I am on my first week. When applying the process was easy to understand and thorough, including photo. I like that it is not subscription based and I can order supplies ahead of time as I travel a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service and attention every time without fail. Thank you Team you do a great job always. Shout out most especially to Ayesha who receives my endless requests for how I want my package posted... See more
Been using Saxenda injections last 3 weeks and already seen big difference in weight loss , Wish I knew about this product before as I Have spent a lot money on other supplements and hasn’t wor... See more
Company replied
Edited: Originally I had no contact from LSC however have now had an email to advise there was a UK wide supply issue which has been resolved. Have been advised package will arrive tomorrow. Orderin... See more
Company replied
Company details
Information provided by various external sources
The London Slimming Clinic is part of a CQC regulated and registered private health clinic based in London. Our staff has been fully trained in various aspects of effective and practical weight management and regularly keep up to date with new clinical evidence and weight management strategies in order to provide patients with a clinically effective and practical weight loss solution. The medication prescribed by our healthcare professionals is Saxenda. At our clinic all consultations are carried out face to face by fully trained registered prescribers. After a thorough review Saxenda is prescribed and issued. The clinical team has also developed expertise in online consultations. Our medical questionnaire is specifically designed to ensure all key information about your health is captured.It is then reviewed and assessed by the prescribes to ensure Saxenda is prescribed and dispensed appropriately to only those who can safely take it. You can therefore buy Saxenda starting from £49 per pen with confidence. Saxenda is a UK licensed, MHRA and FDA approved prescription-only weight loss injection. It is licensed for weight-loss for those who are overweight and with Obesity. In our weight loss programme, adding Saxenda to a sensible meal and exercise plan helps you lose weight and keep it off.
Contact info
23A Seven Ways Parade, Woodford Avenue, IG2 6JX, London, United Kingdom
- +44 20 8550 2276
- contact@londonslimmingclinic.co.uk
- www.londonslimmingclinic.co.uk
4.6
Excellent
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Placed my order on the 8th march took…
Placed my order on the 8th march took money out in minutes no correspondence and no order!!!!
March 12, 2022
Unprompted review
BEWARE - POSSIBLE SCAM
I placed my order Tuesday 8/3/22. They took my money in minutes!! I have phoned numerous times a day. No answer or no response after I've left messages. I have also used their "contact us" system AND individual email address.
I HAVE HAD 1 RESPONSE!
Citing supply and delivery issues BUT did confirm that I would receive a special delivery of order tomorrow?!
Let's see because I haven't received courier tracking etc, so I very much doubt it.
To give the clinic 1 more chance to deliver, I will update this positively if I do indeed receive my delivery tomorrow. But for now BEWARE.
March 11, 2022
Unprompted review
Reply from London Slimming Clinic
Dear Samantha,
Thank you very much for your feedback. Unfortunately there were ongoing stock issues from the manufacturers affecting all pharmacies across the UK with which we had no control over whatsoever. We were also not informed of this in advance so were unable to communicate with yourself prior to placing your order.
Once we were made aware we had contacted you, and I can see that you had requested for your order to be cancelled after receiving that email. A full refund was provided to yourself the same day.
The supply issues have now been resolved and we have commenced same day/next day dispatch. We have also taken measures to ensure our supplies are not affected in case of future stock issues. If there is anything we can help you with then do please get in touch.
London Slimming Clinic Customer Service Team
Been using Saxenda injections last 3…
Been using Saxenda injections last 3 weeks and already seen big difference in weight loss ,
Wish I knew about this product before as I
Have spent a lot money on other supplements and hasn’t worked for me.
Also this company always answer the phone and have been very helpful showing how to inject yourself and any questions explained.
Definitely recommend this company.
Raj
March 11, 2022
Unprompted review
Reply from London Slimming Clinic
Dear Raj,
Thank you very much for your feedback and appreciation. We are here to help you with any further assistance required.
London Slimming Clinic Customer Service Team
I have ordered my Saxenda pen 3 days…
I have ordered my Saxenda pen 3 days ago. I have no updates whatsoever. I tried ringing them with no answer and at last filled up the enquiry form. I just saw the reviews and now I am worried about my item whether it will be dispensed. So unfortunate that I failed to look up the reviews before placing the order.
March 10, 2022
Unprompted review
Reply from London Slimming Clinic
Dear Anu,
Thank you very much for your feedback. I do regret that on this occasion we were unable to provide the high level of service we had been providing in the past. Unfortunately there were ongoing stock issues from the manufacturers affecting all pharmacies across the UK with which we had no control over whatsoever. We were also not informed of this in advance so were unable to communicate with yourself. Once we were made aware we did try to contact all patients to inform them of the delay, however in your case it may have reached your junk/spam box or just not reached you due to a technical issue.
