Logo Sensation Reviews 

SCAM ARTISTS! DO NOT USE THIS COMPANY!

I am being extorted for more money from this company, not only did they deliver an unfinished website which they are holding all of my back end credentials so that I can’t move my website to a different company to try and save. They keep telling me I need to pay them more money if I want my credentials. I have sadly already spent literally thousands with them. I wish I had done my research. It is clear that I’m not the only one who has been scammed by these people and my story is so similar to everyone else’s who has written a review!!!!

We paid for Logo Sensation to create a logo. We sent a few sketches and examples of other logos we liked. We hoped they would take this inspiration to create something new and unique, suitable to be used in a commercial setting.

However, the first draft they provided was merely a re-drawn design of one the sketches we had shown them. It literally was a drawing and in no way suitable or functional as a 'logo'.

We complained that we had asked for a new and unique logo, not to copy our own design. They apologised and asked for more time to provide two new designs within two business days.

After a week of waiting we chased them and and asked them to cancel the order. Ignoring that request, they came back to promise the designs would be provided later that day. The very next day they sent us another edit of the same copied design that we had already rejected.

We asked for our money back again as they hadn't responded to the brief and were now way over the time agreed. Logo Sensation claimed they could only provide a partial refund as they had provided a design plus edits. The truth was the design was ours (they copied or re-drew it) and the edits were made after the order was cancelled.

Throughout the discussions I was fobbed from one person to the next. Kevin Reid responded initially, then passed me on to Shawn Jefferson who simply disappeared throughout their online chat. Brian O'Neil took over the discussions but was often unintelligible and belligerent.

We told Brian our next recourse would be to complain to the Australian Competition and Consumer Commission to which he scoffed they weren't under their jurisdiction.

Logo Sensation did not respond to the brief. They did not provide what was asked for. When challenged they became argumentative and despite the promise of a (partial) refund within 5-7 days, two weeks later we have still received nothing.

We have since laid a complaint with the Australian Competition and Consumer Commission. Use this company at your own risk.

Excellent service and LOVE the logo! They had enough designs to review that with minor modifications, we found what we are looking for. I will be recommending them to others- cost effective, efficient help! Very pleased.

We are happy to recommend Logo Sensation for your logo design needs. Our design ended up being exactly what we wanted and they were happy to accommodate our desired changes throughout the design process.