WHILE SHOPPING ONLINE AND PROCEEDING TO THE CHECKOUT I IMMEDIATELY NOTICED SOME NINJA ISH!!! WHO IN THE HEii ASK CUSTOMERS TO LEAVE A TIP FOR OLINE SHOPPING?!?! OMG! WHY WOULD WE LEAVE A TIP IF WE ARE... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered a beautiful dress in September for a wedding in early October. Six weeks later a tattered and ill proportioned rag of material shaped in dress form arrived. Way too late for the event i need... See more
Company replied
I placed an order in October and STILL haven't received my package. I let customer service know my frustrations since my package didn't arrive in time for my event and they just told me they hope I ca... See more
Company replied
I returned an item to Loragal and have still not received my refund. The quality of the clothes is very poor and nothing like the pictures. Many other people are saying the same thing on other review... See more
Company replied
Company details
Written by the company
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Contact info
1951 W Corporate Way, 92801, Anaheim, United States
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1.7
Bad
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company is the greatest scam that…
This company is the greatest scam that I have ever encountered. I made the mistake of trusting that the clothing advertised on their website were real. I never knew they were AI pictures. I went ahead and ordered so many clothing from them in the first week of November for Christmas which was superbly messed up for me!!. Order No. LG01281961, order ID -LG 01309235 refers. Some items were delivered from these orders that triggered the alarm bell and I realised that the company has no quality, not transparent, uses AI pictures for advert to woo customers and indeed lacks integrity!
I am currently expecting a refund (as agreed by Loragal on the 30-12-25) of £51 + £46 + £46 + £57.60 (£being 80% refund proposed by Loragal as against my 100% full money paid!). And after 2 weeks I received the following message from Loragal.
'Your refund for the item in order LG01281961 has been submitted. Please note that it may take several days for the funds to appear in your account. For order LG01309235, we are unable to process two refunds at the same time. Please contact us after you have received the first refund for the cancelled items, and we will process the rest refund for you'.
As I write I have not received any refund since 30th Dec, 2025. At this rate it suggests that it will take several months for my refund.
How can a company not have a definitive date and processing time scale for sales and refund, if they are genuine? why do I need to write 6 emails to request for a refund? Why should this company still be existing and defrauding people. Three other friends of mine are in the same position as myself - hurt and disappointed!!
Why would Loragal advertise AI pictures to attract people and then start sourcing for who can sew the clothing? That's pure deceit! The clothing that were delivered to me have since been binned as they are too bad to give to any charity
December 11, 2025
Unprompted review
Reply from loragal.com
Hello Daisy,
We are deeply sorry to hear about the unpleasant shopping experience you had with us and fully understand your dissatisfaction. Your feedback is invaluable to us, and we have already submitted it to the relevant department for thorough review and continuous improvement.
Regarding the quality issue with the orange dresses you mentioned, we sincerely apologize for the inconvenience this has caused. We are currently processing the remaining 20% refund for you as a matter of priority. The procedure has been initiated and is expected to be completed within the next 1–3 business days. You will receive a confirmation once the refund has been finalized.
Additionally, concerning the £51 + £46 + £57.60 refund you referenced in your comment, we have verified on our end that the refund has been successfully processed. If you have not yet received it in your account, please do not hesitate to contact us directly. We will be glad to re-check the transaction and assist you in resolving any discrepancies.
We truly value your patience and understanding as we work to resolve these matters.
Loragal Trustpilot Team
complaint@loragal.com
The things I ordered were too small
The things I ordered were too small. Ran small. I an a perfect (the size I ordered). If I would have read these reviews I would not have ordered anything from them. I am working on returning the items now and they are giving me a hard time. So I came to the reviews to see if this is common with them and it is. I am going to keep my items and just try and sell them online because I would be even more pissed if I return them and they gave me a partial or no refund. DO NOT BY FROM THESE PEOPLE!!! VERY CHEAPLY MADE ITEMS!! SPEND the extra money and go to a reputable company that will gladly refund you for your items. THIS IS A DISGRACE!!!
January 18, 2026
Unprompted review
Reply from loragal.com
Hello Nicole,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
To better assist you, we offer 30-day after-sales service policy designed to address issues for customer dissatisfaction.
If you could kindly provide us with more detailed information, such as order information , it would be immensely helpful for our investigation. You may send these information to our dedicated customer support email at complaint@loragal.com .
This will allow us to quickly locate your transaction and provide a timely and effective resolution tailored to your situation.
We value your satisfaction and are committed to resolving this matter for you as quickly and smoothly as possible.
