L’Oréal Canada Failed at Every Step
L’Oréal Canada Failed at Every Step – Late Shipping, Missing Items, No Communication, and Ignored Complaints
I am extremely disappointed with my experience ordering from L’Oréal Canada. My order, placed on March 6, 2026) was handled so poorly that I feel compelled to warn other customers.
I ordered several sunscreen products for an upcoming trip departing in ten days. L’Oréal’s website clearly states a 2–5 business day delivery policy, which should have been more than enough time. Instead, my order was shipped very late, with no communication, and only partially fulfilled. L’Oréal sold items they did not even have in stock, causing delays they never disclosed.
❌ No Communication
Throughout the entire process, I received no notifications explaining why my order was delayed, why items were missing, or why the shipment incomplete. My departure date arrived with absolutely no update from L’Oréal Canada.
❌ Package Lost Due to Late Delivery
Because the package arrived while I was away, it sat in my building’s lobby for about two weeks and eventually disappeared. This situation was entirely caused by L’Oréal’s failure to ship on time and failure to communicate.
❌ Customer Service Ignored Me
After returning from vacation, I contacted customer service using their online tool. The representative told me I would receive a response within 5 business days. I made it clear that if they failed to meet their own deadline again, I would request a chargeback from my credit card company.
They never responded.
❌ But They Responded to My Credit Card Company
On July 6, L’Oréal finally reacted—not to me, but to my credit card issuer, to dispute my chargeback. So L’Oréal ignored me completely, but immediately responded when money was involved. This shows a complete lack of respect for customers.
❌ Other Companies Delivered on Time
For comparison, I placed orders with Amazon, Converse, and Adidas on the same date or later. All of them delivered within their promised 2–4 business days. L’Oréal Canada was the only company that failed to respect its own policy and provided no communication whatsoever.
❌ Feeling Taken Advantage Of
I feel ignored, dismissed, and frankly taken advantage of. L’Oréal Canada showed no responsibility, no transparency, and no willingness to resolve the issue. Selling products they didn’t have, delaying shipments without notice, ignoring customer complaints, and only responding when a chargeback is filed is unacceptable behavior for any company—especially one of the largest beauty brands in the world.
I will not be ordering from L’Oréal Canada online again, and I strongly advise others to be cautious.