Loomly Reviews 98

Overall Loomly is a fantastic platform. The tools it has included as well as the ease of use both for an agency as well as clients is fantastic and it makes for a great on boarding experience for clients. My issue here is with a recent overhaul of their package and billing system, which has shut out smaller agencies from being able to effectively afford the platform. I have been a Loomly user for the last four years and they have always been great with fantastic support if there was a problem, which was rare, but I recently had my bill jump 6x the normal amount per month in order to continue using the platform. As a small agency, the platform worked perfectly until now, but the cost has pushed me away, the monthly cost has now got to a stage where it is no longer feasible without incredible price increases for our clients, which they will not accept. It has put my agency in a very difficult position and as a result, I can only give it two stars despite it being a fantastic platform.

IG's API becomes a growing problem and after a while, Loomly becomes useless for me. I can't post videos that are more than a min long. I can't post square images, only portrait. My threads account keeps disconnecting for no reason. This was not discovered until after I opted for the annual rate. :(. Customer service was not understanding. I would have taken a partial refund but they wouldn't budge at all. Most of my posts are now coming directly from my phone....using this service become more of a headache, costing me a lot of time to troubleshoot.

Really disappointed with Loomly. We had been using the software over the last 1-2 years, and all of a sudden the increased our monthly cost by nearly 100%. I spoke with their support who said they could offer a 50% discount, however when visiting the link provided, it says we're ineligible for the discount.

Decent software, but the pricing is out of control.

Misleading pricing. Their sales landing page said $32 per month. After I'd signed up the purchase price was 78% higher than this... what a shady company.

Price increase of 10X with only 3 weeks notice after 3 years of using the platform. A big middle finger to the small businesses that helped them get to where they are as a company. Do not trust them one bit!!

If I could give Loomly 0 stars I would! As a business, we created our account late August of 2024. Having used this application before in previous careers I spoke very highly of the company and decided to continue using it moving forward. Throughout our time with Loomly we experienced no issues and would consider it to be efficient and easy to use.

That was until we were made aware of their upcoming price increase. We received this notification in April of this year (2025) and this lead us to terminate our time using the site. Why? The price drastically increased from around $80 a month to a WHOPPING $300+. This is not feasible for a small business, neither for a business of any size for that matter. At this point, the cancellation progress was easy to follow and all went smoothly.

Again, this was until we were still billed at the start of May for $300+. As many others have mentioned, we are unable to address this with them as they are IMPOSSIBLE to contact. Apparently the only way to do so is via your account, as in the account that is deleted when you cancel your subscription. I have emailed them several times, all of which have bounced back as incorrect / out of use, and even reached out on Social Media on the 13th May. I received a swift reply from this message to which I was informed to contact them through another email. SHOCK! I was immediately sent an automatic reply to tell me this email was no longer in use and I needed to request my refund via my non-existent account.

With very little hope left, I replied to their previous Instagram DM letting them know it failed to go through, and they did NOTHING to help. In fact, they read our message and ignored it completely.

We are now $300+ down and unsure if this will become a monthly issue. Avoid Loomly at ALL costs!

I had been using Loomly for several years and even recommended it to multiple clients. But the recent experience has completely shattered my trust in the company.

They raised their pricing from $300/year to an outrageous $300/month without offering proper support or a transition plan for long-time users. When I was reviewing my options after receiving their pricing change email, they charged me $306.63 USD for a single month of their new plan—despite the fact that I still had a valid annual subscription through mid-June.

When I canceled the upgrade to get my money back, they revoked access to my remaining paid subscription, effectively stealing the final month I had already paid for. Now I can't even use the platform to transition out properly.

This is one of the worst customer experiences I’ve ever had with a tech company. A platform that grew thanks to loyal users like me should never treat its base this way. Stay far away from Loomly.

They just increased prices by 400% with an “opt out” option. For this much of an insane decision there should be an opt in option. Not a scammy trick. I have used this platform for years and loved it. Now they have no way to contact and voice an opinion. One of the worst business decisions I’ve ever witnessed.

Disappointed in their attitude
I have used Loomly for a number of years, and been generally happy with how it has developed. I believe I was quite an early user. But my use of social media has changed, and I wanted to cancel my subscription. I had paid annually, so obviously would not expect anything like a full refund. But I'm just three months into the annual subscription, and I think it's shameful that they don't offer some degree of refund - especially as I've been with them for five years. Every other company that I've had dealings with has taken a much more professional attitude, and I can see I am not alone in my disappointment.

Awful company. They should shut down. There is no number to call so and no email address, so if you have an issue like I did where I had cancelled a year before and they STILL charged my card over $300 for the annual fee... but trying to get in touch with a "team member" I had to sit on chat hold for HOURS with no response and no instructions for dealing with this. Later.com is way better. Loomly is a waste of money and needs to close their doors. They are incompetent and do not serve their customers in a timely manner.

Insane price hike, $45 to $332 monthly!? I'm glad I caught and read the email about the price hike; otherwise, that would have been a nasty surprise. I'm guessing they no longer support small businesses like mine and are just going for 100% corporate enterprise accounts if they are marking up their subscription x7.3 times. I've canceled everything with them, nothing justifies that much of a price hike except just greed.

Oh Loomly, darling—what have you become? Once a modest, passably stylish tool for social media scheduling—now a grotesquely overpriced peacock, flapping about with all the subtlety of a nouveau riche influencer at een Veuve Clicquot picknick.

