LoftZone Reviews 

291
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, customers overwhelmingly had a great experience with this company. Many found the products robust, well-made, and of high quality, often exceeding expectations for loft storage. People consistently praised the ease of installation, noting how straightforward it was even for those with moderate DIY skills. The ordering process was generally smooth, with prompt dispatch and efficient delivery, contributing to a very positive overall user experience. However, some customers noted occasional delivery issues, such as a lack of tracking or items arriving spread out. A few others felt certain kits were missing minor components or lacked sufficient quantities of parts like screws or supports.

What people talk about most

Product

Customers had positive experiences with product, finding it to be very sturdy, robust, and easy to install,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the product as excellent, sturdy, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting timely, quick, and... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is easy and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the system easy to install and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a loft flooring kit. Order was processed and dispatched quickly. Order arrived in perfect condition on a pallet. Boarding loft was easy after watching loftzone video. All parts appear well ma... See more

Rated 5 out of 5 stars

Brilliant product. Far better than any similar products. Well engineered, feels robust and up to the job. Enough space for at least 20cm of insulation on top of the standard 10cm. Ordered and arrived... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the store floor starter kit which was easy to fit. There were two issues the first was the couriers, who did not provide any delivery day or tracking, the item just turned up and lu... See more

Rated 5 out of 5 stars

Ordering and delivery was smooth and prompt. The product itself feels robust. Easy to install for anyone with even moderate diy skills. Another plus for me is that the design, allows for the layout to... See more


Company details

Written by the company

LoftZone: The Best Way to Board a Loft, above the full depth of your insulation - providing storage and safe access, whilst allowing the insulation to do its job. Faster, easier and stronger than any other system. Works with all loft types, and is also the only product approved for new-build houses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(291)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience from start to finish

Good experience from start to finish. The product is sturdy, does exactly what it says, and straightforward to fit with the instructions and videos - perfect for raising the floor in our loft so we could fit in more insulation for our EPC. Items came as ordered and arrived in a couple of days.

I had to contact the company a couple of times, once with a question and once to arrange to return some items (my fault: I'd mismeasured). Each time they came back quickly and with helpful responses.

June 15, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

We're so pleased you have had such a great experience and we appreciate you leaving this review.

Rated 5 out of 5 stars

Quality Product

Quick delivery. Quality product easy to install.

June 13, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thanks Marc for your great review.

Rated 5 out of 5 stars

I am in the process of updating the…

I am in the process of updating the insulation and storage capacity in my loft. LoftZone has proven to be an ideal product for me. The website was easy to follow, with both kits and individual components available to fit the space I have. There are on-line video-tutorials to explain its fitting and ideals for fitting variable spaces. The items I ordered were dispatched promptly and arrived in good order. I would thoroughly recommend it to anyone needing to increase loft insulation to modern requirments.

June 19, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you Tim, this is a very helpful and kind review, recommending LoftZone. We hope you're enjoying the extra space :)

Rated 5 out of 5 stars

Perfect additional loftspace

Website ordering was straight forward and easy, exceptional delivery time, was quoted 7 to 10 days but was delivered in 3.
The product was easy to fit, I'm an experienced diy'er and engineer in my day job. Firstly measure out the spacing for the supports and fit, fit the brace beams and then the flooring and with the kit I purchased no need for cutting either.

May 25, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thanks Paul for this great review. We're pleased you found teh install straight forward.

Rated 5 out of 5 stars

Great system

Great system. Really easy to work with. Quick to install. Couldn't be simpler.

May 24, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thanks for your review Richard!

Rated 3 out of 5 stars

Needs adjustment for older houses

Ordered a 3.6m2 kit which was very easy online delivery was prompt. Kit itself is a great idea. However it appears to only have been designed for new build with 400 t0 600mm spaced joists. In my 1960s house they are closer to 520mm so had to adjust by cutting down some of the metal rails thus losing some space. If loft zone could come up with a kit for older houses it would be 5 stars

May 27, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Sorry to hear that you had to cut your Cross-Beams Mr Manning :( We do also provide 1.8m Cross-Beams that are designed for approx 450mm joist spacings, but it's difficult to provide the right size for every loft. If you'd like us to send you a few of the 1.8m ones, for free, please email our sales team and mention this message :)

Rated 5 out of 5 stars

Good products - Just what we were looking for

Good website - Easy to order the items I need at a competitive price, too. The order was delivered in a reasonable time, and the products are great. We needed loft shelving and so ordered the brackets and boards. They are really easy to install and are just what we need. Thank you.

May 1, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thanks for your review Daniel. It's great to hear you are so happy with LoftZone.

Rated 4 out of 5 stars

The product is excellent

The product is excellent, 5 stars for that. (Didn't purchase boards, cheaper to buy sheet locally.) Product enables full depth of insulation and is quick to fit, much better than timber cross bracing altenative. Screw fixing avoids nails and thus the risk of cracking to ceiling below.
Unfortunately the order processing took longer than order acceptance email suggested and I never received an email advising despatch. After a few days chased order up, became worried because fitting date had been arranged. Was advised by a polite and understanding customer service guy that order hadn't yet been processed and that I would receive an email when it was. He suggested that I ring again the following afternoon if no email, to confirm that order had been processed and advising a despatch date, was received the following day. 7AM the next day I did receive an email, but from DPD advising delivery was that morning between 09:30-10:30. Fortunately was able to be at home to receive the delivery, so luckily this wasn't a problem for me, but lack of despatch advice from Loftzone could be for others. Would be a major problem if no one was at home and left outside because all the fittings are packed in cardboard and so wouldn't stand getting wet. So sadly this means cannot rate at the full 5 stars that the product alone deserves.

