Bought a new Lions Hoody, and a cheap Kooga t-shirt. The hoody was £20 cheaper than anywhere else, and the t-shirt was a fiver, although the listing didn't mention that it's a technical material... See more
Company replied
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See what reviewers are saying
I've been buying from Lovell Since 2019, they have always been reliable and have seriously competitive prices, sometimes cheaper than some renowned sporting stores for the exact same official gear. I'... See more
Company replied
This company is focusing on a segment that myself fits in perfectly, peopld that love rugby and everything that sorrounds it. And living in Argentina its very hard to aquire things that Lovell sells a... See more
The website is easy to use and have ordered from this company many times with no problems before. But I have paid for express delivery and order should have arrived several days ago but there is no s... See more
Company details
Written by the company
The world's largest online rugby retailer! Shop boots, shirts, training kit and accessories, all in one place. Top brands including adidas, Canterbury, Umbro, Kooga and more.
Contact info
United Kingdom
- www.lovell-rugby.co.uk
4.2
Great
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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An enjoyable online shopping experience
The website is very user-friendly, it runs smoothly and the prices are the lowest I could find that do internacional shipping. Overall a stressless experience, would absolutely recommend.
February 11, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Excellent quality
Excellent quality, and the shipment was very fast. The only detail is that the box was almost falling apart, but the shoes were in excellent condition.
February 8, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Great everything
Great prices, great options for past seasons stuff. Excellent shipping to the US, 10 days to California.
January 24, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Product availability
Product availability. Also rhe possibility to pay online with a pre paid card
February 7, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Super efficency!
Super efficency!
Easy to buy and great products. Always choosing Lovell
February 5, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Easy site to use and down to earth…
Easy site to use and down to earth customer service!
February 5, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Placed an order and a couple of hours…
Placed an order and a couple of hours later I was told the order is cancelled due to stock error. My issue is I now have to wait 5 working days for a refund!
February 2, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your feedback, and we’re very sorry for the inconvenience caused by this experience. We do our best to keep our stock information up to date, but unfortunately, in this instance, an error occurred.
We understand how frustrating it can be to wait for a refund, and we’d like to reassure you that we process refunds as quickly as possible. The 5-working-day timeframe is due to standard banking processes, but please rest assured that your refund has been actioned on our side.
We value your business and are committed to improving our processes to avoid such issues in the future. If you have any further questions or concerns, please don’t hesitate to contact our customer service team directly.
Thank you for your understanding,
Lovell Rugby
Argentine
I bought from Argentine! Excellent products and quickly deliver!
January 5, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Fast and reliable service
January 31, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Great prices and shipping to Ireland is…
Great prices and shipping to Ireland is cheap
February 1, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Very fast and secure
Very fast and secure. Im very excited to have my boots !!!!
January 31, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Sent wrong boots twice
I ordered a pair of boots and got sent the wrong ones which we £21 cheaper, then I sent them back and ordered the same boots again and got sent the wrong ones i originally got sent again. This is really inconvenient and not good at all as I needed them for a Academy League rugby match
January 31, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for taking the time to share your experience, and we sincerely apologise for the inconvenience you’ve encountered with your orders. We understand how frustrating it must have been, especially as you needed the boots for an important Academy League rugby match.
It’s certainly not the level of service we aim to provide, and we’re looking into this issue to understand what went wrong and to ensure it doesn’t happen again.
We would love the opportunity to make this right for you. Please reach out to our customer service team with your order details, and we’ll prioritise resolving this matter to your satisfaction.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Kind Regards,
Lovell Rugby
Great website site easy to navigate 👍🏻
January 29, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Easy to order and with the 10% new…
Easy to order and with the 10% new customer offer the trainers I bought came in cheaper than anywhere else online, very happy with the experience and will use again.
January 28, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Checkout as it should be.
Very easy and quick checkout as a guest. Not required to 'sign up' and receive 10k emails.
January 26, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
10% deceptive charge on returned Item
When I returned a pair of trainers (17 GBP) that was defectively small for its size, the company kept 10% of the item's price as a charge, and I only received 15.30 GBP in refund to my account.
Nowhere was I informed about this when I placed the order or in the support pages on the website. I find this unacceptable when I already have to pay for the initial delivery fee (4.99 GBP), as well as the return delivery fee.
The 10% return charge was not communicated to me in any capacity, and no one has ever explained the charge to me in email or in person. I find this unacceptable and I deeply regret shopping at this website.
January 8, 2025
Unprompted review
Reply from Lovell Rugby
Hi Brian,
Please be aware that we never charge any return processing fee and therefore if you feel the refunded amount is not correct, please email our customer service team with your order details and we would be more than happy to look into this for you.
Kind Regards,
Lovell Rugby
Great company
Easy registered. Support by giving discount to students, teachers and other professionals.
Very good prices and excellent quality items.
Speedy delivery.
January 19, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
Because it’s best price and best service
Because it’s best price and best service
January 17, 2025
Unprompted review
Reply from Lovell Rugby
Thank you for your wonderful review. We're thrilled to hear that you had a positive online shopping experience with Lovell Rugby
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