Ordered a medium tote and realized I had wanted a large. Had to email the company almost asking for permission to return. Thankfully they allowed it. Stated I wanted a larger one. Return delivered ba... See more
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I just want to highlight that there is a fake website that appears to be Longchamps real website offering bags at reduced prices. The email they give is lechamps and ads on instagram and other places... See more
Company replied
Update: We finally heard back via email. According to customer service, they had a major system failure on the 5th of December. It would have been nice to know. In an addition to that it would hav... See more
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Company details
Written by the company
Raconter Longchamp, c’est écrire une histoire familiale. Celle de la famille Cassegrain, qui a reçu en héritage la passion du cuir et la créativité sans limite du fondateur de la Maison : Jean Cassegrain. La Maison est aujourd’hui entre les mains de la troisième génération Cassegrain : alors que Jean, son fils aîné en est le Directeur Général, et sa soeur, Sophie Delafontaine, la Directrice de la Création, leur frère Olivier développe les boutiques américaines.
Contact info
12 rue saint Florentin, 75001, PARIS, France
- 0155905969
- service.clientele@longchamp.com
- www.longchamp.com
2.6
Poor
912 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Poor and delayed online return refund and communication
Ordered a medium tote and realized I had wanted a large. Had to email the company almost asking for permission to return. Thankfully they allowed it. Stated I wanted a larger one. Return delivered back to company that week and didn’t hear a thing from them until I reached out almost 2 weeks after they received it. Poor communication. Most companies send an email when it’s tracking, when they receive the return and when you can expect the refund. Only when I reached out did I get the refund. Highly recommend not ordering online,
Only shop and buy in Person.
February 19, 2026
Unprompted review
Reply from Longchamp
Hello,
Thank you for taking the time to share your feedback, Daunalee. We are truly sorry to hear about your experience.
We sincerely apologize for the delay in processing your refund. We understand how frustrating it can be to wait longer than expected, and this is certainly not the level of service we aim to provide. Your satisfaction is very important to us, and we regret that we fell short this time.
Please rest assured that your refund has now been processed. We are also reviewing our internal procedures to ensure delays like this do not happen again.
If there is anything else we can assist you with, or if you have any additional concerns, please don’t hesitate to reach out. We appreciate your patience and the opportunity to improve.
Longchamp Customer Service
Holes in bag, customer service appalling
Bought a La Pilage bag in September 2025 which started to get holes in two of the seams in less than two months. I sent photos and their response was to bring it to a store. I ordered this online and my nearest store is two hours away. Their customer service is appalling and they won't budge on sending me some packaging to send it back to them to be looked at as stated in UK consumer law. I am still attempting to sort this but now I am left with an expensive bag with holes which are getting bigger. How is a company this big and well known not sorting out issues like this for their customers which, judging by the reviews on here, are clearly very common?
February 21, 2026
Unprompted review
Reply from Longchamp
Dear Kay,
Thank you for taking the time to share your experience with us. We are sorry to read your disappointment and understand how frustrating this situation can be.
Regarding the wear on the corners, several factors can cause this: a slight overload, but also simple friction against surfaces or the bag being placed on the floor often. Even though Le Pliage is a shopper, it is still made of canvas, a light and durable material, but one that can become worn more quickly when exposed to repeated rubbing. When the corners become worn, this related to normal wear and tear not to a quality defect.
We would also like to remind you that corner reinforcement is offered once during the life of the bag, as soon as the corners start to pierce, because our leatherworkers then reinforce the seams to strengthen the area. If you are travelling and happen to pass by one of our boutiques, our teams will be happy to take care of this repair.
We understand that ordering online and being far from a boutique can make the process less convenient, and we regret that this has impacted your experience. Our teams follow a specific procedure for repairs to ensure the best possible care of your product, and this is why an in‑store assessment is required.
We remain at your disposal should you need any additional assistance.
Rania
Longchamp Customer Service
BAG FALLING APART - REFUSAL TO SEND NEW BAG
I am extremely disappointed with Longchamp’s product quality and customer service.
I received a Longchamp Le Pliage tote bag (size L) as a gift on 15th February 2026 and after 3 days I noticed a hole at the corner seam along the stitching. This is a structural area of the bag and the defect was identified almost immediately, which raises serious concerns about quality control.
