London Graphic Centre Reviews 776

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service received. Many people appreciate the good value and the wide selection of items, especially the range of Japanese stationery. Consumers frequently highlight the prompt dispatch and efficient delivery services, noting that items often arrive quickly and are well-packaged to prevent damage. However, some customers also noted issues with the ordering process and delivery. A few people experienced slower dispatch times or problems with couriers, particularly with DX delivery, which led to delays or missed deliveries. There were also instances where orders arrived incomplete or with missing items, and some reviewers expressed dissatisfaction with the lack of communication regarding these issues.

What people talk about most

Product

Users describe positive interactions with products, often highlighting the fantastic selection, excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently praising its swiftness and efficiency.... See more

Order

Customers had ambiguous experiences with order. While many found the ordering process easy and praised quick... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent quality of items, including... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and prompt service, highlighting... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very pleased with the items I ordered, namely Arches watercolourpaper and Dr Martins bleed proof white and each product was discounted in price. The order was a little slower to dispatch than othe... See more

Company replied

Rated 5 out of 5 stars

I use London Graphic Centre for a few purchases and this review is for the Khadi, white, roll- up sketchbook which I often buy from them. I use this paper for hand painted book covers as it is not too... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Zoe in Customer Care, highly recommend on that basis alone. Thank you again Zoe :-) Paid for next working day delivery and was initially let down by the courier. Zoe was pat... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, and this is such a rare feature of retailers these days! A faulty product was sent once and the company refunded me straightaway having shon them a photograph. I also had... See more

Company replied


Company details

  1. Art Supply Store
  2. Art Handcraft
  3. Craft Store
  4. Office Supplies Store
  5. Pen Store
  6. Print Shop

Written by the company

Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

776 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Don’t believe their shipping policy

Despite their claim that most orders placed before 2pm are shipped the same day, my order which was placed before the cutoff time still hasn’t been despatched two days later. I’m not impressed!

April 8, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hello J,

Thank you for your review.

While many orders placed with economy shipping are dispatched the same day, we can only assure this if you place an order, before 2pm, with next-working-day delivery.

Our team are working hard to fulfil more orders than usual this week, after the Bank Holiday weekend.

The expected delivery for orders placed with economy shipping is 3-5 working days.

Please do get in touch if your order is delayed.

Email: info@londongraphics.co.uk
Telephone: 02077594500

I'm sorry that we were unable to dispatch your order the day it was placed and for any inconvenience caused.

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Great service,…and value.

Great service,which was fast and great value for money. I knew what I needed so very straight forward to order etc. Thank you!

April 1, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Andrew,

Thank you so much for a great review!

Best Wishes,
Customer Care

Rated 1 out of 5 stars

Family day out ruined

Every family trip to London over the past several years would not have been complete without a pilgrimage to the London Graphic Centre to close out the day. That was until today when a member of staff decided that they wanted to be rude to my disabled partner and 3 year old daughter. Whilst my daughter was being inquisitive she was doing no harm, yet the staff member decided that she was overstepping the mark.

We had tolerated the lack of accessibility for someone with cerebral palsy as my partner can just about manage the steps, but now we will be taking our business elsewhere.

For today's transaction, the items I selected were returned and I will instead be ordering these elsewhere.

London Graphic Centre would do well to learn to encourage the younger generation to explore and feel comfortable in their shop, which includes welcoming, inclusive and tolerant staff. After all today's toddlers are the next generation of art students, artists and hobbyist creatives, and therefore customers of their shop.

I cannot remember the last time I have returned items to a store because of the attitude of a member of staff, in fact this may well be the first time. This experience ruined our family day out, and that is simply unforgivable.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Easy online ordering

Easy online ordering. Really well priced paints. Responded quickly to email enquiry. Goods delivered promptly.

March 16, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Jackie,

Thank you for 5 stars!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Prompt.

True to their word I was alerted when tinted charcoal blocks were in stocc, I ordered and received them within a day.

February 27, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi John,

Thank you for a great review!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Excellent Service

My order came very quickly and I am pleased with it. I often buy from London Graphic Centre as they have a great choice of items all of which are excellent quality. I’m really into Japanese stationery so this is the place for me! Another bonus is that I can have my parcel delivered to my local Rymans store, so I don’t have to worry about being in for the postman.

