LOEWE Reviews 

2,831
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 265 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the materials, the luxurious feel, and the beautiful packaging of their purchases. Consumers also appreciate the fast, reliable delivery service, timely shipping email updates, and smooth online shopping experience. Many shoppers highlight the knowledgeable, friendly staff who go above and beyond to assist clients. Some reviewers were not happy with product defects, order mistakes, or unexpected quality issues like items shrinking after washing. Others also mentioned encountering unhelpful staff behavior, long waiting times, or simply feeling unwelcome during physical store visits.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising gorgeous handbags, wonderful... See more

Quality

Customers expressed great satisfaction with the exceptional quality, praising the superior materials,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the remarkably fast shipping... See more

User experience

People report positive experiences with user experience, highlighting that the website is easy to navigate,... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website works well. My on-line purchase was quickly done - from payment all the way to the actual delivery. For Loewe x On sneakers specifically, unless you are at the right Loewe store on or abou... See more

Company replied

Rated 5 out of 5 stars

Love to shop at Lowe! It’s always a wonderful experience. The Costumer Service at their stores in Madrid, Paris or New York? Are consistent and fantastic. This time I had to order on line, my second b... See more

Company replied

Rated 5 out of 5 stars

Ordered parfum and it arrived within two days and was packaged beautifully. And even though it was not as expensive as some of their other parfum, the UPS delivery person had me sign for it. I have ma... See more

Company replied

Rated 5 out of 5 stars

I love Loewe products bc the materials are of exceptional high quality & feel so luxurious to the touch. I appreciate the uniqueness of the styling. Moreover, the staff at all Casa Loewe stores provid... See more

Company replied


Company details

  1. Couture Store

Written by the company

Loewe, SA is a Spanish luxury fashion house based in Madrid and owned by the LVMH Group.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

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4.7

All reviews

(2,831)

470 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just love Loewe quality

Just love Loewe quality ! great website !

October 14, 2026
LOEWE logo

Reply from LOEWE

Dear M Miller,

Thank you for sharing such a lovely review!

Kind regards,
LOEWE Client Services

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Thank you for a gorgeous purchase.

October 12, 2026
LOEWE logo

Reply from LOEWE

Dear Alex,

Thank you for sharing such a lovely review!

Kind regards,
LOEWE Client Services

Rated 5 out of 5 stars

Great experience)

Great experience)
So quick and so convenient and hostile

October 10, 2026
LOEWE logo

Reply from LOEWE

Dear Nataliya,

Thank you for your positive review!

Kind regards,
LOEWE Client Services

Rated 5 out of 5 stars

10 out of 10

My initial experience was at the Loewe boutique in Highland Park Village in Dallas, TX. Ironically, the gentleman’s name who assisted me was also Dallas, and he could not have been more knowledgeable, welcoming, courteous, helpful and professional. Dallas helped me with my online experience, as well.

October 2, 2026
LOEWE logo

Reply from LOEWE

Dear Patricia,

Thank you for your kind review, we really appreciate your positive feedback!

Best regards,
LOEWE Client Services

Rated 5 out of 5 stars

Greatest!!!!!

October 6, 2026
LOEWE logo

Reply from LOEWE

Dear Mina,

Thank you for sharing your experience at LOEWE.com, we look forward to your next visit!

Kind regards,
LOEWE Client Services

Rated 5 out of 5 stars

Received my order in 2 business days

Received my order in 2 business days. Package was securely wrapped for mailing. Handbag was presented in a beautiful box. Very pleased with ordering process and the handbag is gorgeous.

October 5, 2026
LOEWE logo

Reply from LOEWE

Dear Jo,

Thank you for your kind review, we really appreciate your positive feedback!

Best regards,
LOEWE Client Services

Rated 5 out of 5 stars

Easy

I was happily surprised at the ease of purchasing for the first time at this company. My questions were answered quickly. My only concern was giving my SSN. Would have felt better without that. Their product is worth it.

October 5, 2026
LOEWE logo

Reply from LOEWE

Dear Vern,

Thank you for sharing such a lovely review!

Kind regards,
LOEWE Client Services

Rated 5 out of 5 stars

Very easy & lovely brand

Very easy & lovely brand

October 4, 2026
LOEWE logo

Reply from LOEWE

Dear JB,

Thank you for your positive review!

Kind regards,
LOEWE Client Services

Rated 5 out of 5 stars

Easy Online Order

Ordered parfum and it arrived within two days and was packaged beautifully. And even though it was not as expensive as some of their other parfum, the UPS delivery person had me sign for it. I have many of their fragrances that I have purchased at Neiman Marcus, but will now just shop directly at Loewe.

September 27, 2026
LOEWE logo

Reply from LOEWE

Dear Alexia,

Thank you for sharing such a lovely review!

Kind regards,
LOEWE Client Services

Rated 5 out of 5 stars

Love the products

Love the products. Really like that measurements are given for garments ❤️

September 28, 2026
LOEWE logo

Reply from LOEWE

Dear Smith,

Thank you for sharing your experience at LOEWE.com, we really appreciate your positive feedback!

Kind regards,
LOEWE Client Services

Rated 5 out of 5 stars

Had a fantastic experience

Had a fantastic experience shopping through personal text messaging with 👛LOEWE Melbourne store Collins Street. Originally I made a phone call which then followed out with Realtime photos of the bag and detailed descriptions. Sal the shop assistant made the whole process personalised and very seamless for me as a consumer and I would definitely carry out another purchase in the same fashion if I am unable to make it in store thank you 👛LOEWE🙏🏽

September 14, 2026
LOEWE logo

Reply from LOEWE

Dear Anna,

Thank you for sharing such a lovely review, we really appreciate your positive feedback!

Best regards,
LOEWE Client Services

Rated 5 out of 5 stars

High quality products!

Fast delivery, nice packaging, and the leather of the bag is beautiful as ever!

September 24, 2026
LOEWE logo

Reply from LOEWE

Dear Helena,

Thank you for sharing your experience at LOEWE.com, we really appreciate your positive feedback!

Kind regards,
LOEWE Client Services

Rated 5 out of 5 stars

Excellent Customer Service

Incredible Brand & Customer Service!
I made a mistake with my order, and the customer service from Loewe was absolutely spectacular. Even though the issue was entirely my fault, Valeria stepped in and fixed it immediately. It’s clear that Loewe truly values its clients and maintains the highest standards of support. Valeria was professional, quick, and completely saved the day. Fantastic brand experience overall!

September 18, 2026
LOEWE logo

Reply from LOEWE

Dear Heather,

Thank you for sharing such a lovely review, we really appreciate your positive feedback!

Best regards,
LOEWE Client Services

Rated 5 out of 5 stars

Good I am glad

September 25, 2026
LOEWE logo

Reply from LOEWE

Dear Remod,

Thank you for sharing your kind review!

Kind regards,
LOEWE Client Services

Rated 5 out of 5 stars

Loewe design and craftsmanship is…

Loewe design and craftsmanship is without peer for any product that incudes leather.

September 24, 2026
LOEWE logo

Reply from LOEWE

Dear Robert,

Thank you for your kind review, we really appreciate your positive feedback!

Best regards,
LOEWE Client Services

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