I contacted customer service and later even provided photographic evidence expecting a fair evaluation. Instead, I received a generic response stating that replacements are not offered for bags that have been used due to the delicate nature of the material. Do I need to point out bags are meant to be used and not fall apart? This is an obvious pre-emptive refusal, meant to discourage the customer and stop trying to get what is their right, rather than an actual assessment of the defect. After following up, I have not received ANY further reply.
Policy language is being used to deflect responsibility instead of addressing a clear quality issue, that is on the side of the manufacturer and it clearly indicates a broader issue regarding quality and quality control such "premium" brands should not have. Customers should not have to argue their case when a seam defect appears immediately after receiving a premium product.
I also personally know two other people who experienced the same seam issue with this bag. Had I been aware of this pattern beforehand, I would never have chosen this product.
While the bag itself is practical and spacious, the after-sales experience has completely overshadowed those positives. ANY bag should be able to withstand normal use without failing at the seams.
I simply want what should be standard in this situation — a new bag without defects that I can reliably use for my day-to-day work activities.
Based on this experience, I will not purchase from Longchamp again.
UPDATE: Longchamp informed me that this defect can only be handled in a Longchamp boutique and that I am expected to bring the bag in person for inspection.
This is absolutely ABSURD. There is no Longchamp boutique in my country, meaning I would need to travel roughly five hours just to present a DEFECTIVE bag so they could possibly fix it. Expecting customers to travel internationally to deal with a quality issue on a newly received product is completely absurd.
Even more concerning is the fact that a brand-new bag is being directed to repair instead of replacement. A new item should not require fixing at all. Nor do I trust Longchamp to actually fix anything on this bag, because who knows, maybe the seam will start coming apart on the other side as well - and what, at that point I will have to go through all of this again?
Communication has been painfully slow, with replies arriving every few days despite my immediate responses, dragging out what should have been a straightforward resolution. It is so obvious they want the customer to just give up and stop asking for their RIGHTS.
At this point, the message is clear: if you receive a defective Longchamp product, be prepared for pushback, delays, and solutions that place the burden on you rather than the brand. Buyers should be aware that paying premium prices does not guarantee premium after-sales support.
UPDATE AFTER RECEIVING FINAL REFUSAL: It is apparent why Longchamp has 2.2 rating on Trustpilot and all of them connected to customer service. It is appaling how a company can admit, that the problem is on THEIR side, and still refuse to send a new bag. Any company of their standard would offer a replacement.
To be clear, Longchamp did nor offer a free repair, they offered for me to drive for 5 hours to the nearest boutique and ask them to REVIEW the HOLE and then they will decide if they can help me. So no, I do not accept this lazy response. And blaming the HOLE in the bag on the sensitive material is absurd, a company who specializes cannot master the art. Hilarious. Safe to say I will never in my life purchase anything from Longchamp again, nor will I recommend it to anyone.
February 19, 2026
Unprompted review
Reply from Longchamp
Hello,
We sincerely apologize for the disappointment and frustration you experienced following your purchase, and we fully understand your legitimate expectations regarding a recently received product.
Upon receiving your request and the information you provided, our teams took the time to carefully review your case in order to offer you an appropriate response. The technical assessment identified a weak point on a seam, which does not affect the structure or functionality of the bag.
As the item had already been worn, it was unfortunately not eligible for a return or a refund. However, in order to offer you a concrete solution, we proposed that you send your item back to us for repair, with the return shipping covered by us.
We regret that our exchanges and the proposed solution did not fully meet your expectations. Please be assured that our intention has always been to support you and to offer the most suitable solution possible.
We remain at your disposal should you wish to follow up on this matter.
Kind regards,
Rania
Longchamp Customer Service
I wish I had read the reviews before I…
I wish I had read the reviews before I ordered
Longchamp's online order is a joke. No communication of delay, until now no delivery and when I contact them they act as if 'we've sent the tracking number'. No tracking number and it still says 'You can expect your bag 17 Feb'. It's a JOKE
February 20, 2026
Unprompted review
Reply from Longchamp
Hello,
We sincerely apologize for your dissatisfaction with the delivery time of your order.
We fully understand your frustration with the lack of information and the delay, and we regret that your experience did not meet your expectations.
Although delivery delays can occur in exceptional circumstances, this lack of clarity in communication does not reflect the level of service we aim to provide to our customers.
