London Heathrow Cars Reviews 

88
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, punctual drivers who provide exceptionally comfortable and smooth rides to the airport. Consumers highlight the great communication, clean vehicles, and courteous assistance with luggage that consistently makes every journey completely stress-free. Some reviewers were not happy with unexpected travel complications and occasional scheduling issues. A few customers experienced minor arrival delays or felt there was a lack of empathy and flexibility when handling sudden flight diversions. Despite these specific concerns, most consumers generally find the overall service highly reliable, prompt and efficient for their ongoing travel needs.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising punctual drivers, clean... See more

Staff

People report positive experiences with staff, highlighting that drivers are consistently punctual,... See more

Location

Consumers find location to be ambiguous, noting that while it serves as a way to go for a rather extended... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great ride Saturday morning. Never used Heathrow Cars before so was new to us. Living so far from Heathrow, we didn’t know what to expect. Driver turned up very early but patiently sat and waited. We... See more

Rated 4 out of 5 stars

We booked three trips: LHR to Windsor; Windsor to London; and London to LHR. The first and last were very good. The second was a bit less so. The trip to the airport was very well done, taking only 35... See more

Rated 5 out of 5 stars

Was very pleased with the service from start to finish. Streamline booking process and notification texts prior to arrival. Drivers arrived on time. Excellent service and would recommend them.... See more

Rated 5 out of 5 stars

Excellent Service. I arranged for my son to be picked up from Heathrow and from start to finish the booking staff, the driver Suresh, were all so helpful and polite. The pick up was on time and the d... See more


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service

Written by the company

London Heathrow Cars is Heathrow’s largest and most established taxi company, providing reliable, fixed-price transfers across London and the UK since 2004. We serve both business and leisure travelers, covering airports, cruise ports, events, hotels, group transport and sightseeing tours. Based at Heathrow, we offer pre-booked and on-demand pickups from all terminals, with a fleet of standard and executive vehicles driven by licensed, professional chauffeurs. Bookings can be made securely online or by phone, with flexible payment options—pay by cash or any major credit card. With transparent pricing, 24/7 availability and a commitment to punctual service, we’re the trusted choice for local and international travelers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

88 reviews

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1-star

No recent history of asking for reviews

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4.5

All reviews

(88)

30 reviews in the last 12 months

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Rated 4 out of 5 stars

We booked three trips

We booked three trips: LHR to Windsor; Windsor to London; and London to LHR. The first and last were very good. The second was a bit less so. The trip to the airport was very well done, taking only 35 minutes (at 7:00 am on December 24th), with a skillful driver avoiding breakdowns on the motorway. The service is not cheap, but avoiding luggage transfer via the underground and/or bus was worth the expense.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! We had a very friendly and efficient driver who was punctual and got us to Heathrow in great time. Highly recommend this service!

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great ride / driver very professional

Great ride Saturday morning. Never used Heathrow Cars before so was new to us. Living so far from Heathrow, we didn’t know what to expect. Driver turned up very early but patiently sat and waited. We left on time and driver was professional, polite and smartly suited.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Pick up from Heathrow

Excellent Service. I arranged for my son to be picked up from Heathrow and from start to finish the booking staff, the driver Suresh, were all so helpful and polite. The pick up was on time and the driver was brilliant, it was a nice finish to a great holiday. I thoroughly recommend this company and won’t hesitate to use them again. Just to add, they track the flights and adjust the pickups accordingly, which is so helpful. Thank you to all.

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Cab driver turned up 10 mins late for…

Cab driver turned up 10 mins late for airport dropoff, told me he had been waiting at the bus stop up the road since 6am!!! Said he didn't have my correct phone number to call me. Office said he was outside my house he wasn't, they said they would get him to ring me, he didn't, was very casual in I was at the bus stop I'm not paying £60 odd for him to wait at the bus stop when I have a plane to catch. Rubbish driver and service was rubbish as well. Don't use them

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

The driver

The driver, Fariha (spelling?), was well on time, patient, made me feel relaxed and not hasty. She drove nicely and smoothly and allayed my worry about airport luggage trolley, i.e. that it was free to use without any need to insert a pound coin to pull it out. She even helped me load my luggage onto the trolley. God bless her and her loved ones.

August 1, 2025
Unprompted review
London Heathrow Cars logo

Reply from London Heathrow Cars

Thank you for sharing such kind words about your journey with Fariba. Your thoughtful blessing will mean a lot to her and we’ll be sure to pass it on.

Rated 5 out of 5 stars

Highly recommended!

Reliable and friendly service as well as an easy booking process - would definitely recommend and will be using this service again myself!

July 19, 2025
Unprompted review
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Reply from London Heathrow Cars

Thank you for your kind words and recommendation. We’re glad to hear you found our service reliable, friendly and easy to book. We look forward to assisting you again on your future journeys.

