London Man Van | LMV TRANSPORT LTD Reviews 

1,240
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the reliable and high-quality service. Customers frequently highlight the polite, professional staff who handle heavy furniture and delicate belongings with exceptional care, ensuring a completely smooth relocation. People also appreciate the quick, transparent booking process and the supportive customer service team that manages reservations seamlessly from start to finish. Conversely, a small portion of people felt frustrated by unexpected scheduling delays and communication gaps during their moving day experience. Some reviewers were not happy with booking system limitations or unresolved disputes regarding specific service expectations and unfulfilled additional requests.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation regarding the staff and drivers. Reviewers... See more

Service

People report positive experiences with service, highlighting punctual, efficient, and professional teams... See more

Customer service

Consumers find customer service to be exceptionally positive and efficient. People frequently highlight the... See more

Booking process

Users describe positive interactions with booking_process, highlighting an easy and transparent website... See more

Delivery service

Clients share ambiguous opinions on delivery service, with experiences varying widely among reviewers. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently used LMV for a small home move, and I’m really happy with the service. The car was clean and comfortable, and the driver was extremely polite, punctual and helpful with all my bags and boxe... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Bill- he couldn't have been more helpful. Prompt arrival and brilliant at getting everything into the van. Stayed in touch throughout trip and then was wonderful as he unloaded... See more

Company replied

Rated 5 out of 5 stars

I used London Man Van (LMV Transport LTD) to move the contents of a storage unit back to my home. Ali and Martin were quick, efficient and very courteous. They took particular care of some valuable pi... See more

Company replied

Rated 5 out of 5 stars

Fantastic timely service; removed a heavy three-seater sofa downstairs from the second floor, plus large TV, heavy rug, and various other items. They checked with us for everything. No complaints from... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Shipping Company
  4. Transportation Service

Written by the company

LMV Transport / London Man Van offers professional Man with a Van, Removals Services in London. We provide Local and Nationwide Moves from or to London. GET Instant Quote and Book Online. Use PromoCode - SALE-TRUST


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(1,240)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

TRULY BEST MOVING COMPANY

Having not the best experiences in the past with other moving companies I was completely shocked by how fantastic these guys were from LMV! Truly couldn’t ask for better moving company. Reliable and helpful, also we were astonished how fast and strong they were! Previous moving company we used were fussy about heaviness of our boxes but not these guys! Truly couldn’t recommend a better company, worth every penny!

January 30, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly, professional, efficient

Wojtek and Andrew were friendly, professional and very efficient. The move took quicker than expected. They had a great can-do attitude, especially in the face of a third floor flat (with no lift) and limited parking spaces. I would use them again.

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

Easy move, great service!

Wojtek and Andrew were excellent throughout, the communication was great, they were very efficient! Highly recommend, and thank you both for making my move so easy!

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely 5 star service

Absolutely 5 star service! They were so efficient and responsive. They took real care with delicate items and packed the storage locker carefully. They were also very quick. The text service is also really helpful. Tells you exactly where the driver is and how long each stage has taken. They couldn’t have done more! Many thanks to Wojciech!

December 28, 2022
Unprompted review
Rated 5 out of 5 stars

Best move ever!

Wojtek & Andrew were incredible. I was canceled on/ let down by another moving company 48hours before and found these guys online and they saved my life literally.

Moving house is stressful but they made the whole experience completely stress free. They arrived on time, were really respectful of my items, nothing was damaged and completed the job on schedule.
They were also the first movers I’ve ever had to tell me not to help them 😂 and to just relax.

Thanks so much, I will definitely recommend and use again.

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Efficient & friendly

The move day was the day I was dreading but within minutes of Wojtek & Andrew arriving I knew I had made the right choice and all my fears vanished.
Wojtek was so organised and efficient in loading the van and quickly in spite of us been in a second floor flat with no lift.
The whole process from booking, paying, updates, advice was comprehensive and you always felt well informed.
We had a long distance removal (with me travelling in the van) and an easy unloading after a long journey. It was a pleasant trouble free day which was down to the professionalism of the two man crew.
I would recommend London Van Man to anyone.

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Really smooth house move!

Wojtek and Andrew were really helpful and speedy. They went over and above to help us have a smooth house move. They put together some of our furniture for us expertly too! We had used London Man Van in a prior move and they were great, but last time used another company and they were nowhere near as good. Very happy I used LMV again I won’t be using anyone else again!

December 8, 2022
Unprompted review
Rated 1 out of 5 stars

Accident waiting to happen

Appalling driving on A40 Weds 7th December swerved lanes nearly causing an accident sped off towards Acton. Imagine how they really deal with your stuff. Aggressive and poor driving on a dark evening is dangerous to you others and your customers. Avoid.

December 7, 2022
Unprompted review
London Man Van | LMV TRANSPORT LTD logo

Reply from London Man Van | LMV TRANSPORT LTD

We’re very sorry to hear about your experience and take your feedback extremely seriously. The behaviour you described is unacceptable and does not reflect the standards we maintain at London Man Van. Safety on the road is our top priority, both for our drivers and for others.
We will investigate this incident internally and take the necessary steps to ensure it is addressed appropriately. Thank you for bringing this to our attention — your report helps us maintain accountability and improve our service.
— The London Man Van Team

Rated 4 out of 5 stars

Marcin was very helpful

Marcin was very helpful on the move and really appreciated him. What wasn't made clear enough by the company was that by hiring 1 man you are not getting a removalist, just a driver. After some exchange it was agreed that he would help after all. His help was much appreciated and he was a friendly and very efficient man. Ensure you always book 2 men if you need help, even if you have 1 person your end.

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service throughout!

Marcin was quite friendly and went out of his way to make sure that our items were loaded in a timely matter. Our flat is on the second floor and in spite of having multiple small items that they had load to the van (that was parked on the other side of the road. I do live on a high street) he maintained a sense of humour and professionalism. Definitely recommend!

November 11, 2022
Unprompted review

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