London Theatre (.co.uk) Reviews 

14,024
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 933 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and customer service representatives for resolving booking mistakes, answering questions with genuine empathy, and recovering lost confirmation details efficiently. People consistently note that the website is extremely easy to navigate and user-friendly, making the entire booking process smooth and straightforward. Some reviewers were not happy with the ticket prices, noting that purchases can be significantly more expensive here compared to alternative ticket agencies or official sites. Consumer feedback additionally highlights frustrations regarding unexpected price increases and dynamic pricing shifts while attempting to secure preferred seats.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their remarkable professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick assistance and... See more

Booking process

People report ambiguous experiences with the booking process, with many customers praising the website as... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy it is to navigate the... See more

Price

Customers had ambiguous experiences with price, with some reviewers praising transparent pricing, no hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lucy was absolutely incredible. She genuinely cared about helping me as a person. In a world where customer service can often feel transactional, Lucy reminded me that kindness still exists. She... See more

Company replied

Rated 5 out of 5 stars

We had to cancel our theatre tickets at short notice due to our son being taken into A&E at home. Finnian was extremely understanding of our situation, and the venue very kindly agreed to give us a r... See more

Company replied

Rated 5 out of 5 stars

Received an email from London Theatre regards offers for Jesus Christ Superstar, went onto the site, chose date and ticket price and booked tickets, easy!!! Thanks LT.

Company replied

Rated 5 out of 5 stars

Great, easy to navigate website with a view from seat feature which makes choosing the right seat really easy. Good choice of price bands and dates available and tickets sent to email so no having to... See more

Company replied


Company details

  1. Event Ticket Seller
  2. e-Commerce Service
  3. Entertainment Agency
  4. Event Technology Service
  5. Theater Company
  6. Tourist Attraction

About London Theatre (.co.uk)

Written by the company

Welcome to

LondonTheatre.co.uk

your ultimate guide to the world of London theatre, from the heart of the West End to the vibrant Off-West End scene.





At LondonTheatre.co.uk, we are passionate about bringing the magic of London theatre and beyond to enthusiasts around the globe.

Our mission is to be your trusted guide to all things theatre, arts, and culture in London – offering up-to-date news, comprehensive reviews, and detailed show and event listings to help you plan unforgettable experiences.


What you’ll find on our site:

  • 🎟️ Show tickets: Discover what’s playing and find the perfect show for your visit.
  • 📰 Latest news: Stay informed with the latest updates from the London theatre scene.
  • 💬 Reviews: Read detailed reviews of the latest West End and Off-West End shows.
  • 👀 Exclusive content: Enjoy exclusive interviews, behind-the-scenes looks, and special features on your favourite productions and stars.
  • 🏰 Beyond theatre: Discover guides to London’s most popular attractions and historic venues. Find out where to explore, eat, and drink before and after your theatre trip, or book tickets to all kinds of cultural experiences beyond theatre, from walking tours to museum trips and more.

Our dedicated team of theatre enthusiasts works tirelessly to bring you the best of London theatre. With backgrounds in journalism, theatre, and the arts, we share a common passion for the stage and are here to guide you every step of the way.

Our Guarantees

For peace of mind on your bookings

  • ✅Official Tickets

Direct from the venue box office.

  • ✅Full Cancellation Guarantee

Get a full refund if your show is cancelled.

  • 🔒Ticket Protection*

Add flexibility to cancel your booking, no questions asked, up to 24 hours before showtime!


*(available on select shows and on purchases made 72 hours+ in advance of show time)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(14,024)

944 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great ticket offer

Great ticket offer. Easy to look for good seats. Plus the idea of showing the view you will have from your chosen seats are great idea.

August 27, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We are so glad you enjoyed our offer and that the view-from-seat feature helped you choose the perfect spot! Thank you for taking the time to leave a review, and we hope you have an incredible time at the show!

Rated 5 out of 5 stars

Very good in all respects.

Booking process very straightforward and efficient. Ticket delivered promptly and accurately.

August 24, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We are so glad to hear that your booking was smooth, efficient, and that your tickets arrived quickly and accurately! Thank you for sharing your feedback, and we hope you have a fantastic time at your upcoming show!

Rated 5 out of 5 stars

Great website, great choice of shows

Great, easy to navigate website with a view from seat feature which makes choosing the right seat really easy. Good choice of price bands and dates available and tickets sent to email so no having to remember your log in details to retrieve tickets. Will definitely use again.

