- ordered a box - emailed their customer support 3 weeks later, enquiring about where the box is - the delay is blamed on Royal Mail - promised a replacement - I’ve chased them again Sa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Disappointing. Waited for two long weeks for delivery and when it arrived the Travis Duffle bag was great, but the hair clippers were provided with Chinese only instructions and no lubricant oil.... See more
Ordered my free hamper beginning of November and still yet to receive. Made contact and was advised they were chasing royal mail and a replacement would be sent last Friday if no response from Royal M... See more
Don't even bother. I fell for slick marketing but don't be fooled -- you'll place an order, they'll take your cash, and then your order will descend into a black hole where goods are drop-shipped fr... See more
Company replied
Company details
Information provided by various external sources
Louie Supply Co. is an online destination for men's fast fashion
Contact info
Vancouver , Canada
- hello@louiesupply.com
- www.louiesupply.com
Same stuff, different post.
- ordered a box
- emailed their customer support 3 weeks later, enquiring about where the box is
- the delay is blamed on Royal Mail
- promised a replacement
- I’ve chased them again
Same themes as everyone else, just wanted to do my part in getting their 2 stars knocked down to 1.
March 5, 2024
Unprompted review
Tried to order a toybox but found it…
Tried to order a toybox but found it impossible, the form won't accept my discount code, I have emailed the company but to no avail
December 13, 2023
Unprompted review
Waiting over a month for delivery
Ordered my free hamper beginning of November and still yet to receive. Made contact and was advised they were chasing royal mail and a replacement would be sent last Friday if no response from Royal Mail. have sent 2 further messages with no reply. Disappointing.
December 8, 2023
Unprompted review
Got a free box through my pet…
Got a free box through my pet insurance. Placed order on 28th August. Apparently its still pending. Have emailed and Facebook messaged and had no reply.
September 14, 2023
Unprompted review
Not received my order
I got a free bundle with my pet insurance. One of the reasons I went with the insurance as they are more expensive. I still haven't received my order it's now been a month. I have emailed them 3 times now and no reply. I will be canceling my insurance and will inform them the reason is love Louie don't deliver on their orders
EDIT
I got an email yesterday apologising and have sent a replacement on next day for me. Received it today. Thank you
July 14, 2023
Unprompted review
I took out an insurance for my cat from…
I took out an insurance for my cat from everypaw and I got an offer for a love Louie box. I placed this order in October 22 all now I have not received it. Contacted them VIA Instagram they said they will send me a box still nothing contacted them again and they said they will get back to me but have left me on seen. It is now coming to the end of April 23. This company is scamming people worse company every and worst customer service I would it recommend whatsoever
October 19, 2022
Unprompted review
Love!
I ordered the large and I love it. It shipped quicker than I expected it to as well. To me, anyway. I am very happy with my purchase. It was exactly what I was hoping for. Thank you!
March 9, 2021
Its now been 30 days since placing my…
Its now been 30 days since placing my order and my order still has not arrived.
This in my opinion is horrible service.
I have liked this brand for a number of years now and finally ordered from them. This is my first experience and as you can guest my last one.
February 27, 2021
Reply from Louie Supply Co.
Hello Brian,
We thank you for your purchase at Louie Supply, Co. Upon checking, your order of
Grayson Stealth Shorts has been with USPS facility Carol Stream,60188 as of February 23. There has been a slight delay but rest assured that the package is in transit to your destination and will be delivered in the next few days.
We look forward to your further patience and understanding on the matter and if you have additional inquiries, please reach out again. Our email is hello@louiesupply.com .
Cheers,
Kristine
Customer Experience
Package never shipped after a week for…
Package never shipped after a week for ordering and I paid extra for tracking
February 15, 2021
Reply from Louie Supply Co.
Hello Emirrah,
We thank you for your purchase at Louie Supply, Co. We received the feedback you sent and upon checking, due to some miscommunication between our team, the processing of your purchase order was indeed delayed. We are terribly sorry about this.
We have now initiated the processing of your purchase order. The tracking details will be sent within the next few business days.
To make up for the delay, we are upgrading your shipping method to Express Shipping. Of course, additional shipping fee is on us. You may anticipate delivery within the next 5-7 business days.
Again, we are so sorry that this happened. We look forward to your further patience and understanding on the matter.