March 13, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Joyce,

Thank you for a great review!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Great service at London Graphics Centre, Covent Garden

Great service from the staff at London Graphics Centre - I was having some copying done and I think the young man who served me was called Louis - forgive me if I got that wrong! His service was impeccable and when I managed to give myself a paper cut, he went and fetched some antiseptic gel and a plaster! Lovely to have such a great experience and I will return! Niall

March 5, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Niall,

We are so glad that you received great service from Louis!

Thank you for showing appreciation for our team, we hope to see you again soon.

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Watercolours

Great top quality products for watercolour needs

February 23, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Jack,

Thank you for a great review!

We hope to see you again soon.

Best Wishes,
Customer Care

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ A Stationery Lover’s Dream in London

⭐⭐⭐⭐⭐

A dream store for anyone who loves stationery! The selection is outstanding, especially the range of Japanese stationery products. The highlight for me was the beautiful Midori notebooks — exceptional quality and thoughtfully designed.

They also offer an impressive variety of writing instruments, including high-quality pencils, leads, and mechanical pencils. Whether you’re a casual writer or a serious stationery enthusiast, there’s something special to discover.

The staff were really nice — attentive, patient, and very well informed. They took the time to answer questions and offer helpful recommendations without any pressure.

A must-visit if you’re in London, particularly if you appreciate fine stationery.

February 2, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Anil,

Thank you for a splendid review!

We are so glad that you're into Japanese stationery too. We agree that the quality materials and design of these products brings an element of luxury to practical items.

Thank you for showing appreciation for our wonderful team, too.

We hope to see you again soon!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

great customer service

quality products, great customer service

February 21, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi There!

Thank you so much for 5 stars!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

500ml acrylic paint

Received my paint as expected in good order

January 16, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Jason,

Thank you for your review!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Superb product promptly delivered

I bought a half pan paint set and what a difference good quality paints make. And LGC were able to send them out very promptly.

January 5, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Alastair,

Thank you for your review!

We are passionate about offering high quality materials to help our creative customers exceed their own expectations!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Good quality product.

Good quality product.
Great customer service.
Friendly responses to queries.
Reliable and prompt delivery via Royal Mail.
Thank you.

January 7, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Denise,

Thank you for your review!

I'm so glad that we hit the mark in these areas.

Best Wishes,
Customer Care

Rated 1 out of 5 stars

Item not delivered.

They use DX for delivery and so, several weeks after paying for next day delivery, the item still has not arrived.

Addition/Edit: While there has been a reply to this review some three weeks after I posted it, I've not had my emails replied to for weeks now, suggesting the PR of replying to online reviews is a priority over communication with customers.

January 8, 2026
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi There,

Thank you for your review.

I'm very sorry that we have no emails that have not been replied to in our inbox.

Please email again (info@londongraphics.co.uk) or call 02077594500.

Best Wishes,
Customer Care

Rated 1 out of 5 stars

Shocking customer service, money grabbing and useless. AVOID

Shocking customer service.

Ordered a gift for my father plus some extras for xmas. I was aware it may arrive after as I was a bit late. No notifications for days after, then suddenly a shipped notification day before Xmas eve, great!

Then late just before 17:30, an email and refund for the main gift, sorry not in stock but we shipped the extra (which by the way is useless without the main gift) .

No phones answered and apparently "closed".

Useless and brainless, why ship the spare without the main part except to take my money even though there are failures in all areas at their end.

Bloody disgraceful. AVOID!

December 23, 2025
Unprompted review
London Graphic Centre logo

Reply from London Graphic Centre

Hi Cassandra,

Thank you for your review.

I'm so sorry that you are not happy with the service you have received.

Unfortunately, if you do not order in time for your order to be processed and delivered when you need it, it is unlikely that you will receive an order early at Christmas, during retailers' busiest period.

I sincerely apologise that an item was out of stock from your order.

If you no longer wish to have the item you received, contact customer care (info@londongrpahics.co.uk) and we can assist with a return and ensure than you receive a full refund.

Best Wishes,
Customer Care

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