May 1, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Hi Mike, thank you for your detailed review, it's great to hear you're generally very happy. We're sorry to hear the processing time issue and will pass this feedback on along with the dispatch comms.

Rated 5 out of 5 stars

Great Products

I ordered direct from the Loftzone webpage and the items arrived within a few days, the delivery company sent emails to keep me informed about the delivery.
This is the first time I have used the product, it is a great product, lightweight, easy to handle and straightforward to install.
I'm very pleased with the end result, I now have a nice storage area within my loft, which is insulated to the required regulations.

May 3, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thanks so much for your kind review James. We love hearing from our happy customers :)

Rated 5 out of 5 stars

Fantastic Product!

Used Loftzone in my previous house. Recently moved and wanted to increase insulation in the loft. Bought the loftzone kit, boards and insulation. Everything was delivered very quickly on one pallet. Courier contacted me to advise delivery date. Product is very easy to install and very sturdy. Have the advantage to extend if required also. Would highly recommend. Thanks again.

April 2, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thanks for your great review Phil. We hope you're enjoying your extra space!

Rated 5 out of 5 stars

Great all round service and product.

Have just received my second order as I needed a few extra stilts. I'm finding them easy to fit and sturdy, they have made quite an improvement to the loft area.

April 9, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thanks for leaving this great review.

Rated 5 out of 5 stars

Quality product and service

I contacted Loftzone prior to purchase as my joist spacing is 1m, and recieved very prompt and helpful support. Based on this I bought enough for a small area.

Arrived well packaged, and the install was very straightforward. I found the content on YouTube a good guide when in doubt. Very happy with the rigidity of the finished platform.

April 1, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you Edward for this 5* review. We love hearing from our happy customers, and hope you're enjoying your extra space :)

Rated 5 out of 5 stars

11 out of 10

Great product, delivered as promised at a time that suited us. Customer Service was excellent contacted us to make delivery arrangements and accommodated our request as we would not be available on the original date. Thank you, if only everything in life was so straight forward.

April 2, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you Tracey for your fab review. We hope StoreFloor has given you the extra space you needed and you're enjoyng it!

Rated 5 out of 5 stars

Good and sturdy

Easy to order. Didn't get the call from the courier about delivery so had a 0720 delivery which was lucky husband home bit the courier was very nice and we had a pallet. Easy to fit, the tips were useful. Screws okay if you have the right equipment (variable torque). Looks good and sturdy. Very happy.

March 9, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thanks Jennifer for this great review, we always love hearing from happy customers.

Rated 5 out of 5 stars

Easy ordering and collection

Easy ordering and collection. Very competitive pricing. Would recommend Loftzone to anyone.

March 4, 2024
Unprompted review
LoftZone logo

Reply from LoftZone

Thank you for your review, much appreciated :)

Rated 5 out of 5 stars

Simplicity to fit and use

Our loft is 1m from ridge pole to ceiling joist. After the insulation we have 80cm to crawl around in which is obviously restricted. The fitting of the system was very restricted and therefore lengthy and quite challenging as the roof is 17m long. However what an enormous transformation. at least we can now "get there" wherever there is to sort out wasps nests and rodent infestations as they happen. Loft zone were very helpful as we can only have a 60cm wide "crawl way" and explained how to achieve that by bracing from the rafters. Overall a huge weight off our minds being able to access the space easily and the returns process for unused parts is a really good idea. Thanks Loft Zone.

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product! We ordered 2 x shelf storage kits and hubby had no issues installing. About to order another kit. Thanks Loftzone - already recommended to friends and family.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Worked well in an 1880 loft space.

Bought the parts individually as none of the pre-made kits would have fitted my odd space in an 1880s loft space. Installed a 1.8m x 2.4m space, including top up insulation and boards in about an hour which I felt was very quick and was easy for myself as a competent DIYer using a laser to line up the rails. End platform with boards installed feels strong. Would buy again if I ever need another. Had a few delivery woes but didn't deduct a star as the product itself was good!

If I were to suggest an improvement it would be the same as other reviewers - better visual/video installation instructions for older properties.

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

No more sagging shelves

The previous occupants of our house had installed shelving in the loft but it was not particularly secure and was splitting/bowing badly. The Loftzone product looked robust and well priced so I purchased enough to replace the old shelving on one side of the loft. The order was swiftly processed and delivered when promised. It is simplicity itself to install and much quicker (and not that much more expensive) than making my own shelves as I had originally intended. The resulting shelves are secure, robust and good for more years than I have left! I am so happy I am ordering another set to replace the old shelves on the other half of the loft and thoroughly recommend the product and company.

March 7, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look