triSaaS Reviews 

70
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their truly exceptional help and guidance throughout the entire onboarding journey. People mention that the software is versatile, highly intuitive, and helps save valuable time during daily operations. Reviewers also appreciate how remarkably responsive and professional company representatives are when answering questions or fixing various issues. Though some users noted that the platform could initially feel a bit confusing or complicated to set up. Consumers state that patient staff members are always available to resolve these issues and ensure smooth transitions.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptional support during onboarding and setup... See more

Customer service

Customers report a high level of satisfaction with customer service, highlighting an exceptional and helpful... See more

User experience

Clients share positive opinions on user_experience, highlighting a superb onboarding process and an intuitive... See more

Service

Reviewers highlight positive aspects of service, praising the superb onboarding experience and ongoing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scot, Rebecca and Kacey have been great from the outset. No task has been too big and the support they have given has been amazing throughout. Rebecca and Kacey have been open with their communication... See more

Company replied

Rated 5 out of 5 stars

So just over 18 months ago we started with Logit and Scott was great in the initial set up stages. Over the last 12 months Kacey has held our hands and guided us expertly through an onboarding experi... See more

Company replied

Rated 5 out of 5 stars

A year ago we've partnered with TriSaaS to implement the RotaKing module for time management, and quickly discovered the system offers so much more. A year later, we’re excited to introduce the LOGI... See more

Company replied

Rated 5 out of 5 stars

We have recently started using the Rota King platform and so far it has been a great experience. Milena, our on-boarding specialist has been exceptional, easy to talk to and helpful on the numerou... See more

Company replied


Company details

  1. Software Company
  2. British Restaurant

Written by the company

Are you paying too much for software licenses and overwhelmed with managing multiple systems? triSaaS combine everything you need to manage tasks, compliance, maintenance, audits, scheduling, time & attendance, HR, procurement and more in one seamless platform. Used by leading companies in over 5000 sites across the UK, our award-winning technology empowers operators to do more with less and achieve better outcomes. From eSourcing to task management to rotas and HR – triSaaS offer cost-effective, easy-to-use software that deliver incredible impact and value to your business. Our flexible solutions can be used alone or combined on one powerful, fully integrated platform. Whether you are an independent hotel operator or multi-national conglomerate, we have a solution that meets your budget and needs. Our suite of solutions include: Contract Concierge: Powerful contract management software allows you to easily access and manage all contracts in one secure place. eSource Wizard: Purpose-built software allows procurement teams to easily analyse data, manage contracts and improve supplier performance. Logit: All-in-one solution automates existing processes, enabling you to turn everyday tasks into digital workflows that increase accuracy and visibility. Rota King: Flexible scheduling and HR software allow you to control labour costs more effectively, leverage all your resources and streamline payroll.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(70)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A fantastic transition over to Rota…

A fantastic transition over to Rota King, simple and easy and the support from Giorgia and the team is second to none.
With triSaaS the service you get is first class, thank you Giorgia for all your support

February 12, 2026
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Marjory,

Thank you for your feedback, we're delighted you had a seamless onboarding experience with Rota King. I’ll be sure to pass your kind words on to Giorgia - they’ll really appreciate the recognition!

Best
triSaaS Team

Rated 5 out of 5 stars

great software and great onbording…

great software and great onbording team.
Evelina really went above and beyond to help with anything i needed and did a lot of work inputting all our data. So thankyou Evelina

March 6, 2026
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Oliver,

Thank you for your feedback, we're delighted you had a seamless onboarding experience. I’ll be sure to pass your kind words on to Evelina - they’ll really appreciate the recognition!

Best
triSaaS Team

Rated 5 out of 5 stars

Highly recommend TriSaas

Highly recommend TriSaas. Logit and RotaKing do exactly as we'd hope. Great on-boarding experience and continued support from the team, especially Giorgia, Michael, Kheil, Natalie and Henri

February 26, 2026
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Steven,

Thank you for the recommendation and for trusting us with both Logit and Rota King. I’ll be sure to pass your kind words on to Giorgia, Michael, Kheil, Natalie and Henri - they’ll really appreciate the recognition!

Best
triSaaS Team

Rated 5 out of 5 stars

Business Support & Efficiency

Giorgia , Kacey & Michael have been fantastic support over the months and continue to do so. Their attention to detail and patience is second to none, would highly recommend using trisaas for your business . Thank you Reece (Bow Hospitality ).