If you still have not received your order, please contact our customer service team so that we can check the situation and provide you with a quick and appropriate solution.
Kind Regards,
Rania
Longchamp customer service
Worst service I’ve ever experienced in…
Worst service I’ve ever experienced in the past 4 years of being a customer. Dreadful speaking to customer service on the phone and no one was supportive to help with a resolution. Told one thing by the representatives, received email confirmation of it and yet that action was no followed, plus I was made to chase my own refunds.
This experience has left a really bitter taste, and I got no where when I was looking to complain, still not heard anything back regarding the way I’ve been misled and treated, constantly told it would be passed to the relevant team but nothing came of it.
Just lies after lies. No regard for the customers experience.
December 4, 2025
Unprompted review
Reply from Longchamp
Dear Pauls,
We are truly sorry to hear about your frustration with the processing of your order, especially as it was placed in December.
We regret the lack of clarity, the contradictory information, and the lack of follow-up that you describe. This is absolutely not the experience we aim to offer, and we understand that you felt you were not listened to or supported as you should have been.
Nevertheless, we would like to confirm that the refund has been processed. We have taken note of your comments regarding the consistency of the information provided and the follow-up on your case.
Your feedback is valuable and helps us improve our practices. Please do not hesitate to contact us if you have any further questions.
Kind regards,
Rania
Your Longchamp customer service
The saleswoman was very helpful while…
The saleswoman was very helpful while helping me looking for a gift for my sister
December 22, 2025
Unprompted review
Reply from Longchamp
Dear Raquel,
We are delighted to hear that our saleswoman was able to assist you in finding the perfect gift for your sister.
We hope to have the pleasure of welcoming you again soon.
Rania
Your Longchamp customer service
I placed my order in November and never received
I placed my order in November, and it is now February — and I still haven’t received it. I was informed that the package supposedly arrived in London twice, yet it was sent back both times.
I have been emailing every single week requesting a refund, and to this day, I have not received my money back. The lack of communication and resolution is extremely disappointing.
*UPDATE they keep saying my order has been refunded since 8th of January wich is another lie!
February 6, 2026
Unprompted review
Reply from Longchamp
Dear Irina,
We sincerely apologize for all the difficulties you have encountered with your order. We fully understand your frustration, especially since your purchase dates back to November and, despite several attempts to ship it, your package has unfortunately never been delivered.
Please be assured that this situation in no way reflects the practices or level of service we strive to provide. We waited until we had all the necessary information to locate your package and tried everything we could to ensure that it was delivered to you. Unfortunately, despite our efforts, we were unable to find a quick solution.
Your order has therefore been fully refunded, and we are truly sorry that your experience turned out this way.
We sincerely hope to have the opportunity to offer you a more pleasant experience with your next order.
Rania
Your Longchamp customer service
Reply from Longchamp
Hello,
Thank you for your positive feedback !
We are delighted to know that the staff of our Maison was excellent and very helpful.
We look forward to seeing you again in one of our stores.
Rania
Your Longchamp customer service
Absolutely shocking customer services
Absolutely shocking customer services - it's now been 4 weeks and no bag and no money back, I'm at a complete loss of how to get my money back from this company.
January 6, 2026
Unprompted review
Reply from Longchamp
Dear Jane,
Thank you for taking the time to share your experience. We sincerely apologize for the delay in processing your refund.
We can see that your package is currently on its way back to the sender. Please be assured that we fully intended to issue your refund, however, we are waiting for it to return to the workshop.
Please also rest assured that your request is being taken into consideration and your refund will be triggered as soon as we received your parcel back.
We truly hope to provide you a more satisfying experience in the future.
Rania
Your Longchamp customer service
Excellent service
Excellent service
Professional and polite
Great personalised bag great value and quality
Thank you 🤩
February 3, 2026
Unprompted review
Reply from Longchamp
Dear David,
Thank you very much for your wonderful feedback. We are delighted to hear that you were pleased with the quality of our service, as well as with your personalised bag.
Providing professional, attentive and courteous service is one of our top priorities, and knowing that your experience met your expectations is truly rewarding for our teams.
Thank you again for your trust. We look forward to assisting you again soon.
