London Mosaic Reviews 

27
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

London Mosaic provided excellent advice on the design of the Victorian tiles for the path. Discussions with the sales and design advisor were helpful and very professional and the design outcome was p... See more

Rated 3 out of 5 stars

The tiles are good but very expensive- and they take ages to arrive. My main contention though is that They recommended a tiler that fobbed me off for almost 2 weeks after taking £550 off me for mater... See more

Company replied

Rated 5 out of 5 stars

Thank you Orhan and the London Mosaic team. You were incredibly helpful when I needed an order at very short notice before Christmas. Your plan was excellent and your follow up when I made some chang... See more

Company replied

Rated 5 out of 5 stars

From beginning to end we dealt with a number of staff at london mosaic they were friendly and helpful and no hiccups as we switched between people. When it came to an unexpected snag as we were instal... See more

Company replied

Company details

  1. Tile Store

Written by the company

Victorian floor tiles and contemporary geometric ceramic tiles. Specialists in the design and supply of mosaic tile schemes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27 reviews

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4.4

All reviews

(27)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb quality products delivered on…

Superb quality products delivered on time and expertly packaged. A great company to deal with from start to finish. Excellent communication from all departments especially the design team who were able to offer us a number of design options to improve the hallway.
Initially, we were unfortunate enough to select the wrong tiler to carry out the installation of our hallway tiles and due to poor workmanship had to remove them.
London Mosaic (LM) were very helpful finding us a skilled tiler and and ensuring we had all we needed to complete our hallway. LM went above and beyond the normal level of customer service we had expected to ensure we were able to realise our vision.
Would highly recommend London Mosaic and will no doubt use them again.

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

great support at all stages

From beginning to end we dealt with a number of staff at london mosaic they were friendly and helpful and no hiccups as we switched between people. When it came to an unexpected snag as we were installing that required extra tiles very quickly. David Boon was incredible! He had what we needed over to us within a few hours!! Never known anything like it and I'm a supplies manager! great work.

October 12, 2021
Unprompted review
London Mosaic logo

Reply from London Mosaic

Dear Luke,

Thank you for taking the time to share your review with us on here and we are delighted to see that your experience has been a positive one! As a team, it means a lot to receive such lovely feedback and we will make sure all of our members of staff are notified of their great work!

Thank you again and do not hesitate to contact us should you require any further information or assistance in the future.

It was a pleasure working with you!

Kind Regards,

The London Mosaic Team

Rated 3 out of 5 stars

Lovely colours and designs but not a great customer experience unfortunately

Lovely tile colours and great designs but I’ll be going elsewhere unfortunately. Sent an email in for a quote, had to chase after nearly two weeks. Also asked for some sample colours but didn’t get them until I chased again; and asked for tiler recommendations and none of them got back to me bar one!

July 26, 2021
Unprompted review
London Mosaic logo

Reply from London Mosaic

Dear Sara,

We are very sorry to hear that your experience was not up to our usual high standards on this occasion.

We have seen an unprecedented increase in both enquiries and disruptions due to circumstances beyond our control.

If we can be of any further assistance, please feel free to contact us.

Kind regards, London Mosaic

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