Rated 5 out of 5 stars

so easy to book car

It is so easy to book car with them. Their drivers are very helpful smart and drive very clean cars. Aways on time and keep in touch with texts. I have used them many times nd wouldn't go anywhere else. Top rate service thank you.

June 10, 2025
Unprompted review
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Reply from London Heathrow Cars

Thank you for your wonderful feedback and loyalty. We truly appreciate your continued trust and look forward to welcoming you again soon.

Rated 5 out of 5 stars

The booking was easy and the driver…

The booking was easy and the driver turned up on time. Very efficient service and a comfortable ride in the Mercedes to Heathrow . .definitely would recommend .

July 8, 2025
Unprompted review
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Reply from London Heathrow Cars

Thank you for your kind feedback. We’re pleased to hear that you enjoyed a comfortable journey in our Mercedes. Your recommendation means a great deal to us and we look forward to assisting you again.

Rated 1 out of 5 stars

Pitiful

Worst experience I’ve ever had hiring a car. We got off the train in London and when we got to the station proper, there were several drivers waiting for their clients. Not ours. I called the company and asked where our driver was. They said he texted and called me. I finally figured out he was using WhatsApp which I have set not to alert me because I only use it to talk to one person in Colombia. Instead of coming to get us, he gave directions to go find a restaurant and he would be waiting for us at the bottom of some stairs. I told him I have difficulty on stairs and asked him to pick us up at the handicapped drop off/pickup point which he said he wouldn’t do. I told him to go away and we just took a taxi which didn’t require stairs. I rate these people as unprofessional and the most pitiful of the many private vehicles I have hired in other countries, totally unprofessional.

July 4, 2025
Unprompted review
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Reply from London Heathrow Cars

We are sorry to hear that your experience did not meet your expectations, and we would like to offer our sincere apologies for the inconvenience caused.

Our driver had arrived early and was waiting in the designated area for private hire vehicles, a nearby side road where it is both safe and legal to stop. This is standard practice for most private hire services unless a ‘Meet & Greet’ option has been specifically booked. This approach helps avoid congestion and penalties and ensures a smoother and safer pickup process.

We understand there was some confusion as you were waiting at the taxi rank, which is strictly reserved for licensed London Black Cabs and unfortunately not accessible to private hire vehicles. To assist with locating him, the driver shared his precise live location via WhatsApp to make it easier to find him.

Had a ‘Meet & Greet’ service been pre-arranged, the driver would have parked in the designated car park and met you inside the station.

Thank you again for your feedback.

Rated 5 out of 5 stars

So happy I booked with London Heathrow…

So happy I booked with London Heathrow Cars instead of relying on Uber. Given the time we left, our extra baggage and the surcharges, it worked out to be less money and stress. Also, I liked knowing ahead that they would be there and not worrying if someone would take my request. My driver arrived almost 30 minutes early and was very professional. And the communication with the main office was perfect. I will definitely book again.

June 18, 2025
Unprompted review
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Reply from London Heathrow Cars

Thank you for sharing your experience. We’re delighted to hear that choosing London Heathrow Cars gave you both peace of mind and value compared with other options. We truly appreciate your kind words and look forward to assisting you again.

Rated 5 out of 5 stars

Best service you could wish for

The company is superb!
The driver excellent!
The experience fabolous

I will be using you again, please continue going as you do, wish other companies were the same as you

May 31, 2025
Unprompted review
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Reply from London Heathrow Cars

Thank you so much for your wonderful feedback. We’re thrilled you enjoyed the service and that our driver helped make your experience fabulous. Your kind words mean a lot — we’ll keep doing our best and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Trip to Heathrow

Helpful and friendly staff on phone. Friendly and professional driver. Would highly recommend.

June 3, 2025
Unprompted review
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Reply from London Heathrow Cars

Thank you for your kind feedback. We’re glad to hear our team and driver made your journey to Heathrow a positive one. Your recommendation is greatly appreciated and we look forward to assisting you again.

Rated 5 out of 5 stars

Excellent service and communication

I organized my granddaughter’s first solo trip to Europe and wanted to make sure she was met at the airport and safely transported to her hotel. The personal service offered by this company relieved any anxiety about her travelling alone. The staff could not have been more helpful and kind and responded quickly to changes in arrangements. Highly recommend!

May 26, 2025
Unprompted review
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Reply from London Heathrow Cars

Thank you for your kind words. We’re so pleased we could provide peace of mind for your granddaughter’s first solo trip and ensure she arrived safely. We truly appreciate your recommendation and look forward to assisting again in the future.

Rated 5 out of 5 stars

Exceptional

Great service. Helped me out at very short notice. Excellent communication and a lovely driver who got me home safely after a long day of travelling.
Five star service!

May 16, 2025
Unprompted review
London Heathrow Cars logo

Reply from London Heathrow Cars

Thank you for taking the time to share your experience. Your kind words mean a lot to us and we look forward to assisting you again whenever you need us.

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