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Lord & Taylor Reviews 

929
•
TrustScore 3.5 out of 5

3.7

Department Store
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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the product quality, often finding items beautiful, top-notch, and exactly as described. Reviewers frequently highlight the excellent prices and great deals, making luxury items more accessible. Additionally, many consumers appreciate the fast and timely delivery, with items arriving quickly, well-packaged, and in perfect condition. However, some customers experienced significant delays in shipping and order processing. Several people noted that orders took longer than expected to arrive, with some waiting weeks or even over a month for their items to ship or be delivered.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the outstanding quality and... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and items arriving... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many praising the smooth ordering process,... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight and satisfaction with their... See more

Price

Customers consistently note positive experiences with price, often highlighting great pricing and the ability... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Couldn’t find a Maria La Rosa bag in the khaki shade in stock anywhere that wasn’t either going to be custom made and take weeks, or charge import fees (as the company is Italian). This purse was sour... See more

Rated 4 out of 5 stars

4 stars because I absolutely love the item and the price I got it for- so I’m very happy with my purchase. Overall the experience was fine- I did have to reach out to customer service when 4 days pa... See more

Company details

  1. Department Store

Written by the company

For almost 200 years, we've known Lord & Taylor to be iconic, resilient and deeply rooted in heritage. What began as a dry goods business in New York City in 1824 by Samuel Lord was etched in America’s history as the country’s first ever department store. Lord & Taylor was acquired by The Saadia Group and reintroduced to the world as a digital collective in April 2021. Your favorite brands — both old and new, the signature white glove service, and everything else you love about Lord & Taylor is back, better than ever.

Contact info

3.7

Average

TrustScore 3.5 out of 5

929 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.7

All reviews

(929)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Disappointing business practice

I bought a dress. Did not want to do Pay Pal because they charge. I signed up for the 4 payments. They took out the first payment then emailed they were refunding with no info on the dress or any informaton. I sent an email with all the information and this is the response I get. No information on the dress. Do you consider that appropriate treatment for a past customer in fact. I guess that doesn't count.

July 17, 2024
Rated 1 out of 5 stars

If I could give zero starts I would

If I could give zero starts I would. Terrible customer service, no response from emails, the texts don't work. I requested two days shipping, never got that either. I needed these clothes for a trip for Alaska and I leave tomorrow without my clothes. CANCEL MY ORDER #183831240

July 11, 2024
Rated 5 out of 5 stars

I ordered a duvet cover

I ordered a duvet cover. The measurements given on your website are wrong so it does not fit my comforter. I wanted a response to that. I would like to return it or get a refund.
Thank you,

June 29, 2024
Rated 1 out of 5 stars

It’s 2 weeks after making the…

It’s 2 weeks after making the purchases, the items have not even been shipped yet so therefore they will not arrive on time for my event so i tried to cancel the order twice by email but no response from anyone, and all the customer service numbers posted online is bogus so there’s no way to contact Lord & Taylor. Impossible situation. Zero stars from me 👎🏽

July 1, 2024

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