⭐⭐⭐⭐⭐ Excellent company! The customer service team is always so friendly, helpful, and quick to respond if you need anything. Ordering is really easy, and the whole process is straightforward from st... See more
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Love ordering from Lotties Gifts Boutique. Is so easy to order and they have some lovely novel gift ideas at fabulous prices. I’ve ordered on several occasions now and have received great customer ser... See more
Company replied
I've received a few items from here. The quality it outstanding, and delivery is super quick. Obviously slightly longer for personalised items but the finished product is of a high quality. I buy thro... See more
Hi. I have purchased quite a few items through "Lucy". The customer service is excellent, I've had no problems, the items I have received are as described if not better than the pictures. Would defi... See more
Company details
Written by the company
In memory of my mum Lottie Jane Coles, Lotties Gifts Boutique is a friendly online company selling gifts, homeware, toys, personalised items, plus lots lots more . Fast deliveries and excellent customer service
Contact info
Somerset , United Kingdom
- LottiesGiftsBoutique@outlook.com
- www.lottiesgiftsboutique.com
4.8
Excellent
306 reviews
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Quick delivery advised of different stages of postsge. Love my Trainners 🌟🌟🌟🌟🌟
July 21, 2024
Reply from Lotties Gifts Boutique
Thankyou for taking the time to leave a review. As a small business, reviews are very helpful
Reply from Lotties Gifts Boutique
Thankyou for your review
I bought these Lightweight Canvas…
I bought these Lightweight Canvas Trainers Shoes in black
Perfect fit and super lightweight
A bargain at those prices
Was kept up to date in regards to delivery
Thank you 🙏
July 1, 2024
Unprompted review
Reply from Lotties Gifts Boutique
Thankyou for your review
Amazing company super fast speedy…
Amazing company super fast speedy delivery highly recommended
May 18, 2024
Reply from Lotties Gifts Boutique
Thankyou for your lovely review Debbi
Reply from Lotties Gifts Boutique
Thankyou for your review Hannah
Abysmal after-sales customer service
Ordered a black dressing gown but was emailed to say they didn't actually do it in black..only navy and green so could I choose one of these. I chose navy and emailed this in reply. They ignored that email and sent me a refund so I had to totally reorder. I am size 12 but ordered 16-18 as I like a roomy dressing gown. However when it arrived it was too small. I have tried emailing so that I can return it but most emails go to postmaster or don't get a reply at all. I am getting rather irate now. Customer service after sales is abysmal😡
April 26, 2024
Unprompted review
Reply from Lotties Gifts Boutique
Hi Diane,
I am sorry you haven't been happy with the service you received. It does sound like your emails have unfortunately bounced back and I cannot see any emails from you to our customer service team unfortunately.
I have spoken to the owner who reached out about the unfortunate colour issue with the dressing gowns and she has emailed you but maybe this has been missed.
We are always happy to help out customers unfortunately it seems your email hasn't reached us, we will reach out to you shortly to arrange a return for you.
If you need any further assistance please feel free to reply to our original email to you regarding this order.
All the best
Lotties Gifts Boutique
Kept updated with delivery etc
Kept updated with delivery etc, amazing products at affordable prices and excellent quality products. I will 100% be ordering from them again soon.
Thank you x
March 19, 2024
Reply from Lotties Gifts Boutique
Thankyou for your lovely review
Amazing quality and delivery service
Amazing quality and delivery service, kept up to date with deliveries and sizing is really good would purchase from again thank you.
March 18, 2024
Rude owner
Rude owner. Brought a video doorbell for my disabled brother and it wont work. Originally ordered in september but didnt receive the first so reveived it in December 10th but will not do anything about it. Vile
December 17, 2023
Unprompted review
Reply from Lotties Gifts Boutique
Hi Kerry,
I am sorry to hear that you weren't happy with the service you received. Unfortunately we cannot refund orders over 30 days in line with our refund policy. Sadly I can imagine this is disappointing. You can always speak to us via email and we can go over the policy with you. Have a good day. Lotties Gifts Boutique
Great company and service
Purchasing was easy and delivery was quick. I was kept up to date every step of the way. Everything I ordered was great quality and exactly what I was expecting.
December 20, 2023
Reply from Lotties Gifts Boutique
Thankyou for your kind review
Items delivered on time
Items delivered on time. Tracking provided.
Excellence customer service
November 20, 2023
Reply from Lotties Gifts Boutique
Thankyou for your lovely review
Reply from Lotties Gifts Boutique
Thankyou Nicola
Reply from Lotties Gifts Boutique
Thankyou for the review
Happy customer
Im Happy To Say Lotties Have Amazing Products At Affordable Prices, Very Impressed x
July 24, 2023
Absolutely love our personalised minnie…
Absolutely love our personalised minnie mouse cold cup wld definitely recommend 👌
June 24, 2023
Fantastic company highly recommend …
I have been purchasing off lotties for over a year now ,everything is of great quality and value for money ,truly recommend this online company ,speedy delivery (in 2-3 days I have had orders delivered)
May 29, 2023
Unprompted review
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