LOVEtheatre Reviews 2,371

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach when dealing with various issues. The booking process is frequently described as easy and stress-free, with consumers noting the quick response times and smooth resolution of requests. However, some people were dissatisfied with the customer service, mentioning unhelpful staff and ambiguous answers. A few other people also felt that the service was atrocious, experiencing long delays in responses and unresolved issues regarding ticket exchanges.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, frequently highlighting their helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Booking process

Users describe positive interactions with the booking process. Many customers highlight the ease of... See more

Service

Reviewers mention positive feedback about service. Many customers express satisfaction with the efficiency... See more

Response time

People report positive experiences with response times. Many customers praise the quick replies and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Had a very good initial experiencing booking our tickets - found the website easy to use and the tickets good value compared to other vendors. We then had to rearrange our tickets due to a storm preve... See more

Company replied

Rated 5 out of 5 stars

MJ the musical was fantastic last night. Amazing singing and dancing talented cast on stage . Standing out were the three MJ’s who all nailed it. Johnny Bishop was on stage in the lead role: his calm... See more

Company replied

Rated 5 out of 5 stars

Had quick and positive assistance regarding a last minute date change for some tickets. I’m so grateful for the understanding and help they gave and I’m happy I did not lose my tickets and will be ab... See more

Company replied

Rated 5 out of 5 stars

Our tickets for Shadowlands could no longer be honoured by the theatre and Lesley at Lovetheatre tried to exchange these for us. When this wasn’t possible, she reimbursed us our full payment amount an... See more

Company replied


Company details

  1. Event Ticket Seller
  2. Theater Company

Written by the company

LOVEtheatre.com is your official and trusted website for getting West End tickets, Off West End tickets and other London theatre tickets at great prices, featuring exclusive ticket allocations for the most popular London shows, events and attractions.

LOVEtheatre

Written by the company

Guarantee
LOVEtheatre customers can always be assured of a safe, secure and relaxed ticket buying experience.
Certification
LOVEtheatre is a full board member of STAR (The Society of Ticket Agents and Retailers).

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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2-star
1-star

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Rated 5 out of 5 stars

Great customer service from Patrick who…

Great customer service from Patrick who helped me swap my tickets for different seats in the theatre.
Thank you so much !

April 13, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We're happy to hear that our service met your needs! We appreciate you taking the time to share the positive experience you had with Patrick.

Kind regards,
Lesley - LOVEtheatre

Rated 5 out of 5 stars

Fast and efficient response

I got into a bit of a pickle booking seats .
Kat responded quickly and offered a solution.
Praise given to her help.

April 12, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Rosie,

We're happy to hear that Kat was able to quickly provide a solution and assist with your booking! We appreciate your positive feedback.

Kind regards,
Patrick - LOVEtheatre

Rated 1 out of 5 stars

Rubbish online experience

Rubbish online experience trying to book tickets for Abba Voyage. Twice confirmed my details to purchase, twice got locked out. Twice received 'error message' to report to customer services. As usual, it's very difficult to find where to send an email to customer services. Meantime - no tickets for me. Don't bother trying to do online booking.

April 12, 2026
Unprompted review
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Reply from LOVEtheatre

Hello Sharon,

Thank you for your review although I am sorry to hear you were having trouble making a booking online. Without more information it would be hard to diagnose the problem I'm afraid, however I would advise trying a different device or web browser, or failing that a different method of payment if the problem persists.

Kind regards,
Team LOVEtheatre

Rated 5 out of 5 stars

Kind and helpful service

Kat provided kind and helpful service. Look forward to booking with LOVEtheatre again.

April 11, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Eduardo,

We're happy to hear that you received kind and helpful service. We appreciate your positive feedback!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

A prompt & easy to follow service

Very pleased with value for money, service and efficiency. I have used Love Theatre before and would do so again. Thank you!

April 8, 2026
LOVEtheatre logo

Reply from LOVEtheatre

Hello Stacey,

We're happy to hear that you were pleased with our service, and efficiency! We appreciate your continued support and thank you for your positive feedback.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly, helpful colleagues and a straightforward approach to problem solving. Particular thanks to Lesley for her help and patience on the phone and to Patrick for resolving my issue so quickly and with minimal input from me.

April 7, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Richard,

We're happy to hear that you had such a positive experience with our customer service. We appreciate your kind words and are so glad our colleagues were able to resolve your issue quickly and efficiently. Thank you for your feedback!

Kind regards,
Kat
Team LOVEtheatre

Rated 5 out of 5 stars

Patrick

Patrick! at customer service! I had mistakenly bought tickets for the wrong date and he exchanged them in a flash!
Absolutely incredibly helpful

Thanks Patrick!

April 8, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Sascha,

We're happy to hear that our service was incredibly helpful and that the ticket exchange process was quick and easy! We appreciate you taking the time to share your positive experience.