August 26, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We are so pleased to hear that our website layout, seat previews, flexible pricing, and instant email delivery made your booking experience so effortless! Thank you for the wonderful feedback, and we look forward to welcoming you back for your next show!

Rated 5 out of 5 stars

Very convenient way to choose and buy…

Very convenient way to choose and buy tickets. I just really do not know, is there any issue of visibility in rear rows. I understand that digital images are screened somewhere? And they are big?

August 26, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

Thank you for your review, so glad you found the booking process convenient! For seat visibility in the rear rows, that's really a question for the venue itself, as we're the ticketing platform rather than the venue. Their box office will be able to advise on sightlines for that show.

Rated 5 out of 5 stars

Easy and pleasant transaction.

August 25, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We are so pleased to hear that your transaction was smooth, pleasant, and hassle-free! Thank you for sharing your feedback, and we hope you have an incredible time at your show!

Rated 5 out of 5 stars

Great customer support!

I had trouble applying a voucher to update my order, but Michael and the team resolved the issue promptly. Everything went through smoothly afterward. Thank you for the quick and helpful assistance!

August 27, 2026
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We are so glad to hear that Michael and the team resolved your voucher issue quickly and got everything sorted smoothly for you! We know how frustrating a glitch during checkout can be, so we are thrilled we could help get your order finalized without hassle. Thank you for your review, and we hope you have an incredible time at your show!

Rated 5 out of 5 stars

So easy to Use

It was very easy to get tickets for the date and time that I wanted. The interface was very easy to use. No issues at all.

August 26, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We are so pleased to hear that finding the exact date and time you wanted was seamless and that our interface was easy to navigate! Thank you for sharing your positive feedback, and we hope you have a fantastic time at your upcoming performance!

Rated 5 out of 5 stars

Absolutely glamorous, sparkly and fabulous! ✨

I had such a wonderful time seeing The Devil Wears Prada musical. The whole production was breathtaking, from the spectacular costumes to the incredible performances. It was glamorous, fun and full of sparkle from beginning to end!

It was especially wonderful to see my idol, Vanessa Williams, who was absolutely stunning. She is such an outstanding actress and completely commands the stage.
I also have to mention Brandon Lee Sears, who stepped into the role of Nigel. His performance was incredibly touching and emotional, and he really brought something special to the character.
Emily was also played wonderfully by Talia, funny, witty and so engaging! She was such a joy to watch that you could almost imagine an entire show centred around her story. Huge congratulations to Talia! 💕
And our main star, Andy, played by Steve Doc, brought such a youthful energy and had a beautiful voice. She was fantastic!
And the costumes… WOW! 🤩 Absolutely breathtaking. The attention to detail and the sheer glamour of the whole production were incredible.
Every single actor did such a fantastic job, and together they created a truly outstanding performance.
I would highly recommend this show to anyone who likes a little bit of sparkle in their life..and don't be ridiculous, everybody wants this !

August 26, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

Thank you so much for sharing such a glowing, joyful review! We are absolutely thrilled to hear how much you loved The Devil Wears Prada. We appreciate your high recommendation!

Rated 5 out of 5 stars

Very easy to use the site

They ability to search for tickets, first by date, and then by play was easy. Picking out your day with a very transparent price was amazing. Once picked out, it was ready to finalize the purchase. Tickets were sent quickly to my email

August 26, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We are thrilled to hear that you enjoyed our clear pricing and found it easy to search by date and show! Having your tickets delivered straight to your email quickly makes getting ready for showtime effortless. Thank you for sharing your feedback, and we hope you have a fantastic time at your performance!

Rated 4 out of 5 stars

It was easy to book the tickets and the…

It was easy to book the tickets and the process was fast

August 25, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We are so glad to hear that your booking process was quick and effortless! Thank you for sharing your review, and enjoy your show!

Rated 5 out of 5 stars

The web page was very helpful

The web page was very helpful and informative, easy booking process and living in Australia and travelling back to the UK, we are kept updated on all possible shows for our trip.

August 25, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We are so pleased to hear that our website has been helpful for planning your trip back to the UK, and that keeping up with available shows from Australia has been seamless! Thank you for sharing your feedback, safe travels on your journey over, and we hope you have a fantastic time at your upcoming performances!

