Lojack Reviews 134

I had my wiring harness disabled from an attempted theft of my vehicle. The dealership installed the new wiring harness and inadvertently disconnected the lojack. I called lojack and they said that my system is still under warranty. It's been 3 weeks now with no lojack. I'm the one who initiates the phone calls, no emails, no phone calls. I'm only 9 months in to my 5 year, prepaid,service. Very Frustrating. Spirion, you have to do better.

I paid $129 for a year to renew my membership but lojack took my money and didn't renew my membership. Now they can't find my payment that I have proof of and they also sell your information. I will be disputing this charge with my bank.

I been trying to get in contact with them for more than 7 days now with not response what so ever. I feel like it was a rip off that the dealer sold me into this service.

I contacted them, and received an email saying that they were very busy, and would get back in 48hrs.
When I hadn't heard from them I wrote again only to be ignored! When I tried to re-subscribe I was told unit need to be activated by dealer. Car was 1year old and shoud have already been activated. Then I received message:"The device is currently suspended and cannot be renewed" haven't heard since!

Pushed by the dealership and bought LoJack as "Anti-theft". It is not anti-theft at all. My car got stolen in front of our apt building. LoJack locator did not work at all. The technician said they could not re-activate or ping the locator. The LoJack did not prevent theft, nor it did help recover the car. The company refuse payout since the car was stripped and abandoned in the city.

Customer service has bad attitude, and basically saying there is nothing they can do. We consumers are sucker buying this crap product!

Unable to connect with anyone at customer service either by phone or email. Sent them an email and go an automated response to allow 24-48 hours to respond, still havent heard back after 1 week. Phone goes to VM when selecting option 2.

I don't even know where to begin! I've never encountered such an irresponsible company in my life.

Let's start with the so-called "Professional Installation":

1. A "professional technician" called, and we agreed on a 7 AM appointment. I was downstairs waiting from 7 AM, but he didn't arrive until after 8 AM and didn't even bother to apologize.
2. He didn’t show me anything after the installation, so I have no idea if he installed a new GPS or just reused an old one.
3. The installation was far from professional. He simply connected the positive and negative wires, completing the job in just 15 minutes.
4. The biggest issue is the GPS placement near the OBD port, where it's easily accessible and could be disconnected by anyone without any trouble.
5. On the third day, I found a sticker with the GPS serial number on the street next to my car.

And that’s where the real nightmare began!

6. The GPS hasn't worked since the day of installation! I've spent countless hours and energy dealing with customer service (which is another ordeal in itself—waiting hours just to speak with someone).
7. They don’t offer 24/7 customer support! You can only reach them Monday through Friday, from 8:00 AM to 5:00 PM.
8. During the first week, the device was completely non-functional, which they acknowledged but did nothing to resolve. Outrageous!
9. In the second week, they insisted that everything was working perfectly on their end, even though I was only receiving location updates 2 or 3 times a day! Just 2 or 3 times a day!
10. I requested a new unit and asked if I could install it myself—thinking I could do a better job than their "professional"—but they refused, claiming my device was working properly and that they would fix it remotely.
11. By the third week, they finally agreed to replace the device, but once again, I waited in vain as they couldn’t even find a technician to send.
12. With the Amazon return period nearing its end, I decided to disconnect the device myself. And what happened? Nothing! No notifications, no messages, no phone calls from customer service—absolutely nothing! I disconnected the device on Sunday, August 11, at 9 AM, and I finally received an email from them on Wednesday, August 14, saying they couldn’t fix it remotely and would send a technician.

LoJack is not dependable. It takes hours to locate your vehicle. Don’t waste your money.

