Love Kate's Reviews 

Ordered a mug as an important gift. It arrived with a significant chip missing. Having been extremely well packaged (the only part I was impressed with) and no bits within, the item had clearly been posted out faulty.
Upon contacting the company, the attitude was incredibly blarzay. Although I was offered a replacement mug to be sent out, they didn’t grasp that it was a gift and was highly embarrassing to have been contacted and informed of the damaged item by the recipient.
I experienced sub-standard customer service, and based on that I would not recommend purchasing from this website. You’d expect the company to be equally as embarrassed, however it oddly seemed normal to them. Add on the fact that the item was clearly not checked pre posting, or if it was it was posted out anyway in a damaged state, I would highly recommend buyers look elsewhere.
I have found that you can order the exact same mugs from more commercial and larger companies, for cheaper, and with guarantees in place. Whilst I would prefer to support smaller companies, I also prefer quality, good service, goods in immaculate condition and a smooth transaction right through to the end.
I was issued a refund- as if it was some sort of a good will gesture.
Waste of time, waste of money, much embarrassment caused due to ‘love Kate’s’ extremely low standards. My opinion and advice…AVOID!

Despite us having issues with Royal Mail we got items in 72hrs and it was free postage. Well packed quality gifts! Effort clearly taken at every stage. Bought mix of stuff including sale items and I'm very pleased. Will be back!

Superb service from Just Kate's. I had to order my mum's Christmas card due to isolating with Covid. I just had a phone call from her to say that it is absolutely beautiful and the gift box it came in. Their cards definitely have that luxury handmade look to them. Thank you, I will definitely use you again in the future.

I have just received my order of two beautiful cards One Christmas and one birthday The Christmas one is hand finished and very ornate The birthday one is very pretty and embellished with buttons Both good quality
The package came quickly and well protected
I will not hesitate to order again from Love Kate's
Highly recommended

Fantastic customer service and quick delivery. The slippers I ordered are lovely and fluffy BUT the soles are so thin it is like there is nothing there. I like a thick sole so if I stand on a stone I can’t feel it. Very disappointing and I feel this should be in the description.

Really impressed with lovekate's cards. Used them for the first time for my mums birthday and they were brilliant. Lovely card and really impressive service. Will definitely use them again. Highly recommended.

Absolutely loved the cards I ordered recently from here, such good quality and unique. Postage was super quick and I will definitely be using them again as they have cards you won’t find elsewhere and with free postage it’a a bonus.

Such a wonderful little site, lots of unusual cards and gifts, I've been shopping here for a while now, the service feels personal, your custom feels appreciated. It's a store you want to go back to again and again...and I do. Highly recommended.