Let’s talk numbers, shall we? From €42 to €330 per month. That’s not a price increase, that’s a class betrayal. For €330, I expect a personal valet who not only schedules my posts but also irons my linen pocket squares and whispers engagement metrics into my ear as I sip my morning cortado on the Côte d’Azur.

The features? Largely unchanged. It still insists on calling itself a “brand success platform” (how 1998 dot-com of them), but the only thing succeeding here is their profit margin. A spreadsheet and some charm could do the same with far less pretension.

Frankly, this reeks of a mid-tier startup with Series B delusions. Loomly has priced itself into a category it doesn’t belong to—like a Zara suit trying to sneak into Pitti Uomo. Embarrassing.

Verdict: If you want to feel gouged while pretending to be data-driven, Loomly’s your overpriced date. If you have taste (and a brain), walk away—preferably in bespoke shoes.

Wanted to make sure to extend feedback that was shared already but important to note.

TL;DR -- they decided to eliminate all packages for 1 $300/mo package. It goes FREE -> $300/mo --> enterprise.

They basically said "screw you" to anyone who was a small business that has been helping them build their platform.

Their core users are getting screwed and there is no additional value being added.

I've been using for 2+ years and another HUGE gripe is that they don't innovate hardly ever. And when you ask for a basic feature that all the SM platforms are capable of (as well as their competitor tools) -- they respond with a generic "We'll add your vote for that feature"

I've already found more modern and useful competitors and will be changing. Honestly I'd pay 1.5-2x what their new price is just because of the principal of how poor they handled this.

For anyone seeking, so far I'm down to ContentStudio and Sprout Social. For the amount of socials (which is important to me) you get, it's value-wise more of a value than loomly -- so already a win. They each have way more options, less limitations (like loomly only lets you upload 100mb of video, Content lets you do up to 4GB depending on the platform).

It'll be a learning process and that's all thanks to the idiots running this SAAS into the ground.

From $79 to $332/month? Loomly Just Priced Out Small Businesses Overnight.

As a loyal Loomly user, I’m stunned and frankly appalled by the company’s recent decision to increase its monthly subscription from $79 to $332 — a 320% price hike with barely any notice.

This isn’t just an “adjustment” or “new tier” — it’s a total blindside that feels like a cash grab at the expense of the very customers who’ve supported the platform from the ground up.

What makes it worse? I have content scheduled into May. Loomly’s abrupt pricing change gives me no practical time to export, reschedule or find an alternative without damaging my client commitments and brand timelines.

There’s been no adequate grace period, no genuine attempt to soften the blow for small businesses and freelancers, and no realistic option offered for users like me who simply don’t need a $332/month solution.

I understand SaaS companies evolve, but there’s a massive difference between scaling and price gouging. This move shows a clear disregard for customer loyalty, and a shift away from supporting the very people who made Loomly successful in the first place.

For small business owners, freelancers, and agencies managing modest budgets — this is your signal to look elsewhere. There are better platforms out there that won’t pull the rug out from under you with a fourfold price increase and a corporate shrug.

Extremely disappointing.

If I could've given 0 stars, I would've. Do not go for the annual plan, that's my advice.

Where do I start.

All of a sudden, my pictures where posting on social media differently from how I was retouching them with their online Tool.

I asked them to look into this matter further, and their answer was that my files weren't been saved with the correct colour profile in the first place (?). The chat with them ended yesterday after a back and forth of 13 days, talking about EXIFF and all technical stuff that in all fairness it shouldn't really matter, as these requirements were not stated anywhere on the terms and conditions, not on the platform itself when uploading the file. They admitted that this was the first time that they were encountering this problem and I pointed out that for this problem, I would've had to go through all of the pictures and upload them again on the platform, as I could not retouch them with their tool (thing that I tried to do with another online scheduler and I was able to do perfectly). They insisted that the problem came from the metadata in my pictures and not from their platform.

This is the answer i got from them :

"all you'll need to do is use sRGB instead of Rec. 2020 in your settings. I understand your frustration that this is not explicitly stated on our platform, but this is the first time we've seen this particular issue."

Well, how wrong is this??? How can a normal person knows all of this expecting to use a tool that should easier their workload instead of creating this mess?

And then "Unfortunately, we cannot predict every potential export/photo configuration that our users might implement when using a device and uploading files."

True! So you have to tell the exact picture requirements your platform needs in order for them to be posted correctly or published with the right corrections after using your editor tool!

In terms of refund:
"When you subscribe to a yearly plan, you commit to a full year of service in exchange for a 25% discount. We have very little wiggle room on refunds on yearly plans since you agree to our terms of use when signing up for Loomly.

Bulls*it, sorry. This is just math. Discounted annual subscription it's $384, non discounted is $504. If you they only wanted to, they could've offered a refund with the monthly plan price instead of the actual discounted price. Simple as that. Greedy much?

Per our terms of service, and in fairness to other customers, if you decide that you no longer want to use Loomly before the end of your subscription, we are unable to offer you a partial refund for the time remaining on your contract.

In fairness of other customers??? What about me then? I have paid for a tool which now I can't use and I also have to pay for another one too! Who is going to pay for it?

"I see that you've already cancelled your subscription, so if you choose to move on to a different tool, I can assure you that no renewal payment attempts will be made when your current billing period ends."

-Shall I say thanks for this? As it sounds like a normal thing to me? Maybe not for them at this point.

So now I have paid for an annual subscription and I have to pay for another scheduler that actually works to get the job done. Appalling customer service.

A great service for the price. They offer all social platforms and the calendar feature is nice. I would be hard to ever use another service.