Love at First Sign Reviews 

66
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the incredibly friendly and welcoming staff who work hard to make everyone feel completely comfortable and relaxed during these singles gatherings. Many people appreciate the opportunity of meeting interesting individuals while enjoying a genuinely fun and engaging social atmosphere. However, some customers also noted significant issues regarding event disorganization, awkward pacing, and a general lack of structure when things do not go according to plan. Reviewers expressed strong frustration and dissatisfaction regarding rigid refund policies, particularly when sessions were unexpectedly postponed or canceled at short notice.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the warm and welcoming nature of the... See more

User experience

Customers had ambiguous experiences with user experience, as some reviewers praised the helpful hosts and... See more

Location

Reviewers express mixed feelings regarding the location and venues chosen for the gatherings. While some... See more

Refund

People report negative experiences with refund policies, expressing frustration over denied requests due to... See more

Service

Consumers express deep dissatisfaction regarding the service, highlighting a complete lack of organisation... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Easy to book event and good location. Hosts were friendly and encouraged all to socialise and participate. Was a friendly and no pressure environment. Unfortunately all the ladies left before the even... See more

Company replied

Rated 2 out of 5 stars

On Eventbite, it showed that over 800 people signed up. In reality it was only 53, and only 16 people showed up. There were 4 men for every 1 women. The hostess tried to be accommodating, but the even... See more

Company replied

Rated 5 out of 5 stars

Kim the host is amazing, very bubbly, friendly and genuinely cares, it feels she wants people to match and makes sure the evening is warm, welcoming and friendly. Games, quizzes, rotation amongst gu... See more

Company replied

Rated 5 out of 5 stars

Ive done a few events in Guildford now, all with the lovely Kimmy, and Ive loved every single one. So much better than the original "speed dating " set up. Kimmy is an amazing host, she makes sure eve... See more

Company replied


Company details

  1. Event Planner
  2. also in
  3. Entertainment Agency
  4. Event Ticket Seller

Written by the company

Love at First Sign is the UK's leading astrology-themed singles events brand, bringing together open-minded singles across 25+ cities every month for a dating experience unlike anything else out there. Part of Cosmic Universe Enterprises, the company connecting people one birth chart at a time, Love at First Sign is more than a dating night. It is a movement for deeper, more authentic connection, guided by the cosmos and grounded in who you are. Our events are anything but ordinary. Choose from cosmic speed dating, relaxed singles mixers, and tarot nights, all designed to take the pressure off modern dating and replace it with something genuinely fun. On the night, our Tap & Tell feature gets conversations flowing with astrology-themed icebreakers, and our QR scan to match feature lets you connect with people you clicked with instantly. Hit an 85% compatibility score or above and you could be in with a chance of winning epic monthly prizes through our Cosmic Dip lucky draw. We run 50+ events every month across cities including London, Edinburgh, Glasgow, Newcastle, Manchester, Birmingham, Bristol, Leeds, Southampton, Guildford, Winchester, and New York, with more cities launching regularly. Love at First Sign is also the events home of Cosmic Fusion, our astrology app with over 200,000 downloads across 120+ countries. Powered by a bespoke algorithm combining Western and Chinese zodiac signs for deep cosmic compatibility, Cosmic Fusion brings you daily horoscopes, birth chart readings, personality-driven matches, and a vibrant community, so the cosmic connection does not stop when the event ends. Whether you are newly single, long-term single, or just curious, Love at First Sign is the most interesting night out on the singles scene. Come along, check your compatibility, and see who the universe sends your way.


Contact info

3.3

Average

TrustScore 3.5 out of 5

66 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 48% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(66)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely host Justine

Justine is a really lovely host and coped with the night very well, warmly welcomed everyone and chatted with us between dates - Winchester

August 6, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for the lovely review! We'll pass this onto Justine, we hope to see you at another event soon 🌟

Rated 5 out of 5 stars

AJ was an exceptional host

AJ was an exceptional host. Very inclusive and playful.

August 4, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much for your review about our wonderful host AJ!

Glad to hear you had a good time and hopefully we will see you again soon if you didn't find a connection this time 💫

Rated 5 out of 5 stars

Kimmy is amazing!

Ive done a few events in Guildford now, all with the lovely Kimmy, and Ive loved every single one. So much better than the original "speed dating " set up. Kimmy is an amazing host, she makes sure every single person gets up and gets involved, making the nerves completely disappear. I haven't found my knight in shinning armour yet, but here's hoping x

July 23, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for your review, we are delighted to hear that Kimmy looked after you so well, we are so proud to have on the team! Here's hoping you find 'The One' soon! 💫

Rated 5 out of 5 stars

Winchester with Justine

Winchester with Justine. One of the more populated ones. Justine is a very welcoming host and is very good at making sure everyone has enough time with each date. Would recommend.

July 30, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for your review, we are delighted to hear that you had a good time and that Justine looked after you so well, we are very proud to have her on the team! 💫

Rated 5 out of 5 stars

Great event

Great event! Thank you Justine!