Loragal Trustpilot Team
complaint@loragal.com
This company is a scam nobody should…
This company is a scam nobody should ever Oder nothing on it! and that’s really bad to taking people’s money like that we work hard for it ! I Oder a dress since Nov 20th for a wedding on Dec 19 never came and I ask to cancel it they said okay but wanna offer me a 10% discount which I don’t want too it’s been 2 months now I ain’t received nothing. Just give me my money back please!!!
November 20, 2025
Unprompted review
Reply from loragal.com
Hello Anselme,
We sincerely apologize that the item you ordered could not be delivered within your required timeframe. We deeply regret any inconvenience and disappointment this delay may have caused you.
Upon receiving your cancellation request, we promptly processed it and confirm that your order has now been canceled.
Please rest assured that we are currently prioritizing your refund and making every effort to expedite the process. Once the refund has been completed, you will automatically receive an email notification. Please pay attention to your inbox .
If you have any further questions, please do not hesitate to contact us—we are here to assist you.
Loragal Trustpilot Team
complaint@loragal.com
Worst thing I ever did with this…
Worst thing I ever did with this company. Got a dress and it didn’t sit well . I wanted to send it back and get a full refund, they offered a part refund. I accepted it’s been a month since they offered a partial refund and I am yet to get it. They keep making promises of saying their finance team will make the refund but it’s ok been empty promises.
I don’t recommend anyone to buy from Loragel
December 13, 2025
Unprompted review
Reply from loragal.com
Hello BosedeUcheji ,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently and ensure a satisfactory resolution for you.
Loragal Trustpilot Team
complaint@loragal.com
Reply from loragal.com
Hello Jessica,
That's wonderful to hear!
We're so glad your item reached you quickly and you're happy with the speedy delivery. We appreciate your support!
Loragal Trustpilot Team
complaint@loragal.com
Clothing is nothing what it looks like…
Clothing is nothing what it looks like online and the quality of what came was horrible. Strings/thread was hanging,seams looked like patch work. Very sloppy nothing about the Clothing was satisfactory.
January 5, 2026
Unprompted review
Reply from loragal.com
Hello tiffany ,
We sincerely apologize for the discrepancy between the product you received and the images presented on our website. Please be assured that we fully stand behind our 30-day return policy, which is effective from the date of package receipt.
To better assist you, we kindly ask that you contact our dedicated support team directly via complaint@loragal.com . Since we are unable to precisely locate your order with the information currently in our system, providing your order number , pictures of the received item in your email would be immensely helpful. This will allow us to immediately identify your order and expedite the resolution process.
We are committed to resolving this issue promptly and will initiate the necessary return or exchange procedures as soon as we receive your reply.
Loragal Trustpilot Team
complaint@loragal.com
My dress was as seen in the picture
My dress was as seen in the picture. The color is outstanding and met my expectations.
Buying this was the best decision I made.
January 4, 2026
Unprompted review
Reply from loragal.com
Hello Sonia,
Thank you very much for your review!
We are very pleased to hear that this dress is exactly the same as the picture and the color meets your expectations. You think this is one of your wisest decisions - it means a lot to us. We sincerely appreciate that you chose our product and are very glad that it brings you happiness.
Looking forward to serving you again!
Loragal Trustpilot Team
complaint@loragal.com
I should have listened to the reviews
I should have listened to the reviews, but I took a chance—and I regret it.
I ordered two dresses from Loragal and spent over $200. The first dress was so small it looked like it was made for a child, not an adult woman. The sizing was completely inaccurate. The second dress looked nothing like the photos online. The material was cheap, flimsy, and very poor quality.
When I contacted customer service about returning the first dress, they told me to wait until the second arrived so I could return both together. Once I confirmed I wanted to return both, they started making excuses—asking for photos, claiming they needed to “review” the items, and refusing to provide return tracking information.
Both dresses were never worn and barely removed from their packaging. This company is making the return process unnecessarily difficult, and the customer service has been awful.
This feels like a fraudulent business practice. I don’t want replacements or store credit—I just want my money back.
Do not waste your money.
December 25, 2025
Unprompted review
Reply from loragal.com
Hello Nikki ,
We are sorry to hear that the two dresses you recently ordered from LG013231 * * were disappointing, with a total order of 4 pieces at $146.96.
Our team has just sent a detailed return instruction email to you. This email contains all the necessary information, including the return address and any required forms .Please pack both unworn dresses securely in their original packaging, if possible.
We want to assure you that immediately upon receiving and confirming the returned items, we will process your refund asap. You will receive a confirmation email once the refund is issued.
If you have any questions or need further assistance while completing the return, please do not hesitate to reply directly to complaint@loragal.com. We are happy to help.
