieniences from Suzanne, I am still waiting for a collection and my moneyback. Suzanne has absolutely no idea of customer service.

To be honest I do not really leave many reviews but in the case of LSB I just had to although we have only used this company for a short time the team have been fantastic I have spoken to several of the girls mainly Suzanne who has been so helpful the first item that being a bookcase arrived within about 10 days and is an amazing piece of furniture it comes packed to the highest level the delivery guys have been on time and even have phoned a day or two ahead to check all is ok We then took delivery of a nest of tables that are beautiful and finally a glass cabinet for my wife’s crystal display ok so we had to wait a while we ordered in November and it came in March but boy was it worth the wait I had even spoke to Suzanne to see if the driver could come about 16.15 when I had finished work and that seemed no problem and he arrived right on time all my furniture has now been polished and buffed with beeswax and the effect is brilliant. Ok because everything has been fantastic and with no faults I cannot comment on how complaints might be dealt with but if it’s anything like there service then it should be ok . I have to also mention that on occasions when I have phoned the call has been answered within about 4 rings and I have had call backs when I needed them and every e mail answered I am just in the middle of ordering some bedside cabinets So folks if you want cheep quality then this is not the place to go but if on the other hand you want high first class second to none items delivered by people who care then there is none better

I called the shop. The staff on the phone were so lovely and helpful. Directed me to the bed that was in stock and my preference. Ordered paid delivered all very smoothly. Really happy with my purchase and because item was in stock got it very quickly. Highly recommend :)

Disgusting customer treatment. If you are thinking of giving your money to these sharks, please read the following review carefully.

About seven months ago, in July, we purchased a suite of furniture for a new bedroom. We had been customers of Lock Stock and Barrel for almost five years. And, until this morning, pleased with their service.

This all changed with a threatening voice mail that my wife received this morning, on a Sunday. A message that threatened, in no uncertain terms, to send a gang of thugs into our home and "take back the furniture" for an administration error that was *their* fault. In the midst of the third National Lockdown for COVID-19 no less.

We had purchased the suite of furniture using their finance agreement. We went through the process, were approved quickly, the purchase went through, and the first of our items were delivered. (We had to wait several months for the entirely of our order to be fulfilled, due to supply issues on their part. This might be a contributing factor to the administration error.)

Months went by, and we didn't see any payments taken from our bank account. I remember vaguely that there was an option to defer payments for a year, and assumed that this was the reason: we must have selected the option to make our first payment after a year. No problem.

About a week ago, my wife received an email and telephone message from "Suzanne" (no last name given), who appears to be the manager of the company. She had only just realized that the finance agreement had not "gone through".

From our point of view, everything went smoothly. We spent about an hour being subjected to a fiscal cavity search by Hitachi Capital, who then produced contracts, payment schedules, etc. Presumably, Lock Stock and Barrel Furniture Ltd received a similar note of a approval, because they begun fulfilling our order. But not problem. Accidents and mishaps happen. We're all struggling to get through this horrendous pandemic.

Suzanne sent an invoice to my wife, who agreed we would pay it as soon as soon we could over the next few weeks.

My wife, like many women right now, is caring for a child in lockdown, trying to work, and struggling to run a household while holding onto her sanity. She immediately forwarded the invoice to me to pay. And it sat it my inbox for five days until my next "admin" day, when I usually pay household bills. (I, like most people right now, face many work and business pressure, and put in a 60-70 work week over those five days.)

At this point, I must emphasise a few points:

(1) The reason Lock Stock and Barrel Ltd did not receive payment for our order was because of a problem between the finance provider and them. We followed their process. We were given approval. And we were told to sit tight and the money would be taken from our account.

(2) It took Lock Stock and Barrel Ltd almost EIGHT months to realize that an error had taken place, to notify us so that we could co-operate.

(3) As soon as Suzanne called my wife and told her about the problem, my wife assured her that we would make payment as soon as possible.

Only five days — FIVE DAYS! — after this conversation, she received a nasty and threatening phone call, threatening to send thugs into our home to reclaim the furniture. During a national lockdown no less.

Do you want to know the punchline?

** The invoice that Suzanne sent to us contains NO PAYMENT INFORMATION. Apparently, I am supposed to guess her company's account number and sort code. **

I was ready to pay the balance, about £2,500, in cash immediately and cheerfully. Mistakes happen. Admin errors take place all the time. I didn't even expect an apology for the inconvenience that I and my wife had been subjected to, through no fault of our own, and would have quite happily continued buying furniture from them for many years.

Now, we have washed our hands of them and will never make a purchase from them again. Because this behaviour is, quite simply, disgusting.

My mother has a friend whose adult step daughter hanged herself in her family's garage because of threatening behaviour like this. She now lies dead in the cold ground, while her children grow up motherless.

Very helpful team on the phone. They didn't say that they don't take the bed upstairs though -probably in the small print, but would be much better if stated.
The bed is great, just a shame that they didn't have more in stock. They could have sold me 3 beds if they'd been in stock, but 5-6 months is too long to wait, so I only ended up buying one.

We had to wait for our items to come into stock and then take our place in the Covid 19 que for delivery, delivery was at the time arranged and we were impressed with the packaging. The quality of the furniture is excellent.

Very beautiful bed. Very pleased with our purchase.

This product was deliverd within the timeframe promised. It was extremly well wrapped. So arrived in perfect condition and the delivery driver could not have been more helpful. The table is exactly what was ordered and as described. Pleased have used Lock Stock would willingly use again and happy to reccommend.

Very pleased with the quality of the office furniture, response from staff during sales process, and timely delivery

I’m absolutely over the moon with my purchase from this firm. Great service from ordering to taking delivery. 5star service!!!

i am over the moon with my purchase thank you terence kelly

Very pleased with TV unit and lamp table. Delivery was good and man put items in the hall for me.Would strongly recommend this company.

second time I have purchased furniture from this company,
a pleasure to deal with and hassle free,
The delivery guy was friendly and helpful
First class Service

I await my third order to finish my home office

Excellent Company to deal with. Although there was quite a wait for our item of furniture, which was fully explained when we ordered, we were kept up to date through out.
Delivery was on time, item carefully packed with no damage.
Would certainly recommend this Company.

Fabulous quality.
Much better than the photos online.

Top quality, beautifully made bed. We are delighted with our mahogany sleigh bed - all communications and delivery were impeccable and the bed itself is just wonderful. It's a lovely rich colour and has been really well made, it fits together extremely well. Considering that it is heirloom quality, the price was extremely reasonable. Highly recommended in every way.

I bought the filing cabinet for my elderly father He is very pleased with it It is beautifully made and looks lovely with his other furniture

Great service. I had to change my order a few times because some items were not available (not their fault - Covid supply lines!). Each time Suzanne was very helpful. It makes a real difference if you can talk to someone, work out what is possible in these difficult times and find a solution. I would highly recommend.

We are really pleased with our new bookcase. It is exactly what we were looking for and couldn't find anywhere else. Lovely new wood smell when we first set it up! The delivery was well managed, even including the driver forgetting to offload the shelves and coming back to drop them off.