LOVEJUNK will be my go to from now on. Really easy user friendly website, the fact that you can see varying quotes from different companies all on one site is brilliant which makes for a quick resolut... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really pleased with this service. We have posted 3 times and been quickly provided with someone who would remove our rubbish/surplus items. Very easy to post items and get replies. Paying the website... See more
Posted a job to remove a three-piece suite and received offers within minutes, each one getting progressively better. All were from bona fide, licensed, vetted, and well-rated waste carriers. With... See more
Guys were polite, quick, respectful of property and very helpful, even unscrewing legs off my sofa as I couldn't. Would highly recommend Love Junk as from start to finish less than 2 hours. Reasonable... See more
Company details
Written by the company
LoveJunk is a rubbish removal & reuse marketplace. Take a few pics of what you want to dispose of and post a free listing. Nearby licensed waste collectors (and reusers if your item is reusable) bid to collect. Compare prices (reuser collections are free of charge) and ratings to choose the best option for you. Waste collector prices are typically 25-75% cheaper than standard. You can chat securely with collectors using LoveJunk messaging without sharing personal contact details. You pay by card via the platform after collection. You receive full waste duty of care disposal documentation, including how much got recycled, by email. Average landfill diversion is 98%. LoveJunk is widely recommended by councils. All waste collectors on LoveJunk are verified licensed waste carriers. No fly tipper guarantee. Suitable for all types of rubbish and junk, including furniture, builder waste, garden rubbish, and fly tipped waste. https://www.lovejunk.com/
No Fly-tipper Guarantee
Licensed waste carriers only
Licensed waste carriers only - we verify the ID, waste carrier license, and insurance details of every waste collector on LoveJunk.
Permitted disposal facilities - the Environment Agency license permit number and recycling rate of the waste disposal facility is included in your collection document.
£1,000 guarantee - if waste is ever illegally disposed of by a collector via this platform, we will cover any costs and fines you incur up to £1,000.
Contact info
9 Felsham Road, sw151ax, london, United Kingdom
- support@lovejunk.com
- www.lovejunk.com
4.8
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic and easy to use
Fantastic and easy to use, got a few competitive quotes, agreed with what company to use, they collected on agreed time and price agreed. A totally good experience, Thank you.
April 14, 2026
Quick response - expert removal skills
Was contacted by a removal company minutes after uploading my request and by two more in the following couple of hours. I chose the first company as although it wasn't cheap it was significantly less expensive than the others. The two removal men had excellent logistical skills and were able to remove a large, heavy chesterfield sofabed out of an awkard hallway without dismantling it first. Impressive!
April 9, 2026
came on time very quick and clean work.
March 30, 2026
Reliable, considerate and strong men to help us oldies
Two guys just been to collect a very heavy desk from the second floor! So polite, careful, considerate and on time! Straightforward to post the job and good response and reasonable cost considering we were stuck as charities unable to collect. Can't recommend enough. Thank you Love Junk
April 14, 2026
Unprompted review
They came at 1 hour notice and offered…
They came at 1 hour notice and offered a same-day service
March 31, 2026
Disappointing experience
Collection excellent. However LoveJunk process unacceptable. Ticked the ‘any time’ box understanding this to mean whenever suitable for both parties. No follow up. Collector turned up next day at 11.00am - Good Friday. This would NEVER have been acceptable. I was at church. Somehow collector opened two locked side gates to gain access to the items. Cannot thus recommend LoveJunk.
April 3, 2026
Reply from LOVEJUNK® - Waste Removal Marketplace
Thank you for your feedback. We’re pleased to hear the collection itself was completed successfully, but we are very sorry for the concern caused by the timing of the visit and the access to your property.
We understand why this would have been upsetting, particularly on Good Friday and while you were away from home. Although the listing had been marked as available at any time, we appreciate that you had understood this to mean a mutually suitable time would be agreed in advance.
The collector did attempt to make contact before attending and understood your message explaining that the items were located in an easy-access area as confirmation that the waste was accessible and ready for collection. With that understanding, he attended the property to complete the job as efficiently as possible. That said, we do recognise that clearer confirmation should have been in place before the collection went ahead.
We also understand your concern regarding access through the side gates, and we appreciate you bringing this to our attention. We have raised this directly with the collector, as clear communication and respect for property access are both very important to us. Going forward, we have asked him to ensure collection timing is fully confirmed with the customer before attending.
Thank you again for taking the time to share your experience. Feedback like this is invaluable in helping us improve the service we provide through the platform.
Very Poor Service
He put the price up despite my description of the items being accurate. He also came banging on my door without telling me when he was coming. I should have just told him to go away as his manner was very unfriendly.
March 31, 2026
Reply from LOVEJUNK® - Waste Removal Marketplace
Thank you for taking the time to leave your feedback. I’m very sorry to hear that this was your experience.
We have since spoken with you directly and were very grateful for your honest feedback. You also shared some further detail with a member of our team which was extremely helpful and gave us additional insight into the situation.
While I can see the collection was later completed, I’m sorry that the communication around this fell short of the standard we expect. In light of the feedback you have shared, we will now be reviewing the collector’s account internally.
Thank you again for bringing this to our attention.
Very helpful guys
Very helpful guys. Asked and done in minutes. Highly recommended Bincredibles for waste collection.
So like normal people talking and not like others gave a stern quote and can’t do it.
Liam! Kudos to you and your colleague.
March 31, 2026
Great service
Great service! The collector team was very helpful and friendly. Would highly recommend.
March 31, 2026
The communication with the collector…
The communication with the collector was perfect. It all went very smoothly and my big mattress was gone in no time. Love the possibility to choose your collector according to their quote
March 30, 2026
Really pleased with this service
Really pleased with this service. We have posted 3 times and been quickly provided with someone who would remove our rubbish/surplus items. Very easy to post items and get replies. Paying the website offers a good guarantee of getting a service and then when satisfied pay the service provider. Would recommend.
March 30, 2026
Quick and easy to use
March 30, 2026
Very easy and efficient service
March 25, 2026
Excellent Waste Collection Experience
Easy to book with transparent pricing and no upfront payment — you only pay once the job is done. A waste certificate is provided, giving complete peace of mind with no risk of fly‑tipping. Ryan, the collector, was fantastic and kept me updated throughout the whole process.
March 24, 2026
Polite and efficient.
They apologised in advance for running late. They also collected all the bags, including those over the number quoted for, at no extra charge.
March 19, 2026
LOVEJUNK will be my go to from now on
LOVEJUNK will be my go to from now on. Really easy user friendly website, the fact that you can see varying quotes from different companies all on one site is brilliant which makes for a quick resolution. The guys that collected my bulky waste were really competitively priced and responded very quickly. A well deserved 5 star all round!
March 23, 2026
Excellent service
Excellent service - All went very well. I was kept informed- collection eas as agreed and on time
March 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.