Cheers,
Shirley
Customer Experience
The worst I try to track my pkg and all…terrible
The worst I try to track my pkg and all it says is “out for delivery” for the past 3 days. OUT FOR DELIVERY BY WHOM? This company is also terrible the shipped the wrong size!
February 11, 2021
Prompt response to queries
February 7, 2021
Prompt delivery
January 31, 2021
Love Louie Supply
I’ve bought from these guys several times now and keep going back. They offer great product and are always quick with order turn around and delivery. They are my new go to for essential wardrobe pieces. Highly recommended 🇦🇺
January 15, 2021
Reply from Louie Supply Co.
Hello Brett,
We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. We strive to ensure every customer is satisfied with our business. If there's anything else, you'd like to have, please revisit us at https://www.louiesupply.com/.
Cheers,
Kristine
Customer Experience
The ease of shopping and purchasing…
The ease of shopping and purchasing merchandise is arguably the best of any retailer.
January 14, 2021
Reply from Louie Supply Co.
Hello S.R.
We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. We strive to ensure every customer is satisfied with our business. If there's anything else, you'd like to have, please revisit us at https://www.louiesupply.com/.
Cheers,
Kristine
Customer Experience
I was unaware that these would be…
I was unaware that these would be coming from out of the US. The website did not clarify that. I still have not received them & it's been 3 weeks. I will not order from this company again.
January 6, 2021
Reply from Louie Supply Co.
Hello Felicia,
Thank you for your recent purchase at Louie Supply, Co.
As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
You can track it easily by clicking on the following link:
https://www.louiesupply.com/apps/tracktor/track
Your package has just completed the Customs Clearance and on it's way to the sorting center.
Your local courier will deliver your package very soon.
We appreciate your patience and understanding and if you need further assistance please email us at hello@louiesupply.com.
Cheers,
Kristine
Customer Experience
DID NOT RECEIVE ORDER
Unfortunately, I NEVER RECEIVED THIS SHIRT. Hopefully, I was not charged for it. Please let me know what happened.
December 27, 2020
Reply from Louie Supply Co.
Hello Jan!
Thank you for your purchase at Louie Supply, Co. We are so sorry for the delay in the processing of your purchase order. We did check and there was indeed slight delay due to internal miscommunication from our side. We sincerely apologize about this.
Please rest assured that as of this writing, the shipment is now en route to you. To make up for the delay, we shall expedite shipping and upgrade you to Express Shipping. Of course, added fees is on us.
And if not received after 5-10 more business days, just please report it to us then we shall gladly initiate full refund for your purchase.
We look forward to your further patience and understanding on the matter. Feel free to email us at hello@louiesupply.com if you have further questions.
Cheers,
Shirley
Customer Experience
My boyfriend loved his shirts that I…
My boyfriend loved his shirts that I got him for a birthday gift! The arms on the white button up were a little short on him so we'll exchange it for another shirt. Otherwise the fit is great!
December 26, 2020
Reply from Louie Supply Co.
Hello Monica,
We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. We strive to ensure every customer is satisfied with our business. If there's anything else, you'd like to have, please revisit us at https://www.louiesupply.com/.
Cheers,
Kristine
Customer Experience
DO not shop here
When you order, ordering is easy. Receiving your items takes forever and if you need to return anything, you're on your own. I was sent the wrong item and they have yet to respond to my request for the correct item. It's been 3 months!
December 4, 2020
Reply from Louie Supply Co.
Hello Ryan,
We did check your order history and we do see that you submitted query on 1 wrong item you received. Again, we apologize for the wrong item you received and we also apologize for the delay in our correspondence.
Upon checking, a query was already submitted to our fulfillment team in regards to your case. We are currently looking into the availability of the item if we can still send the correct item to you or provide you refund instead. Please allow us 5-7 more days on this before we can offer you the best resolution possible.
If you opt to get refunded instead, we are also ready to issue the refund. You may just please express your thoughts via email through hello@louiesupply.com .
Again, we are sorry about what happened. You do not to return the wrong item received. Please accept it as complimentary item from us. We look forward to your further patience and understanding on the matter.
Cheers,
Sally
Customer Experience
Face mask guard brackets
We have ordered the face mask guard brackets twice now. We have been pleased with both the product and the delivery time!
November 21, 2020
I was surprised at how fast my order…
I was surprised at how fast my order came in and was delivered to me in a timely manner with the virus and all. I was also relieved when I used the mask today it actually worked, my glasses didn't dig up and I could actually breath better without struggling.
November 14, 2020
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.