Rania
Your Longchamp customer service
Ordered a bag 12 Jan
Ordered a bag 12 Jan, got to UPS 15th Jan, thats when the problems started. UPS said it was missing "commercial invoice". Emailed longchamp who said would look into it and thats the only time I ever heard back from them. 2 weeks later and no bag, several ignored emails. So emailed everything to my credit card for a charge back and get refunded by credit card the next day. Do not buy from Longchamp, they dont reply to emails, they dont do anything for that matter. I will never ever try and buy from them again.
January 12, 2026
Unprompted review
Reply from Longchamp
Dear Rob,
Thank you for taking the time to share your experience, and we are truly sorry for the difficulties you encountered with your shipment. We completely understand your frustration, especially given the lack of updates despite your follow‑up messages.
At Longchamp, our customer service handles every situation on an individual basis, and each case is reviewed with care. In your situation, an issue occurred during transport, and the parcel is currently being returned to the sender. This explains why you did not receive your order, but it does not reflect a refusal from our side to assist you.
Your refund will be triggered as soon as we received your parcel back.
We truly hope to provide you a more satisfying experience in the future.
Rania
Your Longchamp customer service
Liars that don't refund return
Liars with the worst customer service I have experienced in quite some time. Sent my order back in NOVEMBER, it's now February and I still haven't gotten my money back despite tracking indicating it was delivered. Was ensured solution by last week, and now went back on their words with no new deadline set. Filled in their courier claim form and everything. This is completely ILLEGAL and in breach of the Consumer Rights Act. You are not above the law Longchamp!! Will now lose more money by having to take legal steps against these fraudsters. Expected better from such a brand!
January 26, 2026
Unprompted review
Reply from Longchamp
Hello Sanne,
We are sorry to read your review and understand your concerns.
We would like to clarify that UPS currently holds your return parcel. According to the information provided by UPS, the items were not returned inside the package. As a result, the return conditions are not fulfilled.
In these circumstances, and until the required items are actually returned, we are unfortunately unable to issue a refund.
Our team remains available should you need any further assistance or clarification.
Kind regards,
Longchamp Customer Service
I wish I read the review before ordering
I wish I read the review before ordering.
Ordered and provided my FULL delivery adddress. Sitting in a Warehouse in Ireland for over 10 days now. Longchamp did NOTHING to assist. UPS tracker kept saying I complete address provided which was untrue. Reading in one reviews, so many people have had the same complaint. I will be sending the bag back and not giving them my custom ever again
January 29, 2026
Unprompted review
Reply from Longchamp
Dear Joanne,
Thank you for sharing your experience, and we are truly sorry for the difficulties you encountered with the delivery. We fully understand your disappointment, especially as the bag was meant to be a gift for your mother before her trip.
We can see that the parcel now appears as delivered, and we sincerely regret that the situation was not resolved sooner, preventing you from giving your gift in the conditions you had planned.
If you wish to return the item, we remain at your disposal to assist you and ensure the process goes smoothly.
We genuinely hope to regain your trust and offer you a more satisfying experience in the future.
Rania
Your Longchamp customer service
Longchamp & UPS are hopeless…
For what I consider to be a good quality product the customer service is practically non existent. Between them and their courier UPS it has taken me one month exactly to get a refund for an order I never received. I had to call Longchamp 11-12 times (they never called me) and rarely responded with bland platitudes about ‘processes’.
I spent hours of my time trying to get a resolution. Finally I made a complaint to PayPal and they refunded me automatically. Strangely that coincided with Longchamp miraculously finally confirming they could refund me…. Useless. They make you as the customer feel helpless and an inconsequential annoyance.
I would recommend buying Longchamp through a bona fide department store online or in person.
January 23, 2026
Unprompted review
Reply from Longchamp
Dear Lajla,
Thank you for taking the time to share your experience, and we are truly sorry for the difficulties you encountered.
We completely understand your frustration, especially since you never received your order. After you opened a PayPal dispute, your case was processed and you were fully refunded.
Unfortunately, your parcel was lost during transit. Although such situations remain rare, they can unfortunately happen, and we sincerely regret that this occurred in your case.
The investigation carried out with the carrier took longer than expected, and we are sorry if this delay gave the impression of insufficient follow‑up. We treat each case with the utmost care in order to provide a precise and complete response, but we recognize that the process should have been smoother for you.
We apologize once again for the inconvenience caused and thank you for sharing your feedback, which helps us continuously improve the quality of our service.
Rania
Your Longchamp customer service
Great service at Longchamp Amsterdam!