July 30, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for your review! We will let Justine know you said thank you! 💫

Rated 5 out of 5 stars

I attended the dating night with…

I attended the dating night with Justine who hosted and it was a great night and met great people.

July 30, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for your review, we are so happy to hear Justine gave you such a great night! 💫

Rated 5 out of 5 stars

I was very apprehensive about attending…

I was very apprehensive about attending the event but a friend had convinced me to go ,and I planned on popping in, rolling my eyes and leaving.. thankfully ,this event was run by Kimmy who was so friendly ,easy going ,and warm.that I stayed till the end ,and even though it was a small.event ,The organiser (Kimmy) singlehandedly did her magic and turned it into a super fun and relaxed social.where people chatted ,laughed ,and exchanged stories and details.

April 9, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much for your review and kind words about Kimmy! We are so delighted to hear that even with a smaller event you managed to have a fantastic time and make connections! We hope to see you soon 💫

Rated 1 out of 5 stars

The Event was Cancelled Twice!! This is an Untrustworthy Group!

In the space of one month, they cancelled events twice in London. When the first one was cancelled, I was emailed and told that I could attend the next one coming up in two weeks. When the time came around for the rescheduled event, I was emailed and told that this event was cancelled and no new event date was given. Of course, they won't give me a refund even though they can't deliver the service I purchased, with no guarantee that they will ever be able to deliver an actual event. This outfit is untrustworthy - save your money and don't spend it here.

July 28, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

We are sorry to hear that you are frustrated.

We only postpone an event when we know it would affect the enjoyment of the evening, for example due to low attendance, rather than making that call lightly.

For both events, all attendees were sent an email and SMS confirming the new date with the offer to transfer if this did not suit.

We understand two postponements is frustrating, and we're sorry for that. Your ticket is still fully valid to use at any future Love at First Sign event, in any city, at no extra cost, so the service you booked is still fully available to you.

We'd really like the chance to have you at an event that runs as it should. If the new date suggested does not work, please contact our customer services team and they would be more than happy to help!

Rated 1 out of 5 stars

Profit over customer focus!

I wish I'd looked at the reviews before booking this event.

Our Nottingham event was cancelled on the afternoon we were due to attend, which was extremely disappointing and, in my opinion, very poor customer service. Notice could have been given earlier.

While the terms and conditions state that no refund is given if an event is postponed, this feels like a convenient way to keep customers' money interest-free while offering little consideration for the inconvenience caused. I find this approach unethical. Regardless of the T&Cs, a refund should be offered when an event is cancelled at such short notice.

Don't waste your time or money. I'd recommend staying away from companies that appear more interested in making a quick profit than looking after their customers.

Additionally the second event on 11th August we checked beforehand to confirm if it was going ahead only to attend and then be cancelled. Host confirmed we’d all be refunded. Do the right thing and refund every occasion when events are cancelled by organisers.

July 22, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for taking the time to leave this feedback.

We take reviews like this seriously, which is why we reached out to you directly via Trustpilot to get more details about which event and date this refers to however we haven't had a response yet.

We want to flag that this doesn't match how we operate as we don't postpone or cancel events on the day they're due to run. If an event was affected, we'd want to look into exactly what happened, but we're not able to do that without more information from you, such as the event date and the name the booking was made under.

We are sorry to hear that you feel that we do not have our customer's best interest at heart, we put our daters at the forefront of everything that we do and really hope you will attend your future event on the postponed date.

Rated 5 out of 5 stars

Fun experience and lovely host!

I attended a Love at First Sign event in Leamington Spa this week, it was my first experience of any kind of dating event and I went on my own so I was very nervous! I mentioned this to our lovely host, Sian, when I arrived and she was so great at putting me at ease and explaining how to use the app and how the night was going to go. There were more men than women on the night but ultimately the company can't control no shows etc so you just have to make the best of it! All attendees were very nice and respectful and while I didn't find a romantic connection, I had a really fun evening and would definitely go again and recommend to others.

July 22, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much for this lovely review Liv! We will be sure to pass your comments on to Sian and thank you for your understanding RE no shows - it is something we are trying really hard to prevent happening. We are delighted to heard you intend on coming back soon and look forward to seeing you there! 💫

Rated 4 out of 5 stars

Great event run by Justine at the…

Great event run by Justine at the Stables in Winchester tonight

July 23, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

So glad you enjoyed it! Justine always puts on a great night at the Stables. Thanks for coming along and hope to see you at another one soon ⭐

Rated 5 out of 5 stars

The host Kimmy was very kind and made…

The host Kimmy was very kind and made the whole experience as enjoyable and fun as possible. Been a newbie and a little nervous she was very nice and easy going, not making it feel awkward.

June 18, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much for your feedback about the wonderful Kimmy! We are so glad to hear she made your evening easy and we hope we may see you again! 💫

Rated 5 out of 5 stars

I’ve been to 3 of these love at first…

I’ve been to 3 of these love at first sign events 2 in Guildford 1 Brighton and I absolutely love them it’s such a great atmosphere and evening I’ve met some really lovely people and the host Kimmy is such a lovely lady so bubbly and she makes you feel very welcoming and it’s always such a brilliant evening it wouldn’t be the same without her love you Kimmy..

