Lovesac Reviews 89

I ordered a LoveSac bundle that came in a box and a bag. I thought the cover to the LoveSac pillow would be in the bag it came in. I received no extra tracking number. First the footstool and it’s cover came. Then 2-3 weeks later the pillow arrived, but no cover. Finally I called LoveSac customer service and it was well apparent that the cover got lost somewhere. So then I had this big gray blob in my living room. Bethany in customer service said I’d have to file a police report (but I am a K9 LEO 😂) before they could issue a replacement. She also assured me I would get a call back a d they would put a trace on it with FedX. I never received a call back. No one steals packages from my porch. We have four K9’s. And you really can’t file a police report for an item under a certain amount. Plus we have security cameras. I ended up paying (again) for another cover which was delivered fine. And as far as the first payment with the credit card - it will be disputed. Because LoveSac needs to file a claim for a lost package. Absolute nightmare of an experience.

I love my sac it’s huge and it’s defiantly a conversation piece!! People always ask what it is it was shipped nice and small easy instructions washable covers great costumer service I am next in line to buy a sectional

Several months ago we purchased the Sactional from Lovesac. Most reviews we read were 4 and 5 Stars. Only a few expressed some level of disappointment in the lack of comfort this piece of furniture provides. I'm posting in agreement. We chose the Sactional for many reasons. It is large enough to fill the space we have. It is very easily customized. The covers can be washed. There are many features that set it apart from other similar pieces. These features of course are expensive. It was the most expensive option of those we considered. We upgraded to the nicest fill specifically to ensure it was comfortable. Unfortunately, the insufficient depth of the seats and the lack of cushioning makes it only comfortable for sitting up straight, feet on the floor. Sitting between two sections is very uncomfortable and sliding forward to put your feet up on a table is as well. It's beautiful but not comfortable.

Be very careful when ordering and make sure you are well aware of the size. This was a manic purchase and it turned out to be way too large for our apartment. The return policy seems okay until you try to arrange the item to be returned. We were told a third party would be responsible for the pick-up and they would contact us directly and make the arrangements. Well, over three weeks later, there is still no confirmed pick-up date established and it’s becoming quite frustrating. FYI… We do not live in a rural area in the middle of no and where. We are located in a big city and yes we realize we are in the middle of a pandemic but… C’mon Man!!!