Lovehoney Reviews 

My last purchase was even better then expected. The promt delivery and care was 100% fast an efficient.

Thank you

Easy ordering with competitive pricing and quick delivery. I was impressed with the ordering system and quick processing. No concerns at all, happy customer!

The lingere was reasonable in quality however the underwear was so small it couldnt be worn. Ordering from a plus size range I did expect more as the thong was too small and the corset was very short.

Everything was easy to analyze, with lots of key details and video support for newbies like me.

Fast delivery but thought you company was based in nz

This merchant doesn’t deserve even 1 star. I have placed a few orders with Lovehoney and each order has been a disaster. From misleading promotions to poor and inaccurate sizing charts and complicated return policies with no way to speak to a representative except through a chat bot service, this foreign-based company is a nightmare to do business with. The quality of their products plus the fact that they charge $6.99 to mail something that weighs as much as a first-class letter is preposterous.

Their operation is based out of the UK (Bath) and Brisbane Australia, Zurich Switzerland and Lyon France. Lovehoney is owned by Telemos Capital with only a fulfillment center in College Park-Atlanta Georgia here in the United States.

Lovehoney has a history of reported problems with refunds and returns issues and delivery problems. Lovehoney’s reputation precedes them and is far from reputable.There is no way to directly contact anyone except through the online chat bot service or by leaving a message using the “Contact Us” link at their US site. As I write this review I can truthfully say it’s been one week since contacting them using the website method and I still haven’t heard a word from them.

At the end of the day, their American customer base means very little to them. They are rude and frankly don’t care if your problems are resolved to your satisfaction or not. And don’t even think of asking for a supervisor because the only one you can “chat” with is Mark and his customer service skills are severely lacking not to mention reprehensible. I wouldn’t hire him to scrub a toilet bowl much less interact with people. He’s rude and disconnects conversations no matter how polite you are. He seems to thrive on saying “no” and disappointing Lovehoney customers, especially Americans. Mark only seems capable of bragging about the company’s alleged 25,000 sales per day they generate and is unwilling to do anything at all to promote true customer satisfaction. Personally, I believe 25,000 orders per day is bogus and he was simply posturing himself behind a cowardly chat bot service which is the only way to communicate in real time with this company and is very ineffective. I researched the truth behind his repeated statement on several occasions regarding 25,000 daily orders and learned it was grossly overstated between the months of November 2024 through November 2025. In other words, he is a liar. It’s not the kind of company I want to do business with and neither should you. Prepare yourself for 100% aggravation instead of satisfaction.

And worst of all, after trying to work with these people and discuss their bogus and misleading promotions which have so many restrictions it’s laughable, they automatically cancel any future orders you place with them, which is their way of telling you you’re no longer permitted to shop at Lovehoney. Yes, this honestly happened to me. Even though I have made recent purchases he has banned me from receiving customer service. I don’t know about the rest of you, but we have an abundance of adult toy shops here in the United States and the last thing Americans need to do is patronize this shabby and skeezy not-so-Great Britain merchant. Good riddance, Lovehoney.

Das gooden site sent fast shipping to me it did

i purchased the small condoms. The quality seems fine, but the small size appears to be smaller than advertised, and so they rip more easily and are harder to get on. Not buying them Again. ry

Worst sex toy that I've ever bought or used!! Threw it away in the trash!

Amazing service and fast delivery with Amazing products

Great efficiency, well priced for good quality products.

Easy, fast, reliable, friendly, and amazing products!!

Easy web site and prompt delivery.

Easy to use the website, updates regarding the package were clear and relevant. The items ordered were great quality compared with other companies used before!

Although the store is a .co.nz, the product is dispatched overseas, which makes the delivery longer.
I'm happy with the product but wouldn't buy again from the same store.

Easy to order great quality

AGL seemed to have lost my parcel for a week in customs.

I have still not received my product after 2 weeks and have not had any response to multiple queries