Warm regards,
Loragal Trustpilot Team
complaint@loragal.com
Waited two months for my order
Waited two months for my order. When it came it looked nothing like the picture and looked like think vinyl couch material. Livid
January 4, 2026
Unprompted review
Reply from loragal.com
Hello Rita,
Thank you for informing us about this matter. We sincerely apologize for the delayed delivery time and the discrepancy between the item you received and the product pictures.
We are deeply sorry for the inconvenience caused by the delayed shipment. Currently, we are working with our logistics partners to investigate the cause in order to prevent such issues from happening again.
More importantly, we are very concerned that the " looked like think vinyl couch material" you described does not match the product as advertised. This is unacceptable. We hope to investigate this immediately.
To solve this problem, our team has sent you an email. Please check your email and pay attention to viewing it. We will resolve this issue for you as soon as possible. We offer a 30-day return service for unsatisfactory products.
Sincerely,
Loragal Trustpilot Team
complaint@loragal.com
This company is a complete SCAM!
This company is a complete SCAM!! DO NOT order from them. The item is nothing like the pictures and looks cheaply made. Came with a strange smell and no tags were attached. Attempted to return for a refund, but you have to pay the return fees yourself. I never ended up returning the item due to the inconvenience of them not sending a prepaid return label. Out $100 and stuck an outfit that can’t even be worn. I still get their emails even though I unsubscribed from them and that’s what prompted me to write the review because I still see people are getting scammed by them. Hopefully my review can help others to NOT order from them!
February 21, 2025
Unprompted review
Reply from loragal.com
Hello Shala ,
We are truly sorry and deeply concerned to hear about your experience.
To better assist you, we offer 30-day after-sales service policy designed to address issues such as products not matching their descriptions or overall customer dissatisfaction. If you could kindly provide us with more detailed information, such as photos of the product you received , it would be immensely helpful for our investigation. You may send these materials to our dedicated customer support email at complaint@loragal.com .
Additionally, we highly recommend that you include your order details (such as your order number, order email, etc.) along with your message. This will allow us to quickly locate your transaction and provide a timely and effective resolution tailored to your situation.
We value your satisfaction and are committed to resolving this matter for you as quickly and smoothly as possible.
Loragal Trustpilot Team
complaint@loragal.com
Scam Comany
I order a product for my birthday on December 2, on December 4th I order for the be canceled and refund my money because there was no tracking number or shipping information to go by. No what I got was well so what it will take 3 weeks and we offer 10% discount. Like what the hell ? Run back my hard earned money now or I am suing you.
December 31, 2025
Unprompted review
Reply from loragal.com
Hello steve,
We sincerely value your feedback and would appreciate the opportunity to address the order concerns you have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem .
Loragal Trustpilot Team
complaint@loragal.com
Placed my order exactly 1 month ago
Placed my order exactly 1 month ago. I emailed customer service on 12/21 to inquire why the processing and shipping time was taking so long. They quickly emailed back however stated another week. that week has came and gone and still has not been shipped yet. What a joke. I know someone personally who ordered from this website literally a week before me and her item arrived about 3 weeks ago. It’s just disappointing because I ordered a gown for a ball that I will be attending in less than 3 weeks and I thought I was doing something by ordering ahead, but clearly I was wrong.
November 28, 2025
Unprompted review
Reply from loragal.com
Hello Kamri ,
We sincerely apologize for the delay with your order and understand you're eager to receive it.
We will send you a detailed update with the next steps within the next hour. Please monitor your inbox for our follow-up email.
We appreciate your patience.
Loragal Trustpilot Team
complaint@loragal.com
This one star review is veryyyy…
This one star review is veryyyy generous. They are trash, the Customer service is a SCAM. They LIE about getting you your refund. Offered me future discounts instead of my money...then multiple about how hard they are working to return my money for 4 weeks and haven't done shit. The warehouse to return is in California and the refund should have been easy. They don't adhere to their own return policies, nor do they honor what they say they are going to do. I will be moving forward with filing with the BBB as well as litigation for the deceit and wasting my damn time
December 29, 2025
Unprompted review
Reply from loragal.com
Hi Jennifer,
We are sorry for the delay and frustration surrounding your refund.
To be perfectly clear: mentioning a partial refund was just a suggestion we offer, but it's entirely your choice. Our standard 30-day return-for-refund policy fully applie.
Good news on your refund: We've double-checked our system and see that the full refund was issued successfully. The processing is now complete from our side.
What you can expect: The money is on its way back to your card/bank account. This final step can sometimes take a few business days, so please don't worry if you don't see it immediately. If it's been over 5 business days, checking with your bank directly is the quickest way to get a status update.
Again, our apologies for the experience.
