Everything worked perfect - easy and fast access to very many attractive sightseeings and museums. The Uber Boat trip is great and gives you a free view from the river. Only the Hop-on/ Hop-off-bu... See more
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When I used the London Pass, everything worked perfectly, as it should. I was able to see all the sights I wanted to see at a cheaper price. The only thing that is a bit confusing is that in one p... See more
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We got into the muesums faster and we saved a lot of money and time. We are a bit dissapointed with the buses cause we waited long to get on a bus and the bus stops weren't visibile and hard to unde... See more
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There is a good range of activities available. I think however that's disingenuous to include free activities on the passport as it inflates its value artificially. Having said that, I DID find it e... See more
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Company details
Information provided by various external sources
Discover more & spend less with The London Pass! Visit over 80 attractions in one of the world's greatest cities, including Tower of London, Westminster Abbey, and Windsor Castle at no extra cost - all with one convenient pass. Take in the view from The Shard, sail down the Thames, or learn about London's fascinating Royal history with the only all-inclusive pass. Great savings on admission prices! Learn more on londonpass.com
Learn more about the London Pass
Written by the company
- Save Money!
- Free entry to your choice of over 80 top London attractions
- Save Time!
- Skip the lines at a number of selected attractions saving you time during busy periods
- Save Stress!
- The London Pass has everything you need for the perfect day out helping you make the most of your time in the city
Contact info
London, United Kingdom
- +44 20 7293 0972
- info@londonpass.com
- www.londonpass.com
4.4
Excellent
24K reviews
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Overall great value
Overall great value i was able to use a lot of the activities in the 10 days I purchased. I just would like them to have updates on the sites, I went all the way to Greenwich and all attaccions were closed due to private events, so not a nice experience. The rest was good.
December 9, 2025
Reply from The London Pass
Hi Tania,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
It failed on the first day and I…
It failed on the first day and I couldn’t access the Shakespeare’s Globe tour. They said th system wasn’t working and there was nothing they could do about it.
December 9, 2025
Reply from The London Pass
We’re truly sorry to hear about your experience and understand how disappointing that must have been. We apologize that a system issue prevented you from accessing the Shakespeare’s Globe tour. We know how frustrating it can be when plans don’t go as expected, and this is not the experience we want for our customers. We will be investigating this further to help prevent similar issues in the future.Thank you for taking the time to share your feedback. If you wish to share more details, please kindly contact us at customerfeedback@gocity.com.
Kazim was very helpful in the Bus tour.
December 12, 2025
Unprompted review
Reply from The London Pass
Hi Jaime,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Helped us cover all of our important…
Helped us cover all of our important site seeing targets
December 12, 2025
Reply from The London Pass
Hi Joyce,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
The London pass worked perfectly every…
The London pass worked perfectly every time. The staff were quick to scan our passes and didn't wait long to get into attractions. No complaints. I would definately use it again.
December 12, 2025
Reply from The London Pass
Hi Terre,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Great value for money if you pack in your days
There is a good range of activities available. I think however that's disingenuous to include free activities on the passport as it inflates its value artificially. Having said that, I DID find it excellent value. It would be good to have the Hop-on Hop-off pass as 2x24 hour passes instead of a single 2-day pass as I think it could be better utilised that way.
November 12, 2025
Reply from The London Pass
Hi Lorraine,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Reply from The London Pass
Hi Sanna,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Excellent cost-benefit ratio
Excellent cost-benefit ratio, if you are planning on staying longer than 5 days and visiting many spots, this is the way!
Even for shorter visits I would recommend the London Pass, it's a much better deal
November 28, 2025
Reply from The London Pass
Hi Marcio,
We appreciate you taking the time to leave us a review. Your feedback is valuable to us as it gives us constant motivation to improve and provide the best services possible.
Regards,
Go City
Great value for money
Great value for money! We have bought a London Pass PLUS for 4 days for £180 per person. There is so many attractions and everyone will find something for themself. Highly reccommened!
November 7, 2025
Reply from The London Pass
Hi Lukasz,
This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.
Regards,
Go City
Reply from The London Pass
HI Laura,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
I visited 16 attractions with my 5 day pass
I visited 16 attractions with my 5 day pass saving me close to 50%, it was very eay to buy and use the pass.
I would highly recommend buying a pass but remember to cram as much in as possible over the days of the pass to save more.
November 25, 2025
Reply from The London Pass
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Reply from The London Pass
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Most convenient way to experience london
The London pass is a great way to see a whole bunch of attractions easily. Once we had the pass we didnt need to worry about ticket lines or how much we were spending at each place. We also went to a few attractions we otherwise would not have known about thanks to the options the pass gave us.
November 7, 2025
Reply from The London Pass
Hi Collin,
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.
Regards,
Go City
Reply from The London Pass
Hi Sapfo,
We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
For 1 day pass
For 1 day pass, London big bus tour(2-day validity) cannot be used when we tried to use it only on the 2nd day, the conductor said it was expired. what went wrong? we need to use the bus on 1st day ? then the ticket will be valid still on 2nd day?