Rated 5 out of 5 stars

Great website

The website was very easy to use. The process of choosing my seats was especially easy. I was able to pay using Link which I love!

August 24, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We are so glad to hear that you found our website and seat selection process so easy to use! It is great to know that having Link available at checkout made your payment quick and hassle-free. Thank you for sharing your feedback, and we hope you have a fantastic time at your upcoming show!

Rated 5 out of 5 stars

Michael went up and above to help sort…

Michael went up and above to help sort my issues out with rebooking tickets due to a cancer treatment schedule. Excellent service

August 26, 2026
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We are deeply moved to hear how Michael went above and beyond to support you during such a challenging time.

Thank you for taking the time to share your review—we will be sure to pass your kind words directly to Michael and the team.

Rated 1 out of 5 stars

I booked to go see The devil wears…

I booked to go see The devil wears prada, I accidentally put the wrong email address in the booking. I received a text message saying that the booking was cancelled. I've gone to try to find out what's happened, finging out that I didn't put my full email in, my bad, but why is it that I'm having to go through hoops and giving out all my details to prove who I am to try to recover MY money that came out of MY account but the person who cancelled MY booking without any form of verification to prove that they made the booking (which they did not have) was able to do that AND received a £60 voucher on top.

This seems to be the only way I'll actually get to talk to a human being about this issue because the AI bot was useless, and emailing my problem just gave me the same headache the bot gave me, by giving me a voucher I cannot use.

I'M the one who's £76 down yet the other person is £60 up. Make that make sense.

And if a human being wants to contact me, please call me,

August 25, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

Thank you for sharing this and we're really sorry this was a frustrating experience. The verification steps you went through were there to protect your data and ensure the credit could only be released to the rightful account holder, as a different email address was provided on the order at checkout. We take data privacy very seriously and wouldn't be able to transfer funds or vouchers without confirming identity first. We can see our team has been in touch and the voucher has been reissued to the correct email address.

Rated 5 out of 5 stars

To get a ticket is very eeasy

To get a ticket is very eeasy. Customer service is Perfect. Last year they solved my problem for wrong e mail Adress as my fault. They helped me so much.

August 24, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

Thanks for sharing this! Really pleased the experience and customer service keep delivering. We hope to welcome you back very soon!

Rated 5 out of 5 stars

Alex took care of my refund immediately…

Alex took care of my refund immediately after I emailed the London group. Amazing customer service and saw credit coming through

August 25, 2026
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

Thank you for your review! Really glad Alex could get the refund sorted so quickly. We'll make sure they know how much it was appreciated. We hope to welcome you back to the theatre very soon!

Rated 1 out of 5 stars

Very disappointing experience with…

Very disappointing experience with Ticket Protection

I paid extra for Ticket Protection, expecting that if I had to cancel, I would either be able to rebook my ticket or get my money back. Unfortunately, I was told that I could have neither.

It feels completely pointless paying extra for ticket protection if, when you actually need it, it doesn’t provide any meaningful protection. The terms and conditions should be made much clearer before customers pay for this additional service.

Very disappointed with the service and would not recommend paying extra for Ticket Protection.

August 25, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

Thank you for your review and we're really sorry to hear this. Ticket protection provides a voucher to rebook rather than a cash refund and this is outlined at the point of purchase. We haven't been able to locate your order from the details provided so please do reach out to our team via our support centre with your order details and our team will ensure you have everything you need to rebook with your credit.

Rated 5 out of 5 stars

I went on line to buy high school…

I went on line to buy high school musical tickets for myself and my daughter the process of ordering them was very simple picked tickets and then seats paid for the tickets so easy from start to finish..had an email to confirm purchased tickets straight away very efficient company

August 19, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We're really glad it was all so simple and efficient. We hope you and your daughter have a brilliant time at the show!

Rated 5 out of 5 stars

Easy booking procedure

August 24, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

Thank you for your review! Really glad the booking procedure was so easy. We hope to welcome you back to the theatre very soon!

Rated 5 out of 5 stars

The site ia easy to navigate and book the shiows

The site ia easy to navigate and booking the show was uncomplicated. Thank you also for allowing enough time to correct my mistake when I mixed up the dates!

August 23, 2026
Unprompted review
London Theatre (.co.uk) logo

Reply from London Theatre (.co.uk)

We're really glad it was all so easy to navigate and that the date was easy to fix. We hope to welcome you back to the theatre very soon!

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