I would give zero stars I would give 0!
These are crooks working with the people who are stealing our vehicles on a daily basis.
I was told that LoJack is something good to invest in well when my son’s hellcat was stolen obviously it was cut by the thieves so LoJack told me if they do not recover the vehicle in 30 days, My warranty was $10,000 well guess what, multiple calls from San Diego, California People that can’t even understand telling me they cannot cover the warranty because insurance isn’t paying the total which doesn’t make any sense at all. They closed out my claim they never got a penny from the warranty. I believe this is some kind of inside job between the crooks and LoJack, I was informed by my detective who was investigating the stolen vehicle that LoJack is a waste of money and gap insurance as well!
The sorry people take the property from us, hard-working people, and come and take whatever they want such losers!

LoJack device slowly drains my car battery. If I park my car for two weeks, the battery is dead. I got a new battery, but makes no difference. Auto dealership is certain the LoJack device is causing parasitic drain, but they can't find the device. Spirion refuses to remove the device, claiming the contract between the company and me is only for installation and monitoring. Spirion told me to find an auto mechanic to remove it at my own expense. But mechanics can't find it. So I'm stuck in a nightmarish loop.

Beware LoJack is a scam and are crooks. My dealer installed LoJack on my car and the guy came to my place and supposedly installed it. But it doesn’t show on my registration like I heard it should have ljk printed on it. I it’s been 8 years and I have no idea if it’s working or the battery has died long time ago. I called them and I was automatically transferred to voicemail can you believe it.

My Lo Jack stopped working 6 months ago when my daughter drove my car to her cousins house. My location says my car is still at my daughters cousin’s house I have contacted customer service multiple times and haven’t heard anything back from them not once. This service was added onto my car financing when I bought the car 2 years ago I’m going to contact the finance company and see if I can have the remaining amount taken off my balance since the thing isn’t working

I've been trying to contact them for 2 months and they haven't charged me for the service that I'm trying to cancel without success, as they scheduled to come on April 25th to install the tracker and even, that's why I want to cancel.

Lojack has sent several emails to renew our coverage. Payment was taken out of my bank account to them but was not credited to our renewal. I have sent several messages to their support # and even had our car dealership call them on our behalf. We did get a case # which said they would credit our renewal. That was 3 weeks ago--and we still get emails that our renewal coverage is expired. I am going to dispute our payment to them. I have no confidence that they could ever find my car even if it was parked in our driveway. Terrible customer service.

My lojack service hasn't worked since I received it 3 weeks ago. It still shows the location at the dealership. I've contacted customer support by phone 3 times and was told someone would escalate the issue and call me. No one has called me. I called the dealership and they spoke to their contact who said he would call me to get a new device and I have not received a call. Is this company just a scam? My service DOES NOT WORK and I can't get any CUSTOMER SERVICE! Or a refund!

Worst customer service I ever get in my life after I make a service appointment the technician wasn't there, wasted my time after I had to drive an hour away

I purchase my car in 2019 and purchase 3 years of LoJack. I never received any information from Toyota Roseville on this product, was told after the 3 years were up it would still work. They lied! They disconnected my account in 2021 and I paid tell 2022. I could Not get through to LoJack on any phone numbers or no response on email either. Finally called the dealership once again got someone that knows about LoJack. They were supposed to get back to and they have not. I have purchased another system called viper. Very upset that I thought I was protected. We all need to do a class action suit against LoJack and the dealer ships!!!

Buying the product with a salesman was really not an issue he was a great guy. But he's independent he doesn't actually work for LoJack. He asked me when I wanted to set up my install. I said I'd have to look at my calendar. He told me to call the number it's easy 7 days a week whenever you need it they'll do it for you. I emphasize that I could never do it Monday through friday. Due to my work schedule I could do it after 5: 30. But they say they are short stuffed so they can't do weekends anymore and they can't work past 5:00 anymore. Calling in with any kind of customer service issue is a big problem. They can never solve it. When it works it's great. With all the other companies out there. Steer clear of these guys. Pick a different option.

Miss Brandi, was a highly qualified and results-driven professional who demonstrated solid communication and problem-solving skills. Adept at providing exemplary customer service. Wish there was more representative like Brandi. Give 20 gold stars.