Kind regards,
Lesley
Team LOVEtheatre

Rated 5 out of 5 stars

Had quick and positive assistance…

Had quick and positive assistance regarding a last minute date change for some tickets.
I’m so grateful for the understanding and help they gave and I’m happy I did not lose my tickets and will be able to enjoy the show another day. Thank you Patrick!

April 6, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Nicola,

We're so happy to hear that we could assist with your date change! We appreciate your positive feedback and are glad you'll be able to enjoy the show. Thanks for sharing!

Kind regards,
Trish - LOVEtheatre

Rated 5 out of 5 stars

I had to exchange tickets

I had to exchange tickets. Patrick ( who I called on bank holiday Monday) was very kind and helpful. Helping me through the process online with total professionalism and understanding I’m not the most tech savvy !

April 6, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Sharon,

We're happy to hear that the ticket exchange process was smooth. We appreciate your kind words and are so glad that Patrick was able to assist you with such professionalism and understanding.

Kind regards,
Trish - LOVEtheatre

Rated 5 out of 5 stars

Great customer service

I use this site quite a lot and it’s great and easy. Had to exchange tickets to a different date and Patrick sorted it out really quickly and easily.

March 31, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Michelle,

We're happy to hear that our site is great and easy for you! We appreciate you mentioning the assistance you received from Patrick.

Kind regards,
Trish - LOVEtheatre

Rated 5 out of 5 stars

Made a mistake when booking seats at…

Made a mistake when booking seats at the Apollo. Both Kat and Lesley have been very helpful in changing the restricted view seats which I booked to those which do not. Very understanding and efficient service at Love Theatre.

March 26, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Andrew,

We're happy to hear that we could assist with your seating change at the Apollo. It's great to know our service was helpful and efficient for you. Thank you for your positive feedback.

Kind regards,
Patrick - LOVEtheatre

Rated 4 out of 5 stars

Good

Very good. They found my booking after I’d made a mistake on my email address.

March 22, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Marjorie,

Thank you for your review. I can see that the tickets did not arrive due to a spelling error in the email address, and that this has since been rectified and the tickets resent. I hope this is now resolved but if you do require further assistance please do get in touch.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

LOVEtheatre exceptional Team

Dear Leasley and lovetheatre team. I would like to sincerely thank you for your kind assistance and understanding in handling my request. Itruly appriciate your efforts and the positive resolution which you have provided under these exceptional circumstances. your support is greatly valued. With many thanks Itshak P.S this is not the first time for me to buy tickets therouge LOVEtheatre and certanly wont be the last one

March 24, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello,

We appreciate your kind words and are so glad we could assist you with your request. It's wonderful to know our efforts resulted in a positive outcome for you. Thank you for your feedback!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Excellent service

Lesley was amazing she found my "lost "tickets very quickly & efficiently I would thoroughly recommend the agency

March 23, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Carole,

We're happy to hear that Lesley was able to quickly locate your tickets. We appreciate your recommendation; thank you!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Efficient exchange of tickets

I was buying tickets for a special occasion and I thought I had bought two tickets next to an aisle . When I received the confirmation, I then realised they were next to a wall. I was really worried about trying to exchange these and on the direction of Love Theatre I submitted a ‘Help’ request. I continued to be concerned that the tickets I wanted would cease to be available so I rang Love Theatre and spoke to Lesley. She was extremely understanding and helpful and exchanged the tickets for me straight after the call. I received confirmation and my new tickets immediately .

March 23, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Mary,

We appreciate you sharing your experience. We're glad to hear that we were able to assist with exchanging your tickets and that the matter was resolved quickly. Thank you!

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Excellent service from Patrick & Trish

Excellent service from Patrick & Trish
Highly recommend using Love Theatre
Both very friendly and efficient something that is very rare these days

March 19, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Monika,

We're happy to hear that you had such a positive experience! It's great to know our team's friendliness and efficiency stood out. Thank you for your kind words.

Kind regards,
Kat - LOVEtheatre

Rated 4 out of 5 stars

Kat was wonderful

Kat was wonderful! I needed to swap my show tickets for a different date, and she handled it with a smile—quick, easy, and so friendly.

February 9, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Hello Carine,

Thank you for your excellent feedback, we're happy to hear that Kat was able to assist with your exchange.

Kind regards,
Patrick - LOVEtheatre

Rated 5 out of 5 stars

Booked Chaka khan tickets last year for…

Thanks for letting me know so quickly that this was processed and resolved . Booked Chaka khan tickets last year for this March, no refund has been issued , received an email 4th March was told refund would be issued within 10 working days, and nothing, a little concerning, now have to wait another 10 working days to receive a response.

March 4, 2026
Unprompted review
LOVEtheatre logo

Reply from LOVEtheatre

Good morning Amita,

Thank you for contacting LOVEtheatre. I can see that this has recently been picked up by one of our team and you have been replied to. I hope this has resolved the issue but please get back in touch if you require further assistance.

Kind regards,
Team LOVEtheatre

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