I recently bought a bag strap but decided I wanted a different color. I visited the Amsterdam store and was assisted by a very friendly staff member. The return process was completely hassle-free. Since the color I wanted wasn't in stock, they ordered it for me online right away. It was delivered to my home shortly after. Very satisfied with the smooth service!
January 16, 2026
Unprompted review
Reply from Longchamp
Dear Ceylan,
Thank you so much for sharing your lovely experience. We’re delighted to hear that the return and exchange of your bag strap went so smoothly and that our ambassador in the Amsterdam store assisted you with such kindness.
We will make sure to pass on your wonderful feedback to the Amsterdam team it will mean a lot to them.
We’re very happy that you’re satisfied with the service and your new strap. We sincerly thank you for your trust.
Rania
Your Longchamp customer service
Awful packaging
Just received my custom la pliage original L travel bag, packaging leaves a lot to be desired!!
January 22, 2026
Unprompted review
Reply from Longchamp
Dear Dee,
We are sincerely sorry to hear that the packaging of your custom Le Pliage Original travel bag did not meet your expectations.
The presentation of our products is an important part of the Longchamp experience, especially for a personalised item, and we understand your disappointment. Please rest assured that your comment has been shared with the relevant teams so we can continue to improve the quality of our service.
We hope this will not affect your overall enjoyment of your new bag, and we remain at your disposal should you need any further assistance.
Rania
Your Longchamp Customer Service
Don't buy Longchamps
I would warn anybody thinking of buying from Longchamps to think twice. They do not support their products as a high end producer should. We had a bag, under 12 months old and the zip broke. After lots of correspondence I was told they cannot repair the item in the foreseeable future so I would have to wait until they can. My requests for a refund, exchange or even a third party repair were totally ignored. Shocking customer care.
January 20, 2026
Unprompted review
Reply from Longchamp
Dear Paul,
We are sincerely sorry to read your frustration regarding the zipper on your bag, especially since it is less than 12 months old.
Please rest assured that the zipper can be repaired. Our customer service team will contact you and let you know which boutique you can visit to have the repair carried out.
We are truly sorry for the inconvenience caused and thank you for taking the time to share your feedback.
Rania
Your Longchamp customer service
Was a long time Longchamp FAN until now. Not worth it.
I have been long time Longchamp customer. I bought over 20 Longchamp bags from the le pliage line to the different leather lines. I am truly disappointed by their warranty on their products. I bought a leather crossbody bag in March 2025. By Dec 2025, I have used it about 15 times and I have noticed a ripped in the design of the bag clasp. This is due to a design flaw as the metal magnetic clasp behind the lining didn't have another piece of fabric to protect the lining and therefore, ripped the lining after repeatedly opening and closing the magnetic clasp. Long story short, Longchamp customer service did not respond in the matter professionally. They did not stand behind their product. Not being able to repair, not being able to replace the product, nor provide any compensation. This lightly used 9 months old bag should not have such an defective issue, especially when it has only been used for 15 times.
I absolutely agree with the other reviewer:
one of the most disappointing and disrespectful companies I’ve ever dealt with. The way they handle issues, defects, and customer concerns is downright shocking — and absolutely not what you would expect from a so-called “luxury” brand.
When something goes wrong with their product, Longchamp does everything EXCEPT take responsibility. Instead of professionalism, they use delay tactics, excuses, and complete silence.
Because of this experience, I have returned 5 new Longchamp items I bought over the Christmas as gifts for my family. Spend money elsewhere when there is absolutely no guarantee/warranties on their products.
January 19, 2026
Unprompted review
Reply from Longchamp
Hello Wendy,
Thank you for bringing this to our attention. We’re truly sorry to hear about your disappointment with the outcome of your repair request. We understand how frustrating it can be to learn that an item cannot be repaired.
After carefully reviewing the photos provided, our Repairs team determined that the item was unfortunately not repairable. We shared this update within our standard timeframe and in accordance with our return and repair policy. That said, we never want a customer to feel let down, and we sincerely regret any inconvenience or frustration this experience may have caused.
Your feedback is important to us, and we appreciate you taking the time to share it.