November 1, 2025
Reply from The London Pass
Hi there,
Thank you for sharing your feedback. We’re sorry to hear about the confusion with your Hop-On Hop-Off Bus tour. To clarify: the Big Bus ticket included with your pass is valid for two consecutive calendar days, starting from the day it is first scanned. This means the ticket must be scanned on the first day you want to use it, otherwise it won’t be valid for the following day. It is not a 48-hour ticket.
When you board for the first time, the Big Bus team will scan your pass and give you a paper ticket, which you’ll need to keep and show on the second day as well. We encourage customers to scan their ticket on the first day they plan to ride so they can enjoy the full two consecutive days of access. If you have any further questions, our friendly support team are always here to help.
Recommend it
The card was very useful for the museums and monuments we wanted to go. Only thing is for the amount we paid it could also include public transports, at least the underground.
November 7, 2025
Reply from The London Pass
Hello,
This made our day! Your review means a lot to us. We hope to serve you again in the future.
Regards,
Go City
Room for improvement
The concept is very good and it actually allows to save a lot of money if you manage to efficiently schedule time, places and distances.
The problem is that the App supposed to help you planning is very limited and does not consider the actual timing of the different attractions, hence at the and you have to do almost everything manually. Indeed not all attractions can be booked from the App and many have particular time slots.
November 4, 2025
Reply from The London Pass
Hi there,
Thank you for sharing your feedback. We’re delighted to hear that you found the concept valuable and were able to make the most of the pass — it’s great to know it helped you save while exploring.
We appreciate your comments about the planning features in the app. While we provide booking guidelines and key information for each attraction, we also encourage customers to check attraction listings, opening times, and availability before travelling, as well as group nearby attractions together to create the smoothest possible itinerary. Your feedback helps us continue improving the planning experience, and we’ll be passing it along to our product team.
If you have any specific issues you’d like us to review please kindly contact us at customerfeedback@gocity.com
Thank you again for your thoughtful review, and we hope you enjoyed your adventure with Go City.
Very good
Very good, but it would be better if you could have a day break for example, not consecutive days.....it is very tiring when you choose a more than 3 days pass.
November 14, 2025
Reply from The London Pass
Hi Cris,
We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.
Regards,
Go City
practical but also confusing
It is very convenient to use. You don't always have to buy the tickets separately first, which makes things easier and saves time.
However, there was information about what our LondonPass Plus should cover.
Once we got there, we were told that it wasn't actually included in our type of pass.
For example, there were signs at the Hard Rock Cafe saying that every pass holder gets a free burger, and the musical Wicked was supposed to offer free or discounted admission, but that wasn't the case either.
In terms of price, it didn't really save us much compared to paying for each attraction separately.
November 14, 2025
Reply from The London Pass
Thank you for sharing your feedback with us. We’re happy to hear you found the pass convenient, but we’re sorry for any confusion regarding the attractions included with your London Pass Plus.
To clarify, Wicked the Musical is included in our Explorer Pass, not the London Pass Plus. The same applies to the Hard Rock Café offer—this benefit is also exclusive to the Explorer Pass, where guests receive a two-course Gold Menu meal along with a non-alcoholic drink. To ensure you have the best experience, we encourage customers to review the pass offerings ahead of time, and our friendly support team is always here to help if you ever need guidance or clarification.
Thank you again for taking the time to share your experience. We appreciate your feedback and hope we can provide you with an even smoother and more enjoyable experience in the future
I bought a two day London pass to spend…
I bought a two day London pass to spend time with my son. The places that we were able to book and visit were great, however, we spent more time travelling and not getting into places due to them being busy and not having walk in availability or closing times had changed and weren’t listed on your website. I could have paid for the places I visited on these two days and it would have cost me less than the passes. I wouldn’t buy again due to the unavailability/uncertainty of only being able to get into attractions if they aren’t the first thing you choose to do in the morning , then if they aren’t you are given a time slot for later in the day. So planning becomes a non issue as you can’t plan. Also frustrating as even though some places do have times slots you couldn’t book them through the site.
October 28, 2025
Reply from The London Pass
Thank you for taking the time to share your feedback. We’re really glad to hear you enjoyed the attractions you were able to visit, but we’re sorry to learn about the difficulties you experienced with availability and changing opening hours.
To help guests make the most of their passes, we highly recommend grouping attractions by area and reviewing the “Know Before You Go” section on each attraction listing, where we share important tips, updates, and guidance to help you plan your adventure smoothly. These sections often include the latest information on opening times and any special requirements.
We also strongly encourage customers to pre-book attractions whenever possible, as this can significantly reduce wait times and ensure entry—especially during busy periods.
We appreciate your comments and will continue working with our attraction partners to improve availability and clarity, so future visits feel easier to plan. Thank you again for your feedback
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