LogMeIn Reviews 

The other customers reviews have summed it up well. We upped our services with LogMeIn/GoToWebinar given the nature of the pandemic and because our organization was hosting more online events. Despite being listed as a corporate account and being assigned an account manager, there was just way too much lack of communication about their internal changes. Changes to our account happened without notification to us.

LogMeIn's structure is primarily sales driven with a majority of their customer service agents outsourced and without real knowledge of the services and products; the call center agents essentially work as messengers that direct you to other departments. It was a never ending loop. If I needed a deeper or clearer answer for something, I got referred to another department because no one wanted to spend time and resolve the issue. Finally got some mercy for them to cancel our account. For the monthly price we paid, I can guarantee that price of the headache was higher.

I bought Hamachi Standart Licence in 2020 from this poor company. My licence expired in 2021 , but there isnt a cancel section about auto renewal, so I couldn't stop renewing Hamachi Standard subscription. Then they renewed my subscription without my confirmation. Before renewing subscription , I closed my credit card's all shopping permissions, but I saw they received 56 euros from my credit card due to this. I offer you , don't buy any product from this company, because this company only thinks about your money, they are scammer and thief.

Dirty biz practices. Company auto-renewed me and wouldn't provide a refund. Not even a partial refund. I'm stuck with an account until Jan 2022 that I'm not using. Super horrible customer service.

****never call/ email customer service - call in to purchase new - someone will answer for that ***

even after calling in and spending a half hour in 2020 to REMOVE me from the automatic billing I got auto billed in 2021 ( um hello pandemic going on you criminals)

do not even have the computer that they sold me the service on. So just spent 35 minutes on phone to get the auto renewal that I called in for last year removed. I will be calling visa today to let them in on it too.

***for service - call in to purchase a new product and you get real person every time ***

Eerlijk gezegd vond ik de prijs nog steeds redelijk. Ik vind het een goed programma. Echter zonder reden is mijn premium account ingetrokken. Support reageerde op geen van mijn mails. Reageerden ze wel, dan losten ze het probleem niet op. Nu heb ik twee keer moeten betalen voor mijn premium account. Nu werkt het weer. Vervolgens krijg ik een mail van support dat ze het opgelost hebben.. Ja.. neee... zeker niet... Ik heb het oplost! En ik heb nu twee keer moeten betalen!

To be honest, I still thought the price was reasonable. I think it's a good program. However, my premium account has been revoked for no reason. Support did not respond to any of my emails. If they did respond, they did not solve the problem. Now I have had to pay twice for my premium account. Now it works again. Then I get an email from support that they have solved it .. Yes .. no ... certainly not ... I have solved it! And I have now had to pay twice!

This company is like VD. You can cancel and yet they'll still charge you until you threaten them with a chargeback. Terribly overpriced with bad customer service. Better free products are available.

Used to use Hamachi often a long time ago. It was one of the best virtual network applications around and allowed peer-to-peer connections easy with old games that no longer supported online services. Now, the company has chosen greed with probably the worst subscription model I've ever seen. 2-year annual subscriptions cost a ridiculous $279.99, going all the way up to around $1,500. I've heard from other customers that customer support is pretty much radio silent and it's impossible to get a refund for anything. I would advise staying away from companies like this and looking for a better, fremium alternative.

Entering the correct login credentials on multiple devices, will only log me in on one laptop, wont let me log in with the correct credentials no matter what I do. Unbelievably bad experience for something called "logmein" I literally cant login. Their phone support was less than worthless. The dude didn't offer any ideas then transferred me to the wrong department.

Completely greedy bunch of money grabbers with no interest in customer perception. Seem hell-bent on hemorrhaging loyal customers.

Like many, saw first-hand how they took a genuinely good software product like LogMeIn and drove it into the ground through greed hiking prices hundreds of percent over the space of years to the point of pure, unadulterated extortion.

As a long-time fan of LastPass I did have serious concerns when they got acquired by LogMeIn and the day has arrived that they've validated that, crippling the free tier of the software in a very sneaky way to force you to pay. I fully expect that once they've killed off their free base and got as many paying customers as possible, they'll take the same stance and hike prices to squeeze as much money out of their few customers left as possible.

Misguided corporate greed manifested, nothing more, nothing less.

The fact that they unclaimed this TrustPilot page due to poor feedback goes just to show how little they care about their customers experiences and views.

I've jumped ship and would advise anyone else to do the same before you're forced to sell off your first-born for a software package.

Annoying company - they renewed my subscription although I cancelled my subscription for their product "GoToMeeting" - never again

Very disappointed they are LogMeIn is changing LastPass and billing insanely high rates for their basic services. Will definitely explore other options and delete my account before giving them any money.

Scumbag of a company. They have been for years. Will repeat bill you when you are not aware of it and good luck trying to get your money back. They also make it very hard for you to cancel, forcing you through loops. BEWARE!!

Billing is horrible and now getting a human to talk to about it is hours. RUN from these sharks!

This company will not respond to my email to cancel a subscription so I can get a refund. Can't get a human on the phone! Will have to go the route of disputing CC charge. Terrible customer service to ignore emails when you don't have a human to speak with.

I used Hamachi with a paid subscription for almost 10 years, with small issues till now, when I tried to change the associated card for payment. I couldn't do it, and ask support to delete it for me, and they didn't. After two weeks of email exchange no solution was given to me.

Such a rip off - no way of cancelling that I can find. I wasn't even aware that I had signed up for this. If there is anyone human at Logmein please let me know how I can cancel

I cannot recommend LogMeIn products.
- not innovative enough - copying other solutions and competitors
- bad quality and performance issues
You will have issues with all their products. (GoToMeeting, GoToWebinar, GoToTraining, LastPass, Central...)

No star!
We have cancelled subscription to end of last year and now in October slapped with an outstanding bill to pay!

Tried to see if I could speak to someone but no contact number to be found. Intercom chat box doesn't recognise 'invoice', 'payment' keywords!

Going ignore this bill, such a waste of my time!

Impossible to cancel.

No place online to cancel your subscription. They removed it. Had to dispute the charge with credit card company.

Not only has the price tripled over the past few years but they have exploited the COVID crisis. After charging us in March, they relayed there is a 30 day cap on ALL refunds. Given the recent effects on COVID on most businesses, including ours, this was a clear case of profiting from a pandemic. We shall never do business with this company again. There are just too many other remote access options out there at a fraction of the cost.