The supply issues have now been resolved and we have commenced same day/next day dispatch. We have also taken measures to ensure our supplies are not affected in case of future stock issues. If there is anything we can help you with then do please get in touch.
London Slimming Clinic Customer Service Team
No great!
So my first 2 orders went amazingly shipped super quickly but this time I ordered 3 early Mon morning and still nothing iv emailed several times no answer Iv run out of my saxenda now and still no one's emailed me back if its not sent today its going to be atleast Tues 8 days after I ordered its not good enough and I don't think after this il be using you again esp when I recommend you to all my friends!
March 10, 2022
Unprompted review
Reply from London Slimming Clinic
Dear Anna,
Thank you very much for your feedback. I do regret that on this occasion we were unable to provide the high level of service we had been providing in the past. Unfortunately there were ongoing stock issues from the manufacturers affecting all pharmacies across the UK with which we had no control over whatsoever. We were also not informed of this in advance so were unable to communicate with yourself. Once we were made aware we did try to contact all patients to inform them of the delay, however in your case it may have reached your junk/spam box or just not reached you due to a technical issue.
The supply issues have now been resolved and we have commenced same day/next day dispatch. We have also taken measures to ensure our supplies are not affected in case of future stock issues. If there is anything we can help you with then do please get in touch.
London Slimming Clinic Customer Service Team
Poor communication lets them down
Like others have mentioned there have been some supply issues recently. There was therefore a delay with Saxenda being dispatched however I understand that this may have been outwith their control.
What is within their control is the way they communicate with customers which is fairly poor in terms of updates, a complaint was sent to them 4 days ago regarding incorrect charging and the lack of receipt of a promised item - no reply to this email as yet.
There are now many suppliers of Saxenda, I don't see that my future purchase will be via LSC.
March 8, 2022
Unprompted review
Reply from London Slimming Clinic
Dear Lorraine. I am really sorry that you have not received a response to your email. I have just checked and there are no emails which left without a response at this moment, and nevertheless emails are not left without a response for this length of time. Could you kindly forward your enquiry to contact@londonslimmingclinic.co.uk and we will look into this for you straight away and resolve any issues.
Hi I placed an order but had no email…
Hi I placed an order but had no email or response
March 8, 2022
Unprompted review
Reply from London Slimming Clinic
Dear Alisha. An automatic order confirmation is sent upon receiving an order which explains the next steps. You are then kept up to date including via the courier with a tracking link once your order is dispatched. These messages may have landed in your junk/spam box so please do check there. We also aim to respond to any messages as quickly as possible and within the same working day.
We are however unable to locate your order or email based on your name so can you kindly write to us on contact@londonslimmingclinic.co.uk and we will respond to your query.
Order of 3 Saxenda Pens
Edited: Originally I had no contact from LSC however have now had an email to advise there was a UK wide supply issue which has been resolved. Have been advised package will arrive tomorrow.
Ordering was simple, just one star dropped as i had to chase for an update rather than the company keeping me informed.
March 8, 2022
Unprompted review
Reply from London Slimming Clinic
Dear Becky, many thanks taking time out to review our service. We are really sorry that you did not receive the automatic updates, which may have been due to a technical issue. We will however look into this to ensure that you and all of our other patients are kept up to date with their order going forward without any issues.
I ordered and paid for Saxenda on the…
I ordered and paid for Saxenda on the Friday but received no email or confirmation about anything. I emailed them Them the same day and received a response confirming that my order has gone through and that my order would be sent out on Monday and delivered Tuesday due to fridge requirements and that was great, it’s now Tuesday and I still haven’t received my Saxenda or any emails regarding confirmation or delivery!
I have emailed several times with no response and tried to call them but nobody is available to take my call.
I am growing concerned now as I saved the money for the Saxenda and cannot afford to lose it. I will update review once I have received a response from London slimming clinic.
Update : London slimming clinic do contact me on the day I made this review and the person I spoke to informed me of the delivery situation and that it was all sorted now…
The person also apologised profusely about the lack of communication and said there was no excuse that I hadn’t received a confirmation email or receipt for my purchase and then emailed me as I was on the phone which was great, so the response from the clinic on this review does not reflect the situation and makes it look like they have done everything right..