February 25, 2026
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Reece,

Thank you for the review and for highlighting the support from Giorgia, Kacey and Michael. We’re pleased to hear their attention to detail and ongoing support have made a positive impact on Bow Hospitality!

Best
triSaaS Team

Rated 4 out of 5 stars

Giorgia Ripanucci - onboarding

We recently partnered with Trisaas and I was very impresssed with the support Giorgia Ripanucci provided during our onboarding journey with RotaKing. Giorgia was and continues to be a fantastic support. Giorgia is very quick in replying and is very hands on in making sure we as a business received the best onboarding service.

February 25, 2026
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Faith,

Thank you for your feedback. We’re glad your onboarding journey with Rota King has been such a positive experience. Giorgia takes real pride in being responsive and hands-on, so it’s great to hear that came through.

Best
triSaaS Team

Rated 5 out of 5 stars

Kacey :)

many thanks to Kacey who helped us through our onboarding to logit. In the beginning it was all very confusing until Kacey stepped in and helped us through.

February 8, 2026
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Sian

Thank you for the review. We understand that getting started with a new system can feel overwhelming at first, so it’s great to hear Kacey was able to step in and make the process clear and manageable. We’re pleased Logit is now working well for you!

Best
triSaaS Team

Rated 5 out of 5 stars

The onboarding and training for Logit…

The onboarding and training for Logit has been a really positive experience for the team. Everything was explained clearly and at a sensible pace, which made it easy to get up and running and feel confident using the system day to day. A huge part of that success was down to the support from Kacey Thorn, who was approachable, patient, and always on hand to help when questions came up. Kacey’s support made the whole process feel straightforward and well supported, and it’s already made a noticeable difference in the business.

February 6, 2026
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Iain,

Thank you for the detailed feedback. It’s excellent to hear that the onboarding and training process for Logit was clear, well paced and effective for your team. Kacey will be pleased to know her support has already made a noticeable difference in your day-to-day operations!

Best
triSaaS Team

Rated 5 out of 5 stars

Giorgia was excellent at onboarding us

Giorgia was excellent at onboarding us, understood what was needed and acted fast and efficiently. Superb service.

December 1, 2025
Unprompted review
triSaaS logo

Reply from triSaaS

Hi JP,

Thank you for your great review. We’re delighted to hear that Giorgia provided such an efficient and effective onboarding experience. We’ll be sure to pass on your kind feedback to her.

Best
triSaaS Team

Rated 5 out of 5 stars

Mengmei is a G

Mengmei is a G, best after service ever from Trisaas

December 19, 2025
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Zakaria,

Thanks for the review, we’re glad to hear you’ve had such a great experience with our support. We’ll definitely pass this on to Mengmei!

Best
triSaaS Team

Rated 5 out of 5 stars

Excellent Support and an Outstanding Platform

I would like to sincerely thank Giorgia for the outstanding support she provided throughout the onboarding process on Rotaking. From the very beginning, she was extremely helpful, clear, and professional, guiding me step by step with great expertise and attention to detail.

Her ability to explain each phase in a simple and effective way made the entire onboarding journey smooth and stress-free. Giorgia was always available to answer any questions and showed a high level of dedication and customer focus.

In addition, the Rotaking system itself is excellent. Having used several competitor platforms in the past, I can confidently say that Rotaking stands out and is by far my preferred solution thanks to its efficiency, usability, and overall performance.

A truly positive experience that makes a real difference. Congratulations to Giorgia for her professionalism and commitment,she is a real asset to Rotaking.

December 18, 2025
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Cristiano,

Thank you for taking the time to share such detailed feedback. We’re delighted to hear your onboarding experience with Rota King was so positive and that Giorgia was able to support you so effectively throughout the process!

Best
triSaaS Team

Rated 5 out of 5 stars

Great solutions, easy to work with

I found the LOGIT team to be really easy to work with, willing to listen to how our workflow operated and suggesting how LOGIT could work with that, and not the other way around, which was refreshing. Recommended.

November 19, 2025
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Andy,

Thank you for the feedback, we really appreciate it. Great to hear the team made things easy and took the time to understand how you work.