Loragal Trustpilot Team
complaint@loragal.com
POOR CUSTOMER SERVICE
I paid a lot of money nearly £50 to return garments to company and they have failed to contact FedEx to receive item. FedEx tried to deliver for weeks now and they are not accepting the delivery.
"Dear All,
This has not been resolved yet
FedEx are requesting authorisation to return to Sender
Can someone at Lorogal please contact FedEx asap using the tracking number 000000000000 to arrange delivery?
Please see communication from FedEx below.
Deadline for return is Friday 2nd January."
They are going to charge me again for the return to sender fee. Why do companies like this exist and are allowed to exist?
December 29, 2025
Unprompted review
Reply from loragal.com
Hello Phillip,
We completely understand your concern about the package, but please rest assured—we're on top of it and will manage delivery arrangements.
As for your refund, our team is already on the case and working on it for you. Everything is right on track, and we expect to have it completed very soon, within the next day or two. The moment it's done, we'll send you an email notification directly.
We truly appreciate you giving us the time to resolve this.
Loragal Trustpilot Team
complaint@loragal.com
This company is a total fraud
This company is a total fraud. What i received was nothing like their picture. When I complained they had the nerve to offer me a 45 credit on future purchases. Why would I ever want to order anything ever again. Run now!
December 27, 2025
Unprompted review
Reply from loragal.com
Hi Dee Stevenson,
We sincerely apologize that the product you received differs from the pictures.
Certainly, we accept returns within 30 days for such cases. Our customer service team has already emailed you the return instructions. Once we receive the returned item and verify the condition, we will process your refund right away.
Should you require further assistance, please feel free to contact us directly.
Loragal Trustpilot Team
complaint@loragal.com
The company was very attentive if I had…
The company was very attentive if I had a problem with a product
December 17, 2025
Unprompted review
Reply from loragal.com
Hello Helen,
Thank you for your feedback!
We're truly glad to hear that you felt supported when you needed assistance.
Whatever comes up next, we'll be here and ready to help!
Loragal Trustpilot Team
complaint@loragal.com
My experience was awesome because I…
My experience was awesome because I really needed to update the shipping address or I would’ve never received my package. The customer service that I received was amazing as it was easy to contact Loragal, I received an answer via quickly and the solution that I received was great as it was quick.
December 22, 2025
Unprompted review
Reply from loragal.com
Hello Crystal ,
Thank you for your kind words! We're so glad our team could provide a quick and effective solution to update your address.
Please don't hesitate to reach out anytime you need assistance in the future. We're always here to help!
Loragal Trustpilot Team
complaint@loragal.com
This website is a scam!!!!
This website is a scam I ordered from the 17th November I still have not received my items or my money back
November 17, 2025
Unprompted review
Reply from loragal.com
Hello Georgia,
We sincerely value your feedback and would appreciate the opportunity to address any concerns you may have.
For efficient assistance, kindly email us at complaint@loragal.com with your order details including the recipient's name or registered email address.
Your prompt response will enable us to solve this problem efficiently and ensure a satisfactory resolution for you.
Loragal Trustpilot Team
complaint@loragal.com
Timely response returns seem to be a…
Timely response returns seem to be a difficult process with this company. They fraudulent state they are willing to refund . Customers may have to pay international fees. Sizes vary not true to size.
December 23, 2025
Unprompted review
Reply from loragal.com
Hello Jannice,
We were truly sorry to hear about your recent experience with our product.
To resolve this issue promptly, we would like to offer you our 30-day return policy. However, as we are currently unable to locate your order details in our system, we kindly ask you to contact our team directly by complaint@loragal.com for further assistance.
For the fastest resolution, please provide the order number or any relevant purchase information.
We truly value your trust in us!
Loragal Trustpilot Team
complaint@loragal.com
I have placed 2 orders however neither…
I have placed 2 orders however neither order has completely shipped and it has been well over 35 days. The fact that my money has been paid yet my order hasn’t been received is a big problem for me. The process in which the order is placed and paid for needs to be changed. If it is got to take 30+ days to ship then it shouldn’t be advertised on the site. I am getting closer and closer to my event in Jan/Feb 2026 and I ordered 11/19/25. I have already sent 2 emails for status, received same generic response. I will have to cancel my order and order from a more reliable source than LORAGAL.
November 19, 2025
Unprompted review
Reply from loragal.com
Hello Tanya,
We are truly sorry for the inconvenience. Based on the details you've shared so far, we haven't been able to find the two orders in our system, and we completely understand how frustrating this must be.
To solve this quickly, please send us your order details (e.g., order number, order email ) as soon as possible. We will act promptly once we receive them.
Happy Holidays!
Loragal Trustpilot Team
complaint@loragal.com
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