Longacres Garden Centres Reviews 39,342

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of both products and services, highlighting the ease of ordering and the efficiency of delivery. Many people appreciate the beautiful and well-packaged items, with flowers frequently mentioned for their stunning appearance and freshness. The delivery service is often described as timely and professional, with helpful and polite staff. However, some customers experienced issues with delivery times, noting a lack of specific time slots and occasional delays. A few reviewers also reported problems with incomplete orders or items being delivered to incorrect addresses. Additionally, some people were dissatisfied with the assembly instructions for certain products and the quality of some floral arrangements not matching online descriptions.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast, reliable, and... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of goods,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Fabulous hand tied flower bouquet workshop with afternoon tea. Birthday present from my partner. Picked up many tips in general, very nice instructors. The flowers provided were gorgeous. Lovely sandw... See more

Company replied

Rated 5 out of 5 stars

Spent a lovely few hours making a hand tied bouquet followed by afternoon tea at Longacres Bagshot. Our florists for the afternoon were Debbie and Christine who were both extremely knowledgeable a... See more

Company replied

Rated 5 out of 5 stars

Stunning for two bouquet of flowers for family members they were in love with them and how stunning they are I’ve tried so many other flower companies but always find longacers flowers are 10-10 on ev... See more

Company replied

Rated 5 out of 5 stars

I ordered a large quantity of compost recently and found Longacre to be one of the cheapest options around. It’s been delivered today, right on time, by two very pleasant and professional guys. I’m ve... See more

Company replied


Company details

  1. Garden Center
  2. Florist
  3. Flower Market
  4. Furniture Store
  5. Grill Store
  6. Plant Nursery

About Longacres Garden Centres

Written by the company

Established in 1979, Longacres is a family-run group of six garden centres in the south east of England. Our flagship Bagshot store is the largest independent garden centre in the south of the country. We've been selling online since 2002 and have two purpose-built warehouses for stock and packing. We're multi-award winners including:
  • Garden Retail Awards Best Garden Centre 2015
  • Horticulture Week Business Award - Best Business Refurbishment 2018
  • Best Garden Centre Retailer of Greeting Cards 2023
Longacres Homepage Special Offers Weber Barbecues Cut Flowers & Bouquets Plants Outdoor Living Gardening Products Wildlife & Pets Home & Gift Seasonal

Longacres

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

39K reviews

5-star
4-star
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2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic

Fantastic! Found an item I’d been wanting and at a very reasonable price. Efficient and fast delivery, A*

April 10, 2026
Rated 4 out of 5 stars

Delivered on time

Easy ordering, delivered on time, just a shame delivery charges are only known at the end of the ordering process. Difference is double by just ordering one extra bag

April 6, 2026
Rated 5 out of 5 stars

Excellent delivery services with…

Excellent delivery services with reasonable prices.

April 1, 2026
Longacres Garden Centres logo

Reply from Longacres Garden Centres

Thank you for your 5-star review! We're glad you’re happy with our delivery service and competitive prices.

Kind Regards,
Longacres

Rated 5 out of 5 stars

Always professional and of excellent…

Always professional and of excellent quality 👌

April 6, 2026
Longacres Garden Centres logo

Reply from Longacres Garden Centres

Thank you for your 5-star review! We're delighted to hear you’re pleased with our professional service and excellent quality.

Kind Regards,
Longacres

Rated 5 out of 5 stars

Great prices on compost and fantastic…

Great prices on compost and fantastic delivery from helpful and friendly driver, highly recommended.

April 7, 2026
Longacres Garden Centres logo

Reply from Longacres Garden Centres

Thank you for your 5-star review! We're pleased you were happy with the prices and that our delivery driver provided a friendly and helpful service.

Kind Regards,
Longacres

Rated 5 out of 5 stars

Lots of choice for bedding plants

Lots of choice for bedding plants that I needed. Reasonable prices. Easy going website.

April 9, 2026
Longacres Garden Centres logo

Reply from Longacres Garden Centres

Thank you for your 5-star review! We're glad you found plenty of choice, good prices, and our website easy-to-use.

Kind regards,
Longacres

Rated 5 out of 5 stars

Bought Moroccan solar lights x4

Bought Moroccan solar lights x4
Long acres is very competitively priced.
Fast delivery and I wouldn’t hesitate to recommend.
The lights are stunning !

April 9, 2026
Longacres Garden Centres logo

Reply from Longacres Garden Centres

Thank you for your 5-star review! We're delighted you’re happy with the Moroccan solar lights, our competitive pricing, and fast delivery. We really appreciate your recommendation.

Kind Regards,
Longacres

Rated 5 out of 5 stars

Easy to order goods on website

Easy to order goods on website. Delivery arrived as stated.

April 8, 2026
Longacres Garden Centres logo

Reply from Longacres Garden Centres

Thank you for your 5-star review! We're pleased to hear you found the website easy to use and that your delivery arrived as expected.

Kind Regards,
Longacres

Rated 5 out of 5 stars

Good product and speedy delivery

Good product and speedy delivery. Easy ordering online.

April 5, 2026
Longacres Garden Centres logo

Reply from Longacres Garden Centres

Thank you for your 5-star review! We're glad you were happy with the product, speedy delivery, and easy online ordering.

Kind Regards,
Longacres

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