Loren Hope Reviews 

210
•
TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

I was a fan of this store, until I needed customer support. Zero stars for that. 1) my husband bought a silver jewelry instead of golden (my preference) for mother's Day in 2025 or 2024 (can't e... See more

Rated 5 out of 5 stars

Damm that web site I want everything on it,,I went there after Nordstrom sold out of the daisy earrings in one day, yes one day, then ventured to the Loren Hope website. Lord help me I bought two more... See more

Company replied

Rated 2 out of 5 stars

The shopping experience was not bad. I just received the earring I ordered as Christmas gift and they came scratched in several places:( Other than that, they are exquisite. I noticed the scratched ri... See more

Company replied

Rated 3 out of 5 stars

My lemon slice earrings came promptly and look as described/shown. However I expect 30 days to make a return for the full refund price. Perhaps I should be more diligent about checking return policies... See more

Company details

  1. Jewelry Store
  2. Clothing Store

Information provided by various external sources

Made in the USA. Loren Hope is an independent jewelry line based in Rhode Island. We create fun, elevated jewelry you cannot find anywhere else.


Contact info

3.0

Average

TrustScore 3 out of 5

210 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(210)

1 review in the last 12 months

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Rated 5 out of 5 stars

I’ve ordered 4 pieces from Loren Hope…

I’ve ordered 4 pieces from Loren Hope now & I am obsessed! The colors & the designs are perfect for everyday life<3

November 30, 2018
Unprompted review
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Reply from Loren Hope

That's so great to hear! Thank you!

Rated 5 out of 5 stars

The customer service agreed to…

The customer service agreed to consolidate my 3 separate orders and send to a different address, which was great and i deeply appreciated... Until 1 of the orders got shipped to the original address, which was disappointing. Whilst it was my fault that i input a different address in my original orders, it has become theirs once they agreed to help but now failed to. I am giving them 3 stars because the customer service is still trying to help and are polite about it.

Update: Loren Hope has contacted me. And offered to send me the items again to my new address. Kudos to the quick service recovery! Will update once I receive all the orders!

Latest update: I received all my orders in good condition. Changed my rating back to 5 stars. Won't hesitate to buy from them again! Good!

November 29, 2018
Unprompted review
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Reply from Loren Hope

Hi Silken

We are so sorry we disappointed you. We make every attempt to satisfy every customer's requests. With thousands of orders coming through over the holiday weekend, unfortunately one of your orders slipped through the cracks before we were able to accommodate the change of address. Please continue to work with customer service - we'll work to resolve whatever inconvenience this has caused you.

Rated 5 out of 5 stars

Amazing pieces

Amazing! Fast shipping, beautifully packagesd and loved the pieces I ordered!

November 29, 2018
Unprompted review
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Reply from Loren Hope

Hi Amy,

Thanks for the feedback!

Rated 5 out of 5 stars

Stunning Earrings

I love the two pair of earrings I have purchased. They come packaged very well so you don’t have to worry about them getting damaged. The quality is great and the colors are beautiful!

November 27, 2018
Unprompted review
Loren Hope logo

Reply from Loren Hope

Hi Ashley,

So glad you love them! Which ones do you like the best??

Rated 5 out of 5 stars

Nice Earrings, Reasonable Price

I bought the Alex earrings in Emerald and love them! The shipping was fast, and the earrings are a nice size for a stud: Big enough to be seen but small enough to not weigh your ear down. I was a little disappointed that the back metal finish looked a little cheap, but it’s just the back. For the money, it doesn’t bother me enough to give these earrings a lower rating. The overall style is very chic.

November 27, 2018
Unprompted review
Loren Hope logo

Reply from Loren Hope

Hi Becca,

We are glad you love your Alex's, and we'll take your feedback into consideration. We are always looking for ways to improve!

Rated 5 out of 5 stars

Loren

Loren - the colors are even more beautiful in real life. Love the packaging and the finished quality - excited to wear them.

November 24, 2018
Unprompted review
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Reply from Loren Hope

Hi Elaine,

Send pictures! We love to see our customers in their jewels!

Rated 4 out of 5 stars

Love your jewelry

Love your jewelry! I ordered two of the same bracelets as gifts. One gift box????

November 14, 2018
Unprompted review
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Reply from Loren Hope

Hi Susan,

We are sorry we sent one box when you needed two. In an effort to reduce waste and environmental impact, we typically ask people to request gift boxes as needed. We are looking into any glitches that might have happened on our side in terms of messaging, but we are HAPPY to send you an additional box. Please reach out to customerservice@lorenhope.com with your info and we'll get that out to you.

Rated 3 out of 5 stars

I have purchased 3 of the Glen Wrap…

I have purchased 3 of the Glen Wrap bracelets in gold.
The first one, over time the gold rubbed off, which isn't uncommon on me, so I purchased another one.
The second one, the prongs around the stones got caught on EVERYTHING and ruined a couple of silk tops/skirts. This did not happen with my first one, so I purchased a third one...
It seems to be fine, so perhaps the 2nd one was a quality mistake.

November 14, 2018
Unprompted review
Loren Hope logo

Reply from Loren Hope

Hi Allison

We are so sorry you've had issues with quality. We pride ourselves on being vigilant with quality control and improvements. Should you have any issues going forward, please do not hesitate to reach out to customerservice@lorenhope.com so that we can address your concerns.

Rated 5 out of 5 stars

Best customer service ever

Best customer service ever. If you are putting in an order or need a repair the LH team is all over it.
The jewelery itself is stunning and very high quality.
Love Loren Hope jewelery!

November 14, 2018
Unprompted review
Loren Hope logo

Reply from Loren Hope

HI Jessica!

We are so happy to hear this! Thanks for your continued support.

Rated 5 out of 5 stars

Huge Loren Hope Fan

I love Loren Hope jewelry! I have purchased multiple pieces and am happy with each one of them. They offer free shipping, it's always quick to be delivered and her designs are beautiful. Now, I'm just waiting on another butterfly installation!!

November 14, 2018
Unprompted review
Loren Hope logo

Reply from Loren Hope

Hi Emily,

Thanks for being part of our LH extended family!! Stay tuned....I hear a new batch of butterflies is almost ready!!!!!

Rated 5 out of 5 stars

LH Customer for Life!

Loren Hope offers unique, affordable jewelry that can be worn for years! I love that each piece is handmade in the USA. The pieces are one of a kind and come in wide range of colors - from neutral to colorful. I love the modern vintage approach. The LH team went above and beyond to create something unique for my wedding day. I continue to look at Loren Hope for pieces to complete my wardrobe each season.

November 14, 2018
Unprompted review
Loren Hope logo

Reply from Loren Hope

Hi Diana,

We are thrilled we were able to help make your special day a little more sparkly! Thanks for the feedback!!

Rated 5 out of 5 stars

Great!

Great! Beautiful product

November 9, 2018
Unprompted review
Loren Hope logo

Reply from Loren Hope

Hi Pam,

Thanks for the feedback!

Rated 5 out of 5 stars

I love this jewelry

I love this jewelry. It’s beautiful and I always look forward to each seasons new stuff. I love the smaller dainty pieces.

November 7, 2018
Unprompted review
Loren Hope logo

Reply from Loren Hope

Thanks, Tracie! Keep an eye out for what we will be adding over the next few weeks!

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