Best
triSaaS Team

Rated 5 out of 5 stars

Amazing Team at TriSaas

So just over 18 months ago we started with Logit and Scott was great in the initial set up stages. Over the last 12 months Kacey has held our hands and guided us expertly through an onboarding experience that has been amazing. Every aspect and detail has been spot on and I cant thank the team enough. I would highly recommend this to any business. It is so versatile and adaptable to suit every need of our varied operations.

October 31, 2025
Unprompted review
triSaaS logo

Reply from triSaaS

Hi David,

Thank you for your fantastic review and for sharing your experience over the past 18 months. We’re delighted to hear that Logit has worked so well for your operations and that Scot and Kacey have provided such great support throughout onboarding.

Best
triSaaS Team

Rated 5 out of 5 stars

Great system , great team

A year ago we've partnered with TriSaaS to implement the RotaKing module for time management, and quickly discovered the system offers so much more. A year later, we’re excited to introduce the LOGIT module as well.

The platform is well designed, and the TriSaaS team has been outstanding....responsive, flexible, and genuinely committed to develop the system to our needs. Special thanks to Kacey, Kheil, and Giorgia, who have been a pleasure to work with but also other unsigned heroes who pick up telephone and chats.

October 27, 2025
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Alicja,

Thank you for your wonderful review and for sharing your experience over the past year. We’re thrilled to hear that Rota King and now Logit have made such a positive impact for your team. We’ll be sure to pass on your kind words to Kacey, Kheil, Giorgia, and the rest of the team!

Best
triSaaS Team

Rated 5 out of 5 stars

Logit Onboarding

Scot, Rebecca and Kacey have been great from the outset. No task has been too big and the support they have given has been amazing throughout. Rebecca and Kacey have been open with their communication with us throughout the onboarding processes and made our lives much easier. Thank you so much!

October 22, 2025
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Brock,

We really appreciate you taking the time to share your feedback. It’s great to hear that Scot, Rebecca, and Kacey have made such a positive impression. Thank you for your kind words, we look forward to working together going forward!

Best
triSaaS Team

Rated 5 out of 5 stars

Absolutely exemplary

Everyone we have dealt with at triSaaS have been brilliant. Right from the get-go their service, attention to detail and responsiveness have been exemplary. So many companies are great with new customers and not so great with their ongoing support. Not triSaaS! Their ongoing customer support has been fantastic, with a special shoutout to Mengmei for always being on hand to answer my (usually stupid) questions!

Keep up the tremendous work!

August 9, 2025
Unprompted review
triSaaS logo

Reply from triSaaS

Hi Will,

Thank you for your fantastic review and kind words. We’re delighted to hear you’ve had such a positive experience with our team and that Mengmei has been able to support you so well. We truly value your feedback and look forward to continuing to work with you.

Best
triSaaS Team

Rated 5 out of 5 stars

Fantastic Product ... and fantastic team/support

We have been using logit across all our sites and it works great.
I am also able to see everything centrally and alerted if a check is missing. I also find the reporting function great to be able to pull data and trend data.
If there has ever been a question or query there support team has been fantastic as well as our account manager (Michael) who has supported the company and myself in the use of logit, always willing to help and provide support.
Great service. Thank you

August 5, 2025
Unprompted review
triSaaS logo

Reply from triSaaS

This is fantastic to hear, thank you!

Rated 5 out of 5 stars

So helpful

We have been using logit for a few years now and can't be happier with the support and how efficient it it in a day to day operations. Highly recommend

August 5, 2025
Unprompted review
triSaaS logo

Reply from triSaaS

Pleased to hear it, Erwan! Thank you

Rated 5 out of 5 stars

A Game-Changer for Multi-Site Operations

We use Logit across six businesses and can confidently say it’s one of the best tools we've invested in. It’s intuitive, easy to roll out, and has made a huge impact on how we manage operations, compliance, and communication across all sites.

Since implementing Logit, we’ve achieved 5-star EHO ratings in every business — a direct result of having clear, consistent processes and robust digital records at our fingertips. The platform has streamlined everything from daily checks to audits, and given our teams the confidence and structure they need to deliver at a high standard.

Highly recommend Logit to any business looking to tighten operations and raise standards across the board.

July 28, 2025
Unprompted review
triSaaS logo

Reply from triSaaS

Thank you for the kind words, the Logit team is always happy to support you as needed. Cheers!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look