Do not buy from this business
Do not buy from this business. I purchased a stuffed toy that arrived with a strong, overpowering smell of mold and mildew, making it completely unsafe to have in the house. The quality is a joke—the stitching is incredibly loose and falling apart in multiple places, with the stuffing coming right out of the toy. When I contacted the owner to request a return, they were extremely rude throughout our entire correspondence and outright refused to issue a refund. Under Australian Consumer Law, consumers are legally entitled to a refund or replacement for majorly defective products, which this business completely ignores. Worse yet, I noticed they charged me GST on the invoice. After looking up their ABN on the official Australian Business Register (ABR) ABN Lookup, I discovered they are not even registered for GST. Charging customers a tax they are not registered to collect is illegal. Avoid this business at all costs—they sell hazardous items, treat customers with contempt, and engage in deceptive financial practices. I will be reporting them directly to both the ACCC and the ATO.