LoftZone Reviews 

291
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, customers overwhelmingly had a great experience with this company. Many found the products robust, well-made, and of high quality, often exceeding expectations for loft storage. People consistently praised the ease of installation, noting how straightforward it was even for those with moderate DIY skills. The ordering process was generally smooth, with prompt dispatch and efficient delivery, contributing to a very positive overall user experience. However, some customers noted occasional delivery issues, such as a lack of tracking or items arriving spread out. A few others felt certain kits were missing minor components or lacked sufficient quantities of parts like screws or supports.

What people talk about most

Product

Customers had positive experiences with product, finding it to be very sturdy, robust, and easy to install,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the product as excellent, sturdy, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting timely, quick, and... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is easy and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the system easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a loft flooring kit. Order was processed and dispatched quickly. Order arrived in perfect condition on a pallet. Boarding loft was easy after watching loftzone video. All parts appear well ma... See more

Rated 5 out of 5 stars

Brilliant product. Far better than any similar products. Well engineered, feels robust and up to the job. Enough space for at least 20cm of insulation on top of the standard 10cm. Ordered and arrived... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the store floor starter kit which was easy to fit. There were two issues the first was the couriers, who did not provide any delivery day or tracking, the item just turned up and lu... See more

Rated 5 out of 5 stars

Ordering and delivery was smooth and prompt. The product itself feels robust. Easy to install for anyone with even moderate diy skills. Another plus for me is that the design, allows for the layout to... See more


Company details

Written by the company

LoftZone: The Best Way to Board a Loft, above the full depth of your insulation - providing storage and safe access, whilst allowing the insulation to do its job. Faster, easier and stronger than any other system. Works with all loft types, and is also the only product approved for new-build houses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(291)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!!

Delivery as stated and easy to put up. Just one comment to make life easier, have a clear standing area both sides as this will make life so much easier.

December 14, 2023
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you so much for your review Kevin!

Rated 3 out of 5 stars

product is good - delivery less so

The product itself is very good and the installation is straightforward. Unfortunately the shipping costs are a bit too simplistic and you can pay a lot if you also buy their boards. Personally I found it cheaper to get the boards from the local DIY “shed” and the quality is better in my experience. What lets the product down is the packaging. The metal supports came in a very strong box which was ok but the brackets were sent in a box that was far too big for the contents and worse still the screws (96 apparently) were loose in the box - not even in a bag - so some may have fallen out in transit. The screws are really not good enough for fixing the brackets as they have countersunk heads and really should be pan heads.

December 8, 2023
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you for sharing your feedback Anthony. We haven't heard of the screws not being appropriate before, but we will feed this back. Many thanks.

Rated 5 out of 5 stars

This is a great product

This is a great product, it is ideally suited for a standalone fixed area that is not against the edge of a wall or where you intend to board the area where the rafters meet the ceiling joists. If boarding at the joist next to a wall on a 600mm spacing you will need a lot more single legs and need to sacrifice the metal support beams along that edge in my opinion. To me, the beams should perhaps be a little longer. I will just buy the additional bits when I get to finishing the floor.

December 21, 2023
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you so much for your kind review Mark!

Rated 5 out of 5 stars

Im well impressed

Im well impressed. Quick delivery, easy to install and reasonable price for everything required on one pallet.

December 19, 2023
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you so much for your feedback, very much appreciated :)

Rated 5 out of 5 stars

Store floor is a great system

Store floor is a great system. Perfect for a new build, fairly straightforward to install and a good service from loft zone

December 15, 2023
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you for your review Andy, much appreciated!

Rated 5 out of 5 stars

Very happy customer

Items arrived well packed and after excellent communication from the delivery driver/company.
Items are now fitted in the loft with suitable loft boards secured in place. Soon takes shape. Oh, as I did put addition insulation in place before I put the boards down. All quite easy to understand and fit. Very happy, many thanks Loft Zone!

December 6, 2023
Unprompted review
LoftZone logo

Reply from LoftZone

So pleased to hear that you're so happy with your StoreFloor and hope you're enjoying your extra space :)

Rated 5 out of 5 stars

Ordered wrong kit in 1st instance

Ordered wrong kit in 1st instance and although took 2 calls to cancel order refund was quickly in bank account. 2nd order of correct kit and extra products went well . Delivery was on date promised by courier although 2 beams damaged in transit. 2 emails and a call from company saw replacements ordered. Still awaiting delivery but will assume same delivery time.
So far installation going well

December 13, 2023
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you for your feedback William, we hope you're enjoying your extra space :)

Rated 5 out of 5 stars

Installed myself

Installed myself. Easily done for someone who is not a DIY specialist

December 9, 2023
Unprompted review
LoftZone logo

Reply from LoftZone

Great to hear! Thanks for your review!

Rated 5 out of 5 stars

Great product and customer service

I found the ordering process to be very straightforward, thanks to the informative website which made it easy to determine how many components I needed. The very next morning, I had a query regarding the delivery, which was handled professionally and helpfully by Will. The items arrived on time and were safely packed. I selected the StoreFloor system for its sturdiness, and it did not disappoint. The installation process was easy and quick, requiring only basic DIY knowledge. Once the boards were screwed on, I was impressed with their strength. Overall, I am very satisfied with the product and the customer service provided by Loftzone. Thank you, guys!"

November 20, 2023
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you so much for your detailed review, it's great to hear you're so pleased with the product and hope you're enjoying having the extra space!

Rated 5 out of 5 stars

Fantastic Loftzone!

Simple ordering process, fantastic quality of products, and easy to fit yourself (or by a professional, if needed).

I highly recommend buying your loft equipment from Loftzone, we’re delighted and will be back for more!!!

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

Good product and service

The ordering process was reasonably simple (some minor glitches on the website). The order fulfilment was good, with good communication and delivery in about 3 days. The loft shelving I ordered was easy to fit and is a great design, so very pleased with it. In fact I've ordered some more, to extend the loft shelving.

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service, great product

Fantastic service, quick delivery. I wasn't completely sure of the configuration I needed to raise board the loft space, but a short telephone call sorted that. The whole process is quick and easy, even for those with limited DIY skills. You'll save yourself a lot not using a fitter ! Took me half a day for 3.6m x 1.8m. Use this company for all you need to do, you won't be disappointed !

November 7, 2023
Unprompted review
Rated 4 out of 5 stars

Lights

Good lights magnetic is good but not a powerful light but ok

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered on a Wednesday, and received my order in full the following Wednesday (although could actually have had it delivered earlier on the Monday).
The delivery driver was excellent, and helped me get the insulation and associated elements in from the rain.
When we get around to boarding out our second loft, I shall definitely use Loftzone again. Highly recommended.

November 1, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look