Respectfully,
Rania
Your Longchamp customer service
I AM A SEVERELY DISABLED HOUSBOUND WIDOWED PENSIONER AND AM DISGUSTED WITH THE QUALITY OF MY LONGCHAMP BAG
I AM A SEVERELY HOUSEBOUND DISABLED LADY AND HAVE A HANDBAG SHOPPING ADDICTION. I HAVE BOUGHT SEVERAL LONGCHAMP PLIAGE ORIGINAL TOTE BAGS IN VARIOUS COLOURS AND SIZES. I HAVE ALWAYS BEEN VERY IMPRESSED WITH THEIR COLOURS, VARIOUS STYLES AND QUALITY. (OR SO I THOUGHT). HOWEVER, DUE TO THE RECENT PASSING OF MY HUSBAND OF 40 YEARS FROM STAGE 4C CANCER, I HAD TO TRAVEL TO IRELAND WITH MY CARER FOR MY ELDERLY MOTHER'S FUNERAL. I USED ONE OF MY LONGCHAMP TOTE BAGS, WHICH HAS ALWAYS BEEN LOOKED AFTER AND i HAVE HARDLY USED DUE TO BEING HOUSEBOUND. THEREFORE MY BAG WAS IN A VERY GOOD CONDITION. I USED THE TOTE BAG DURING MY 5 DAY STAY TO CARRY MY PERSONAL BELONGINGS, ESSENTIAL MEDICATION AND PASSPORT ETC IN. HOWEVER I AM DISGUSTED AT THE 'WEAR N TEAR' OF MY BAG AND THE VERY POOR QUALITY OF THE FABRIC, WHICH AFTER MY 5 DAY USAGE, SEEMS TO HAVE 'BUBBLED UP' AND NOW LOOKS VERY SHABBY!! I GOT CAUGHT IN THE RAIN ONCE AS I GOT INTO MY HIRE CAR AND AM FLABBERGASTED AT THE POOR QUALITY OF THIS BAG. SO MUCH SO I AM NO LONGER WILLING TO TAKE IT SHOPPING, NOR AM I WILLING TO TAKE MY OTHER LONGCHAMP BAGS OUT. I AM ALSO DISAPPOINTED WITH THIS COMPANYS CUSTOMER SERVICE.
December 4, 2025
Unprompted review
Reply from Longchamp
Dear Madam,
Thank you very much for taking the time to share your experience with us.
First, we are truly sorry to read about the recent loss of your husband and the difficult circumstances you have been facing. Please accept our deepest condolences.
Regarding your Longchamp tote bag, we sincerely regret that the condition of the material has not met your expectations. This is not the experience we want for any of our customers, especially someone who has been loyal to the brand for so many years.
In order for us to help you properly, we would be grateful if you could contact our Customer Care team directly with a photo of the issue and the details of your purchase. Our teams will be happy to review your bag and assess the best possible solution for you.
We truly appreciate your trust in Longchamp, and we would like the opportunity to restore your confidence in our products and service.
Warm regards,
Rania
Your Longchamp customer service
Le Pliage rucksack never arrived in time
I ordered a Le Pliage rucksack on their website on the 3rd of January 2026 as a birthday present for a family member. They confirmed delivery between 5th and 7th of January 2026. The birthday has long gone but we are still waiting for the rucksack. After several phone calls and emails I always get the same response that they aim to offer a great and satisfactory customer service which unfortunately I have not been given, In my last telephone conversation on the 12th of January and an email on the 13th I now have asked for a refund. Apparently customer service is not authorised to give me my refund , it is only the logistic department who can do this. I have had no contact whatsoever with that department. They did not phone me or haven contacted me by email. I contacted PayPal now to claim my refund and hopefully they can help.
I am utterly fed up with this ongoing problem and I promise I will never use this company ever again !!!!
January 19, 2026
Unprompted review
Reply from Longchamp
Dear Monika,
We are sincerely sorry for the inconvenience you experienced and for the delay in receiving your order.
We understand how frustrating this situation has been, especially as the item was meant to be a birthday gift. Please rest assured that our intention was never to leave you without clear information. We were conducting an internal investigation to gather all the necessary details regarding your parcel before providing you with a definitive and adequate response.
We confirm that the PayPal dispute you opened has now been fully resolved, and you have been refunded. We regret that the process took longer than expected and apologise for the lack of clarity and the inconvenience this may have caused.
We thank you for your patience and are truly sorry that your experience did not meet the level of service we aim to provide.
Rania
Your Longchamp customer service
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