July 14, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much for your review and we are delighted to hear you have had a great time at the events you have been to!

We will be sure to let Kimmy know about the wonderful review and look forward to welcoming you soon 💫

Rated 5 out of 5 stars

Loved these events

Loved these events! I think our host Kimmy made it so easy to join in and she is super friendly i felt like I had known her for years helped me loads with my confidence! Cant wait for the next event in Guildford

June 4, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much for your lovely review Pauline! We are so proud to have Kimmy as one of our hosts and look forward to seeing you again soon 💫

Rated 2 out of 5 stars

On Eventbite

On Eventbite, it showed that over 800 people signed up. In reality it was only 53, and only 16 people showed up. There were 4 men for every 1 women. The hostess tried to be accommodating, but the event itself was poor.

July 10, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Hi there Jack,

Thank you for your review, we're sorry to hear it wasn't as you had hoped.

The 800+ figure you saw on Eventbrite reflects sign-ups across ALL our UK and US events combined, not just one specific night. We'll be feeding this back to Eventbrite directly to help them better the service.

Gender balance is something we try hard to manage through ticket release timing and targeted promotion, but the 22+ people that attended Starchild had a great night regardless, and the host fed back some great matches that were made!

It's good to hear our hostess did what she could to make the evening enjoyable and we will be sure to make sure that feedback does get passed on to the team.

We'd love the chance to have you join us again for an event that runs the way it should. Feel free to drop us a message at hello@loveatfirstsign.co.uk and we would be delighted to welcome you back on a complimentary basis!

Rated 5 out of 5 stars

Guildford event- different kind of experience (in a good way)

I went to the Guildford event.
After trying online dating. I thought I would give this a go. I’m glad I did.
I met some lovely people and had some good conversations. No match, but was good to be out there.

The event wasn’t what I expected. I thought it was going to be like musical chairs with everyone moving around. It’s more of a mingle.

Was met with such a lovely host, Kimy. She was quick to explain how things worked and what to do etc. The evening flow was smooth and natural.
Thanks Kimy :)

July 8, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much for this lovely review! We're so glad you gave us a go and even happier that you had good conversations and met some lovely people along the way. You're right that it's more of a relaxed mingle than musical chairs; we find it helps everything flow naturally. Kimmy will be thrilled to read your kind words, she's wonderful at making everyone feel welcome. We hope to see you at another event soon! 💫

Rated 1 out of 5 stars

Edinburgh event let down

I attended an event in Edinburgh, it was a terrible experience considering it's a paid event. My review does not reflect the 'dates' in attendance but the event itself. I do not recommend this event because: The event would benefit from an additional host. The organiser/rep appeared too busy to welcome or effectively manage arrivals. It was my first time attending and was a negative experience. The agenda was not clearly communicated and in my view conflicted with the advertisement. There was a lot of hanging around for the first hour, attendees asking eachother what the arrangements are and for this it generally seemed disorganised. By the time you've spent an hour making small talk between yourselves there's little point of having the mini dates set up. The marketing and concept is great but the execution is poor.

July 7, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for the detailed feedback, we really appreciate it. We're sorry the evening didn't meet your expectations, and we hear you on the arrivals, the pacing in that first hour, and the gap between what was advertised and how things unfolded. It's useful, and we'll take it on board as we look at things like adding a second host and communicating the agenda more clearly.

That said, other attendees at the Edinburgh event shared that they had a lovely time, and our host felt it went well too so we're hopeful this was simply an off night rather than the norm. The concept clearly resonated with you, and we'd love the chance to show you a smoother experience. We really hope you'll give us another go. 🌟

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! I went to the speed dating event in Guildford on the 18th of June and was met with the warmest, professional and charismatic welcome of the host! After trying online dating apps and not having much success, gave this a go and am so happy I found my match! Highly recommend.

June 18, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you so much for your review Elizabeth - we are delighted to hear that you had a wonderful time and that you also found a match on the evening! We'll be sure to let your host know about your feedback too - our hosts work so hard to be 'Cosmic Cupids' 🤩

Wishing you all the best in the future!

Rated 5 out of 5 stars

Amazing event

Amazing event - well run with great hosting. Met some amazing people. Would definitely recommend and go again.

May 9, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

This absolutely made our day, thank you! There's nothing better than hearing that the hosting hit the mark and that you walked away having met some brilliant people. That's the whole reason we do this. Come back and do it all again soon, we'd love to have you 🌟

Rated 5 out of 5 stars

Great event

Great event .
Lots of interesting people .
Well organised. Will definitely go to another event.

June 13, 2026
Unprompted review
Love at First Sign logo

Reply from Love at First Sign

Thank you for the great review! We're so pleased you enjoyed the evening and got to meet some interesting people. Keeping things well organised is a top priority for us, so that's lovely to hear. We can't wait to welcome you to another event soon 🌟

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