I have no other issues about the clinic but I do refuse to be made out a liar about what happened in the clinic’s response to this review…
February 22, 2022
Unprompted review
Reply from London Slimming Clinic
Dear Debbie. I have had a look into this and can see that your order was dispatched without any delay and delivery confirmations were sent to you as well. Please note that orders placed on Friday evening cannot be dispatched prior to Monday.
I have also checked that someone from the clinic had spoken to you over the phone and responded to your emails on the same day you contacted us, therefore you were kept up to date.
We do aim to provide the best service we can and responding to queries is a key part of that process. I am therefore sorry to hear that on this occasion we did not reach your expectation. Please do contact us and let us know if there is anything else we can help you with.
Kind Regards
London Slimming Clinic Customer Service Team
The service is the best
The service is the best! I emailed them and within half an hour got a call back to discuss the questions I had. Very friendly and knowledgeable.
February 5, 2022
Unprompted review
Reply from London Slimming Clinic
Dear Shah,
Thank you very much for your feedback and appreciation. We are here to help you with any further assistance required.
London Slimming Clinic Customer Service Team
just wish someone would respond to my…
just wish someone would respond to my email??? been waiting a while and with something medical it is a bit nerve wracking to not have anyone respond
January 28, 2022
Unprompted review
Reply from London Slimming Clinic
Dear Sasha. Thank you for your review. We aim to respond to all enquiries which are made online and over the phone as soon as we can and within the same working day. Please can you check you have sent your email to the correct address, which is contact@londonslimmingclinic.co.uk.
Kind Regards
London Slimming Clinic Customer Service Team
Best prices and fast delivery
Best prices and fast delivery. Recommended!
July 14, 2021
Unprompted review
Excellent customer service !!
My goodness I emailed this company and expected a reply, maybe next day and within 15minutes I had a reply- the order was sorted !
Not only is saxenda fantastic the company is fantastic too !!
July 1, 2021
Unprompted review
I have ordered from London Slimming…
I have ordered from London Slimming Clinic 3 times now. First time I rang them for advice and was gives personalised and detailed information. I’ll be going to them for as long as I need to take Saxenda.
May 1, 2021
Unprompted review
Really informative website
Really informative website, the information pamphlets that came with the pens were extremely helpful and talks you through how to use, and what to expect!
May 1, 2021
Unprompted review
I have ordered twice from London…
I have ordered twice from London Slimming Clinic and they have been so easy to work with! My second delivery was sent back in error by DPD and Mo at the clinic helped get my parcel sent back out to me within two days and didn’t charge me any extra for delivery as it wasn’t my error. Their customer service is 10/10 and Mo kept me informed about my parcel at all times. I can’t thank you enough for getting my order back out to me! Thank you!
April 16, 2021
Unprompted review
Great servcie and price, highly recommend.
I was ordering Saxenda from another company and decided to try London Skimming Clinic. I completed a consultation in the morning, got a call from them an hour later and received my Saxenda the following day. Amazing service and prices. I highly recommend them.
December 6, 2020
Unprompted review
Reply from London Slimming Clinic
Thank you for your positive review. We are really pleased you were satisfied with our service.
I am very disappointed and not happy
I am very disappointed and not happy. I have only just got around to trying to use my Saxenda pen. I ordered two. They are both faulty. I followed the instructions. I put a needle on. Turned the pen to **- until I got a drop at the tip of the needle. At first the dial went to 0 but after a few more attempts it stopped moving. So I tried the other pen. Exactly the same happened. I even tried putting the dial higher and it still doesn't return to 0. What now? Can't contact the clinic as it looks like they are closed. Permanently??
October 5, 2020
Unprompted review
Do not trust this company
Do not trust this company. Their customer service is awful and I am not sure if their product is authentic. There website is now down.
July 29, 2020
Unprompted review
Reply from London Slimming Clinic
Good afternoon Sara,
Please can you email us your details so that we can respond to you accordingly, as we cannot find any existing profile with your name. I believe you may have left a review for the wrong company on here by mistake.
Our medication is supplied to us directly from the manufacturer. We are also regulated and approved by the MHRA to dispense the medication through the online clinic.
Kind Regards
London Slimming Clinic
The best supplier of Saxenda in every way!
I have only purchased Saxenda from chemists online and they have been a lengthy process and you pay before your application is even considered. This is not only the best price I have ever come across for this product you get a fast decision and only pay upon approval. From payment I had the product in my hand 48 hours later would have been sooner but the clinic missed the post I know this as they emailed me straight away. Just an excellent service from start to finish thank you Hina x
May 21, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.